Streamit Lisa Compact, Руководство пользователя

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Lisa Compact 96
22 Troubleshooting
In this section several tools and options for troubleshooting are described. Please consider these
options before contacting support, this may save you time.
22.1 Self test
To make the Lisa Compact perform a self-test, send the self-test command '
e'
(without the qoutes) via
the Lisa Configuration Tool . The self-test should return '
Selftest Ok
'. Otherwise, please save the logging
and contact support .
22.2 Test network connection
When installing Lisa devices in a specific network, it is important that the device is properly configured
to work in this network. The minimum requirements for this is that the IP configurations are correct. But,
correct IP configurations are not always sufficient for the device to function properly. E.g. when a
firewall is used, then it is required that traffic from and to the Lisa is allowed on specific ports etc.
To verify that the various connections can actually be made, the Lisa can perform a connection test .
See Interpreting connection test results to understand the connection test results.
22.2.1
Performing a connection test
To make the Lisa Compact perform a connection test, send the command '
ctest'
(without the qoutes)
via the Lisa Configuration Tool .
The connection test verifies six connections:
Short description
Config server Connection to the configuration update server. Not applicable for
fixed configuration mode.
SW (=software) update server Connection to the software update server
Schedule server Connection to the schedule update server
PL (=playlist) update server Connection to the playlist update server
Monitoring server Connection to the remote monitoring server
Proxy server Connection to the proxy server
There are four possible result values for each connection, each represented with a single letter
abbreviation: