FAQ
Xcom-LAN
I don’t have a DHCP server in my net
-
work. What should I do?
By default, the Xcom-LAN is in DHCP/
BOOTP mode. You can set a static IP ad
-
dress by accessing the gateway.
1.
Open your browser
2.
Enter the default IP address in the ad
-
dress bar (indicated on the back of the
gateway)
3.
Enter the password (default pass
-
word: xcomlan)
4. Click on "Network Settings" in the
navigation bar
5. Change IP configuration from "DHCP/
BOOTP" to "Static"
6.
Set IP address, netmask, gateway and
DNS server
7.
Click on "Submit"
8.
Click on "Save/Restart"
My Xcom-LAN is connected to a company
network. What should I do?
The TCP port 83 may be blocked due
to security settings. Please change the
outbound rule for this port.
My Xcom-LAN is well-configured and con
-
nects to the server, but I can’t register it
with the given GUID. What should I do?
Check the Moxa’s TX counter (see Moxa
web interface -> monitor -> Async -> TxCnt).
If this counter is at zero, the Xcom’s TX line
is damaged and must be replaced. Please
contact the Studer Innotec support in
order to replace your set.
Xcom-portal
I can’t register my new installation. What
should I do?
To register a new installation, the installa
-
tion needs to be:
1.
Configured correctly and in accord
-
ance with the user manual.
2.
Have been connected to the server at
least once.
In order to validate that the installation has
been correctly configured, the Xcom sys
-
tem info (available on the RCC connected to
the system) should indicate either Xcom-
LAN (for an installation with Xcom -LAN) or
Xcom-GSM (for an installation with Xcom-
GSM).
To validate that the connection with the
installation is well established, control that
the RCC displays the message "Server con
-
nected" when turning on the installation.
There are no datalogger files in the Data
-
logger tab. What should I do?
If the installation is new and the Micro SD
card of the Xcom-LAN/-GSM is empty, it is
normal that there are no files on the server.
To activate the automatic recovery of the
Datalogger:
1.
The Xcom-LAN/-GSM needs to have a
software version higher than 1.5.36
2.
The datalogger needs to be activated
on the Xcom-LAN/-GSM (the green
LED should be continuously lit).
3.
The Xcom-LAN/-GSM needs to have a
micro SD card inserted continuously
