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Features

Automatic Call Distribution (ACD) Server

Strata CIX General Description

Basic ACD Features

Advanced Call Routing

The optional Call Router enables calls to be routed based upon parameters such as Caller ID,

Account Numbers, private lists, time-of-day, day-of-week, day-of-year, and user entered data

(account code, etc.). This is an optional feature that can be added to the ACD application.

Intelligent Announcements

The holding caller can be informed of call status, such as their place in queue or estimated time

before an agent answers. The intelligent announcement function can also offer alternative options

to continuing to hold, such as going to voice mail.

IVR Voice Assistant Open Database Connectivity (ODBC) Access

There are two options that can be used with customized services: Interactive Voice Response

(IVR) Voice Assistant (VA) application can be used as a stand-alone product and/or as an IVR

service to the ACD application. For example, an IVR port could be used to do an external page to

alert agents to return and login to an ACD queue when it gets too overloaded with calls.
Other useful functions include gather and validate user input, play menus and act on response, and

trigger other events. The IVR VA can also be used to provide low cost text to speech capabilities.

The IVR VA is an optional feature that can be added to the ACD application.

Enhanced ACD Features

Agent Priority Routing

The Agent pool can be expanded when traffic gets heavy based upon agent priority levels. When

all agents are busy at one level, calls automatically get distributed to agents at the next level. Calls

can be distributed by agent priority, preferred agent treatment, or balanced call count.

Multiple Group Agent Login

ACD agents can be logged into multiple ACD groups, enabling agents to answer calls for multiple

groups. This is very useful for back up coverage between groups. It is also the foundation for

skills-based routing and agent priority routing, enabling many advanced call center applications.

Skills-based Routing

Based on the caller’s input, the system can route the call to the agent best suited to handle the call.

Calls can be routed to certain agents, based upon agent capabilities, in addition to Dialed Number

Identification Service (DNIS), CO line, or Auto Attendant routing into different groups. With the

capability for agents to log into multiple groups, calls can be routed to different agents based upon

skills needed for each specific call.

Priority Queuing

ACD calls can optionally be tagged with a priority number before they are placed into the ACD

group queue. The priority number assigned to the call determines where the call is placed in queue.

This feature enables high priority calls to be answered sooner than low-priority calls. The

escalation parameter ensures that no call is lost by higher priority calls.

Содержание CIX100

Страница 1: ...Telecommunication Systems Department Strata September 2009 GENERAL DESCRIPTION STRATA CIX TM TM ...

Страница 2: ...OR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER FOR i ENCODING VIDEO IN COMPLIANCE WITH THE MPEG 4 VISUAL STANDARD MPEG 4 VIDEO AND OR ii DECODING MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG 4 VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONA...

Страница 3: ...tion 5 CIX100 Processor Optional Subassemblies 5 CIX100 Cabinet Slots 5 Base Cabinet 5 Expansion Cabinets 5 Chapter 3 Strata CIX670 and CIX1200 Strata CIX670 7 CIX670 Processor Circuit Cards 8 CPU Memory 8 Large scale Integrated LSI circuits 8 Memory Protection Battery 8 Music on hold Background Music Interface 8 Secure Digital SD Memory 8 Network Interface 9 CIX670 Processor Optional Subassemblie...

Страница 4: ...for Call Information 28 LCD Key Strip 28 Backlight LCD 28 Mic Mute 29 Handset Headset 29 Shift and Hist Keys 29 Speaker Off hook Call Announce DOCA 1A 29 DP5000 Series Telephone Tilt Angles 30 Telephone Button Expansion Options 31 LCD Add on Module LM5110 31 Key Module KM5020 31 Digital DSS Add on Module DDM5060 31 IP 5000 Series IP Telephones 32 Features 34 IP Protocol 34 Connectivity 35 Capabili...

Страница 5: ...atures Account Codes 53 Add on Module ADM 53 Advisory Messages 53 Alarm Notification 54 Alternate Answer Point 54 Automatic Busy Redial 54 Automatic Call Distribution ACD Server 54 Basic ACD Features 54 Enhanced ACD Features 55 Automatic Callback ACB 56 Automatic Line Selection 56 Automatic Release 57 Automatic Release from Hold 57 Automatic Release of Incoming Calls 57 Station Automatic Release 5...

