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Troubleshooting
There may be a number of causes of abnormal operation. Occasionally receivers can hang (just as
a PC will do from time to time). In this case, you should reset the receiver by disconnecting if from
mains power, waiting 30 seconds and then reconnectting it to mains power. If the unit is still not
operating correctly, refer to the following table for the indicated problem and likely solution.
Symptoms Possible
causes
Solution
Indicators on front
panel do not light up
AC power cord is not connected
Check that the power cord is
plugged into the wall socket.
Make sure the power switch is on.
The cables connecting the TV and
the receiver are not properly
connected
Make sure that the correct cable is
connected between the TV and the
receiver, and that the antenna is
connected.
No picture and sound
The TV mode is not correct
Check that the correct video or AV
input has been selected on your TV.
Insufficient signal strength
Check that the antenna cable is
securely plugged in and that the
signal is adequate.
Picture and/or audio
glitch
Electrical interference
Check that all antenna cabling is
quad-shielded.
The receiver or TV is in mute mode Press the MUTE button on the
receiver and on the TV.
No sound
Initial volume level has not been
set on your TV
Select the desired TV volume level
using the TV remote control.
Batteries not inserted
Insert batteries
Batteries are flat
Change the batteries in the remote
control.
Remote control is not
working
Remote control is outside the
range of operation
Aim the remote control directly at
the receiver.
For Technical Assistance:
Please call our Technical Support Help Line on
1 800 820030
For General Enquiries:
Please email us at
Product Return Tracking:
If you need to send your receiver to Strong Technologies for repair or
evaluation, please keep a record of the unit’s
serial number
. This will
ensure ease of tracking and identification on your behalf.
