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configurations via Sun Storage Technical Service Centers. These centers also provide a means to coordinate
the receipt and problem resolution as part of Sun Remote Services for proactive, and preventive support.
Sun Support Services provides Sun StorageTek customers with exclusive access to the Sun StorageTek Joint
Support Center. The StorageTek Joint Support Center provides co-dedicated Sun and Hitachi Data Systems
server, storage and interconnect equipment as well as personnel to provide joint problem resolution for Sun
StorageTek customers.
Sun Support Services provides Solution Centers, parts depots and field engineering offices worldwide. These
Solution Centers are networked worldwide to form a tight knit of shared best practices and knowledge
management to leverage Sun's experience and solutions across the world to local Sun customers.
Sun Support also provides expertise that spans to numerous third-parties via Sun Support's extensive network
of vendor support agreements. This expertise is in the form of product and support knowledge across
interconnect and interoperability of third-party products with Sun storage and servers. Sun StorageTek Service
Gold and Platinum customers can also gain access to the VERITAS-Oracle-Sun Joint Esc1STtion Center (VOS
JEC) and to Sun's Vendor Integration Program (SunVIP [SM].)
Q. How does Sun Support compare against the competition in data center storage system support?
A. Storage-only vendors do not have Sun's expertise of Sun field and in-house experts across Sun servers, non-
Sun server attachments to Sun storage, Sun storage, non-Sun storage attachments to Sun servers, Fibre
networking including SAN and server cluster interconnect, Ethernet management and Sun software including
server applications and storage applications.
Only Sun StorageTek 9900 customers have access to the Sun StorageTek Joint Support Center, which provides
co-dedicated Sun storage and server experts along with HDS storage experts to resolve complex issues across
servers, storage and interconnect.
Only Sun StorageTek Service Gold and Platinum customers have access to SunVIP and VOS JEC (VERITAS
Oracle Sun Joint Esc1STtion Center.)
Just the Facts
October 2007
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Sun Confidential – For Internal Use and Authorized Partner Use Only
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