Chapter 2
Troubleshooting
2-5
System cannot read
the disk
information.
Do the following:
1. Turn off the server by pressing the Power button.
2. Check to make sure that the power and data cables are connected
to the disk drive and that the pins in the cable and connector are not
bent.
3. Turn on the server.
System cannot read
the CD information.
Check the following:
• Are you using the correct type of compact disc?
• Is the compact disc properly inserted into the drive?
• Is the compact disc clean and unscratched?
• Are the cables connected to the CD-RW/DVD-ROM drive?
Keyboard or mouse
does not respond to
action.
• Verify that the mouse and keyboard cables are connected to the
on-board USB 2.0 connectors on the server.
• Verify that the server is powered on and that the front power LED
is illuminated.
Server appears to be
in low-power mode,
but the Power
button LED does not
blink.
The power-indicator LED only blinks when all server components
are in low-power mode. A tape drive might be connected to your
server. Because tape drives do not enter low-power mode, the
power-indicator LED does not blink.
Hung or frozen
server: No response
from mouse or
keyboard or any
application.
Try to access your system from a different server on the network.
1. From a terminal window, type:
ping
hostname
2. If no response, remotely log in from another system, using
telnet
or
rlogin
, and ping the system again.
3. Attempt to kill processes until the system responds.
If the above procedures do not work:
1. Press the Power button to power off the system.
2. Wait 20 to 30 seconds and power on the system.
See
Section 1.4.2, “Powering Off the Server” on page 1-9
for more
detailed information.
TABLE 2-1
Troubleshooting Procedures
(Continued)
Problem
Possible solution
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