Страница 6: ...ard Calling 66 Data Privacy 66 Day Night Mode Auto Schedule 67 Delayed Ringing 68 Destination Toll Restriction 68 Through Dialing 68 Dial Directory 68 Direct Inward Dialing DID 69 Digital Pad 70 Direct Inward System Access DISA 70 Directory Numbers 71 Primary DN Buttons 71 Phantom DN Buttons 71 Pilot DN 71 Distinctive LED Indicator 71 Distinctive Ringing 72 Do Not Disturb DND 72 Direct Station Sel...

Страница 7: ... Networking Over Internet Protocol 88 SIP Trunking 89 Integrated Services Digital Network ISDN 90 Least Cost Routing LCR 90 Line Buttons 91 CO Line Buttons 91 Pooled CO Line Button 91 Group CO Line Button 91 Live System Programming 91 Lost Call Treatment 91 Message Waiting 92 LED Indication 92 Stutter Dial Tone 92 Microphone External Unit 92 Music on hold 92 Multiple Call Delayed Ringing 92 Off Ho...

Страница 8: ...Strata Net Basic Call Control 100 Alternate Routing 101 Centralized Attendant 101 Telephone DSS Buttons 101 Centralized Voice Mail 101 Network SMDR 102 System Fault Finding and Diagnostics 103 Alarm Indication of System Faults 103 Secure Digital Card 103 Fault Detection and Error Logs 103 Event and System Administration Logs 103 Automatic Fault Recovery 103 System Trace 103 Manual Test 103 Backup ...

Страница 9: ...e Control 111 Appendix Specifications Environmental Characteristics 113 Power Considerations 114 CIX100 114 CIX670 and CIX1200 115 Reserve Power 116 Strata CIX Component Compatibility 118 Public Network Requirements 121 Station Loop Lengths 123 Standard Telephone Ringer Specifications 124 Standard Telephone Interface Options 124 5000 3000 3200 series Telephone Option Circuit Cards 124 Station Dime...

Страница 10: ...Contents Appendix Specifications viii Strata CIX General Description This page is intentionally left blank ...

Страница 11: ...ts basic capacities system expansion and remote maintenance Chapter 4 Universal Slot Circuit Cards provide information about Printed Circuit Boards PCBs that can be installed in the universal slots of the Strata CIX CTX systems Chapter 5 Telephones and Peripherals describes the most recent Toshiba proprietary stations and peripherals customer supplied peripherals as well as cabling and connectors ...

Страница 12: ...r example Type prog then press Enter Plus Shows a multiple PC keyboard or phone button entry Entries without spaces between them show a simultaneous entry Example Esc Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range Denotes a procedure Denotes the step in a one step procedure Start Settings Printers Denotes a progressio...

Страница 13: ...amming Manuals Strata CIX Installation Maintenance Manual Strata CIX Programming Manual User Guides Strata CIX IP5000 Series Telephone Strata CIX DP5000 series Telephone Strata CIX IPT Telephone Strata CIX DP Telephone My Phone Manager Strata CTX DKT3001 2001 Digital Single Line Telephone Strata CIX Standard Telephone ...

Страница 14: ...Introduction Related Documents Media xii Strata CIX General Description This page is intentionally left blank ...

Страница 15: ...ure IP system or a converged solution and changing based on the needs of your company The Strata CIX IP business communications system provides pure IP peer to peer functionality and provides a smooth migration path from Toshiba Strata CIX and Strata DK digital business communication systems The Strata CIX supports many types of telephones and provides the configuration flexibility to build the co...

Страница 16: ...Strata CIX Overview 2 Strata CIX General Description This page is intentionally left blank ...

Страница 17: ... Base cabinet system supports a combination of up to 64 Central Office CO lines and stations while a two cabinet system Base and Expansion can support up to 112 CO lines and stations System line and station capacity is expanded by adding CO line and station circuit cards and port licenses into its universal slot architecture The CIX100 easily connects to outside public and private telephone lines ...

Страница 18: ...iguration from memory loss This information will be maintained in a powerless system for at least six years Relay Control Interface An on board terminal strip provides an interface to a normally open relay contact which can be programmed to control a Night Bell or door lock or to mute BGM during an external page External Page Interface A 600 ohm RCA jack is built into each processor to interface w...

Страница 19: ...ts for SMDR interface to Call Accounting devices SMDI or Toshiba Proprietary interface to Voice Mail devices and two future applications CIX100 Cabinet Slots Base Cabinet The Base Cabinet has one dedicated slot used for the system processor card and four universal slots S101 S104 that can accommodate station line or option circuit cards It also houses a power supply that is packaged with the cabin...

Страница 20: ...Strata CIX100 CIX100 Cabinet Slots 6 Strata CIX General Description This page is intentionally left blank ...

