8
Care and Maintenance
WARNING:
Always disconnect from the power supply before
cleaning the heater. First turn off the main power. Then remove
the electrical plug from the wall outlet.
The blower motor and flame motor are pre-lubricated for a durable using time and need no further lubrication or maintenance. To remove
any accumulation of dust or debris, the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille of
the fan heater.
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Use a soft, clean cloth that will not scratch the surface when dusting.
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Use a clean soft cloth dampened with warm water to clean the fireplace surface. DO NOT use household or abrasive cleaners, as these
products may damage the surface.
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When cleaning the glass viewing screen use a non-abrasive damp cloth with liquid cleaner or soft soap if necessary; DO NOT use
cleaning powders or any other substance with abrasives since these substances will scratch glass.
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Under no circumstances should this product be operated with a broken or chipped glass panel.
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Do not strike or slam the glass.
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In the event that your appliance is stained or otherwise damaged during use, we recommend that you call a professional to repair it.
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When not in use please unplug the cord from the outlet to prevent any damage or accidents.
Troubleshooting
Problem
Solution
No heat, but flame works.
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Heater is off, turn on the heater by pressing the Heater control button once.
No heat, and no way to power off the unit. Only the
Flame button works properly. The Power and Heater
buttons are disabled.
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Fireplace is in Demo Mode.
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To deactivate Demo Mode, press and hold Power button for at least 10
seconds; then normal functions are activated.
Remote control is not working.
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Change the remote battery.
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Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure.
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Repeatedly pressing buttons in rapid succession may cause the transmitter
to malfunction.
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Stand closer to your fireplace.
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Remove objects that may block your remote control’s ability to
communicate with your fireplace.
The unit does not turn on.
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Check that the unit is fully plugged into a standard 120 V outlet.
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Press the Power button on the control panel.
Using the fireplace with the heater ON causes a trip in
my power circuit.
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Unplug other appliances from the same circuit and same outlet as the
fireplace. Do not overload the circuit.
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Connect the fireplace to a properly grounded outlets with thicker cord.
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Replace with a qualified fuse-box with a heavy load.
The Heater automatically shut off, and pressing the
Heater button causes no actions. Other control
buttons are working as normal.
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The fireplace shut itself off as a safety protocol to prevent overheating.
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Make sure that no objects are blocking the air vents on the front, top, or
back of your fireplace.
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To reset the fireplace, unplug the unit from the wall outlet for 5 minutes,
and let it cool down. After 5 minutes plug the unit back into the wall outlet.
When will the Heater turn off?
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This heater does not have thermostat with temperature adjustment or timer
feature built in. It will stay on until turned off, or until it triggers automatic
shut-down (if it’s beginning to overheat) for your safety protection.
WARNING:
Do not use this fireplace insert if any part of it has
been under water. Immediately call a qualified service
technician to inspect the firebox and replace any part of the
electrical system which has been under water.
