Problem
Possible cause
What to do
No picture or sound on TV or
amplifier
HDMI or SCART is not selected
on your TV or amplifier or the
unit is set to higher resolution
as the TV supports.
TV/amplifier is not switched on
Switch to correct TV/amplifier
input
Select lower resolution on
receiver
Switch TV/amplifier on.
Check if S/PDIF connection
is used.
Scrambled channel
Message
Channel is scrambled
Select alternative channel
No response to remote control
Receiver off
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
Plug in and turn on plug
Aim remote at front panel
Check for obstructions
Replace remote batteries
Forgotten PIN code
Forgotten channel lock code
Default PIN is
1234
Contact local Service Hotline or
send email to our Support via
www.strong.tv
After moving the receiver to
another room/area you are no
longer able to receive digital
reception
Antenna signals are too weak
The signal strength/quality
might be less than before, if
using an indoor antenna.
Press the
Info
button on
remote 3x to call up signal
bars and adjust antenna for
(maximum) reception
or rescan channels
When using an active antenna,
check antenna power.
Try to use an outdoor antenna.
The receiver switches off
automatically.
Auto Standby function
enabled.
Disable auto standby. See
section
7.3.7
for details.
Playback of video (or Timeshift)
is causing picture freeze/macro
blocks or similar distortion,
especially on HD content.
Read/write speed of your USB
device could be too low.
Make sure to use a USB storage
device with sufficient speed
and space. Pen drives (‘USB
sticks’) may not support
sufficient speed.
22