Страница 21: ...ded by adding processor expansion Circuit Cards cabinets and line station circuit cards and station line licenses The CIX670 easily connects to outside public and private telephone lines All of the telephones stations tied to the system can have direct access to each other as well as to the public and private network The Base Cabinet and optional Expansion Cabinets are the building blocks of the s...

Страница 22: ...ustable digital volume PAD technology enables audio volume to be adjusted in eight steps to compensate for conference and or CO line network losses Memory Protection Battery If commercial AC power is lost or if a system is moved or stored without power the processor has an internal battery that protects data and the customer s programmed configuration from memory loss This information will be main...

Страница 23: ... the following CIX Attendant Console ACD server Local and Remote eManager PC Soft Key Control of Voice Mail features CIX670 Processor Optional Subassemblies Optional subassemblies can be added to the BCTU processor card to enable system expansion and provide additional features The subassemblies are AMDS Modem Attaches to the BCTU to provide a 33 6Kbps V 34 modem for point to point local or remote...

Страница 24: ...ith a capacity of up to 1 152 CO lines and stations combined with the HCTU HEXBU expanded processors System line and station capacity is expanded by adding processor expansion circuit cards cabinets and line station circuit cards and station line licenses The CIX1200 easily connects to outside public and private telephone lines All of the telephones stations tied to the system can have direct acce...

Страница 25: ... HCTU and HEXAU and up to 128 conference circuits using HCTU and HEXBU Built in adjustable digital volume PAD technology enables audio volume to be adjusted in eight steps to compensate for conference and or CO line network losses Memory Protection Battery If commercial AC power is lost or if a system is moved or stored without power the processor has an internal battery that protects data and the...

Страница 26: ...o the following CIX Attendant Console ACD server Local and Remote eManager PC Soft Key Control of Voice Mail features CIX1200 Processor Optional Subassemblies Optional subassemblies can be added to the HCTU processor card to enable system expansion and provide additional features The subassemblies are AMDS Modem Attaches to the HCTU to provide a 33 6Kbps V 34 modem for point to point local or remo...

Страница 27: ...s One to twelve Expansion Cabinets can be added to increase the system station and CO line capacity Each expansion cabinet provides 10 slots S_01 S_10 Figure 5 shows an Expansion Cabinet Refer to the following section for cabinet slot and station line capacities Table 31 and 32 show the number of stations and CO lines allowed when additional cabinets and circuit cards are used Note CIX1200 expansi...

Страница 28: ...r rack mount cabinets BRPSB120A and the 240V version Toshiba does not support mixing the floor wall mountable cabinets with the rack mountable cabinets The 19 inch wide rack and rack screws must be supplied by the dealer Interface cables plug into the front of the station and trunk cards and fold under each cabinet to exit the rear of the cabinets Basic Specifications The following table lists the...

Страница 29: ...circuit cards It also houses a power supply See Figure 6 B101 B102 S101 S102 S103 S104 S105 S106 S107 S108 7163 xEXU xCTU BATT EXP BASE POW 5V 5V P F RESET POWER ON OFF 24V1 24V2 24V3 24V4 AC IN DC OUT Figure 6 Strata CIX670 and CIX1200 Rackmount Base Cabinet Interior Expansion cabinet Each expansion cabinet provides 10 slots S_01 S_10 Figure 7 shows an Expansion Cabinet S_01 S_02 S_03 S_04 S_05 S...

Страница 30: ...Cabinets CIX1200 expansion cabinets 8 through 12 must be connected as remote cabinets using RRCU interface cards and multi fiber optic cables Fiber connected cabinets support the BIOU for external Page Zones Night Bell etc and all CO line and trunk interface circuit cards Network clock synchronization can only be derived from digital trunks installed in the Base Cabinet or a expansion cabinet conn...

Страница 31: ... LIPU LIPS Provides IPT telephone circuits IP5000 series IPT2010 SD IPT2020 SD and IPT2008 SDL 1 100Base TX RJ45 port Built in Digital Signal Processor DSP 1 RS 232 maintenance port Network Address Translation NAT compatible for remote IP telephones when connected to a MIPU LIPU Enhanced version of MEGACO for Voice over IP Supports SIP telephones Simultaneously supports Line interfaces MIPU16 supp...

Страница 32: ...ler ID Maximum number of ringers per circuit is three Interface Options Standard telephones with Caller ID displays Message Waiting Lamp Control Off Premise Station OPS VM devices MOH BGM Standard Telephone Interface Unit BSTU Provides 8 standard telephone circuits Stutter dial tone is provided for Message Waiting audible indication Interface Options Standard telephones Voice mail ports Off premis...

