System Assurance
60 SL8500: Systems Assurance Guide • July 2011
E24254-01
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Engagement Methodology
Each individual engagement is different; different customers, different needs,
and different requirements.
In addition to system assurance, StorageTek has standardized and
implemented a delivery methodology that provides continuity and quality
assurance in the engagement and delivery approach. This suggested
methodology is called ADIM:
•
A
ssess
•
D
esign
•
I
mplement
•
M
anage
This methodology consists of a defined path of action and a series of
templates and checklists for the exchange of information. These templates
and checklists document the necessary information to ensure that the
proposed solution can be delivered and supported to achieve StorageTek’s
customer satisfaction requirements.
Designed for StorageTek marketing, sales, and engagement personnel (such
as Systems Engineers and Professional Services Engineers,
plus
qualified
and approved partners), following this methodology allows us to work
together, provide consistent documentation for each engagement and to
ensure both customer satisfaction and overall sales success. The information
in the following chapters is intended to help you:
Table 18. Engagement Methodology
Action: Refer
to:
Ask the right questions
•
Chapter 3, “Site Survey Forms”
•
Appendix A, “Content Management”
•
Best Practices Guide
Design the right solution
Determine if the customer needs assistance migrating
currently owned equipment, networks, and media
Make sure the site is ready to receive the SL8500 library
•
Chapter 4, “Site Preparation”
Order, install, and implement that solution
•
Chapter 5, “Ordering Information”
Make sure the customer knows how to use the library
•
Customer Orientation Checklist
•
User’s Guide
Provide qualified service and support
•
Installation Manual
•
Best Practices Guide
•
Replaceable Parts Catalog
•
Troubleshooting Guide
Follow-up;
Make sure the solution meets the customers expectations
•
Customer Satisfaction
Содержание StorageTek StreamLine SL8500
Страница 4: ...Summary of Changes iv SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Страница 12: ...Contents xii SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Страница 18: ...Tables xviii SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Страница 76: ...Introduction 56 SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Страница 97: ...E24254 01 Chapter 3 Site Survey Forms 77 Site Survey Forms Figure 21 Content Management Plan ...
Страница 98: ...Site Survey Forms 78 SL8500 Systems Assurance Guide July 2011 E24254 01 Figure 21 Content Management Plan ...
Страница 137: ...E24254 01 Chapter 4 Site Preparation 117 Site Preparation ...
Страница 138: ...Site Preparation 118 SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Страница 163: ...E24254 01 Appendix A Content Management 141 Content Management Figure 47 Content Management Work Sheets ...
Страница 164: ...Content Management 142 SL8500 Systems Assurance Guide July 2011 E24254 01 Figure 47 Content Management Work Sheets ...
Страница 198: ...Electrical Conversions 176 SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Страница 206: ...Comparisons 184 SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Страница 233: ...E24254 01 Appendix H Partitioning 211 Partitioning Make copies as necessary ...
Страница 240: ...Partitioning 218 SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Страница 251: ...E24254 01 Appendix J Work Sheets 229 Work Sheets Figure 73 Content Management Work Sheet ...
Страница 276: ...Index 254 SL8500 Systems Assurance Guide June 2011 E24254 01 ...
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Страница 278: ...Oracle Corporation Worldwide Headquarters 500 Oracle Parkway Redwood Shores CA 94065 U S A ...