14 | English
Sub-Zero, Sub-Zero & Design, Sub-Zero & Snowflake Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, Wolf, Wolf & Design, Wolf Gourmet, W & Design, red colored knobs, Cove, and Cove & Design are registered trademarks and service marks of Sub-Zero Group, Inc. and its subsidiaries.
All other trademarks are property of their respective owners in the United States and other countries.
Troubleshooting
SERVICE (FOR AUSTRALIA ONLY)
•
Yearly maintenance is recommended.
•
Maintain the quality built into your product by contact-
ing Sub-Zero Factory Certified Service.
•
When contacting service, you will need the model and
serial number of your product. Both numbers are listed
on the product rating plate. Refer to page 6 for rating
plate location.
•
For warranty purposes, you will also need the date of
installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2.
•
For Australia only, contact:
Sub-Zero Group Australia Pty Ltd
Level 10, 469 La Trobe Street
Melbourne Victoria 3000
Phone 03 9600 2218
subzero-wolf.com.au
SERVICE (FOR UNITED KINGDOM ONLY)
•
Sub-Zero & Wolf Ltd
9 The Street, Heybridge, Maldon, Essex, CM9 4XB
020 8418 3800
[email protected]
www.subzero-wolf.co.uk
SERVICE
•
Maintain the quality built into your product by contact-
ing Sub-Zero Factory Certified Service.
•
When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 6 for rating plate
location.
•
For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2
of this guide.
Troubleshooting
ICE PRODUCTION
No ice.
1
Verify the ice cube indicator appears on the control
panel display.
2
Verify the ice maker has been on for at least 24 hours.
3
Verify the freezer temperature is near -18°C.
4
Verify the ice bin is properly installed.
5
Verify the ice maker arm is in the down position.
6
Verify water is being supplied to the unit.
7
Verify the water filter has been replaced within the last
12 months and installed properly.
8
Verify the water filter has been removed if a reverse
osmosis filtration system is being used.
Blue or green ice.
1
Possible copper supply line corrosion. Contact a
plumber to clean or replace.
Black flecks in the cubes.
1
Stop use and contact Sub-Zero Factory Certified
Service.
Bad taste.
1
Defrost the freezer and clean with soap and water.
2
Place coffee grounds or charcoal briquettes in the
freezer to absorb odor.
Hollow cubes.
1
Clean the condenser. Contact Sub-Zero Factory
Certified Service if unresolved.
ODOR
1
Clean the unit before using for the first time. This will
clear any odors that may have been trapped during
shipping.
2
Replace the air purification cartridge.
3
Clean the unit and shelving thoroughly.
4
Cover uncovered food.