Страница 33: ...nterface Options Provides Caller ID LCD display for analog loop or ground start lines with Caller ID Requires RCOU RCOS Not compatible with T1 Caller ID Interface Subassembly RCIS Attaches to the RCIU2 Same as RCIU2 Direct Inward Dialing Interface Unit RDDU Provides 4 DID circuits Interface Options DID analog lines ISDN Primary Rate Interface Unit RPTU and BPTU Provides 20 or 30 channels lines dep...

Страница 34: ...OU RCOS Not compatible with T1 Caller ID Interface Subassembly RCIS Attaches to the RCIU2 Same as RCIU2 Direct Inward Dialing Interface Unit RDDU Provides four DID circuits Interface Options DID analog lines MFC R2 Signal Interface Unit RMF2U Provides four MFC R2 Signal Interface Circuit for DID Singapore Malaysia Interface Options DID analog lines Caller ID Interface unit BCIU1E Provides four Cal...

Страница 35: ...IX General Description 21 Functional Block Diagrams The Functional Block Diagrams show the circuit cards and interface connectors used for connecting the stations and peripherals see Figures 8 11 Figure 8 CIX100 System Processor and Optional Interface Circuit Cards ...

Страница 36: ...Universal Slot Circuit Cards Functional Block Diagrams 22 Strata CIX General Description Figure 9 CIX670 and CIX1200 System Processor and Option Interface Circuit Cards ...

Страница 37: ...Universal Slot Circuit Cards Functional Block Diagrams Strata CIX General Description 23 Figure 10 CIX100 CIX670 and CIX1200 CO Line Side Functional Block Diagram ...

Страница 38: ...Universal Slot Circuit Cards Functional Block Diagrams 24 Strata CIX General Description Figure 11 Strata CIX100 CIX670 and CIX1200 Station Side Functional Block Diagram ...

Страница 39: ...e or above Although the DP5000 series telephones can be used on a CTX28 they will have limited functionality The DP5000 telephones have three operational modes When connected to Strata CIX systems with Release 5 1 or above they will automatically run in DP5000 Mode When connected to Strata CIX systems with older than Release 5 1 including Release 3 the DP5000 series telephones will automatically a...

Страница 40: ...on A D H I E L G Telephones and Peripherals DP5000 series Digital Telephones 26 Strata CIX General Description A Status LED message and ringing B LCD Display C Softkeys D Programmable Feature Buttons E Message Waiting LED Button F Microphone LED Button G Speaker LED Button H Volume I Hold Button J Microphone K Tilt stand L Off Hook Button Single Line Telephone ...

Страница 41: ...P5000 series Digital Telephones Strata CIX General Description 27 DP5008D DP5022D SD Digital Speakerphone with 10 programmable buttons 4 line LCD DP5122D SD Digital Speakerphone with 10 programmable buttons 4 line backlit LCD DP5032D SD Digital Speakerphone with 20 programmable buttons 4 line LCD shown with KM5020 DP5132D SD Digital Speakerphone with 20 programmable buttons 4 line backlit LCD show...

Страница 42: ...sed as an alternative to access codes or feature buttons Station users can access features by responding to LCD prompts Called Number displays on outgoing calls 1 120 seconds LCD Key Strip Integrated in the DP5130D SDL telephones Integrated in the LM5110 add on module This module is supported on all of the DP5000 series telephones except the DP5008D Key labels are programmable via eManager MyPhone...

Страница 43: ...the DOCA interface Shift and Hist Keys The bottom left and right keys on the large screen telephones are called the Shift and Hist keys The Shift key toggles the LCD screen between flexible keys 1 10 and flexible keys 11 20 The Hist key accesses the Caller ID history These buttons have no function when the telephone is connected to a Strata CIX system running on software released prior to R5 2 MT0...

Страница 44: ...additional 20 degrees of tilt When the telephone is sitting on a desk or table there are a total of six different angles of tilt available When wall mounted there are two angles available The DP5008D base is fixed at 15 degrees All other DP5000 series telephones and add on module can tilt at 150 27 50 350 400 47 50 and 600 Tilt Stand Extension Figure 12 DP5000 Series Desk top Tilt Angle With Tilt ...

Страница 45: ...D labels it can be connected to any 5000 series telephone except DP5008D Key Module KM5020 The KM5020 adds 20 programmable feature buttons to the 5000 series telephones These buttons can be assigned as CO line Directory Number DSS One Touch Speed Dial or any other flexible feature Digital DSS Add on Module DDM5060 The DDM5060 console shown right is for system attendants DDM5060 shown with DP5132D ...

Страница 46: ...nning R3 must be updated to R4 processors then updated to R5 2 Strata CTX28 systems do not support IP telephones Toshiba offers five IP Telephone models with backlight displays except IP5022D SD full duplex speakerphones and Gigabit Ethernet IP5122D SD 10 button IP speakerphone with 4 line x 24 character backlit LCD IP5022D SD 10 button IP speakerphone with 4 line x 24 character LCD without backli...

Страница 47: ...5122D SD 10 programmable buttons 4 line backlit LCD IP5132D SD 20 programmable buttons 4 line backlit LCD IP5131D SDL 20 programmable buttons large backlit LCD Telephones and Peripherals IP 5000 Series IP Telephones Strata CIX General Description 33 ...

Страница 48: ...P interface card but only one end point license The IP channel used for Speaker OCA is only used during the OCA call and may be shared by all IP5000 series telephones Built in headset interface for headsets and external speaker connection BESCB IP Add on Modules In addition the 5000 series IP telephones contain several important features including Full duplex speakerphone capability when using an ...

Страница 49: ...ities The IPTs contain two types of codecs coder decoder G 711 and G 729A The codec determines the IP telephone voice quality and network bandwidth requirements The G 711 requires the most bandwidth and provides the best voice quality The G 729A requires less bandwidth but it does not provide the best voice quality The desired codec is selectable for each IP telephone in IP station administration ...

Страница 50: ...en Config screen This screen can be used for Telephone configuration settings Using this screen you can set the IP address subnet mask etc Web screen provides users with the access to the web page This capability can be used to create the custom applications designed to match with IP5131D SDL phone screen so that the user can enter or retrieve the data from the IP5131D SDL phone All LCD telephone ...

Страница 51: ...ble feature buttons to the 5000 series telephones These buttons can be assigned as CO line Directory Number DSS One Touch Speed Dial or any other flexible feature IP Direct Station Selection IDM5060F Console The IDM5060F console shown right is for system attendants The IDM5060F operates alongside a IP telephone and has 60 programmable feature buttons These buttons can be assigned as CO Line Direct...

Страница 52: ...oshiba supplied Attendant Console PCs and software The LIC ATT license must be ordered separately to enable the Console to be installed on a Dealer Customer supplied PC The latest Attendant Console software is available at no charge on Toshiba FYI The minimum PC requirements for the CIX Attendant Console are Operating Software Microsoft Windows XP Pro or Windows 2000 Pro Processor 2 0GHz Intel Pen...

Страница 53: ...EU installed in the DKT3001 or directly into the DP5008D built in headset jack Important If a digital telephone is used in place of the BATI Handset it can be used as the Attendant Console Handset only It cannot be used as a telephone to make or receive calls independent of the console This includes when the console is in service or out of service The Strata CIX1200 supports up to six the CIX670 s...

Страница 54: ...operation for that Attendant For example if two zones are used for paging as well as the All Call then an option pull down arrow is next to the icon Clicking the icon starts the All Call Page then the Attendant can select one of two page zones All other views available for the Attendant are for administrative and management use They do not control any type of call handling except how chosen option...

Страница 55: ...ill not ring and listen to sounds from the surrounding area Door phones also can operate as a hot line For example a door phone can be used for calls between an office and a warehouse Door Phones are often used with a door lock to screen building visitors The door lock can be opened for a predetermined amount of time by pressing a button on a telephone Door Phone Lock Control Unit DDCB 1874 The DD...

Страница 56: ...olutions maximize the value of the customer s wireless Local Area Network WLAN by using their existing WLAN infrastructure This makes very cost effective mobility solutions possible with Strata CIX solutions SoftIPT SoftIPT for PDA SoftIPT for Laptop Tablet For more details see Toshiba SoftIPT IP Telephone on page 86 ...

Страница 57: ...g video conferencing and collaboration solution for today s demanding Strata customers The following are highlights of features available in VCS 3 0 Fully integrated with the Strata CIX system VCS Server software can be installed on PC VCS Windows XP client software easily extends the Strata CIX voice user s multi media experience Point to Point 3 party Video Conferencing A cost effective solution...

Страница 58: ...atic Start VCS after Windows log on and Automatic VCS log on after VCS application started Self Video preview Software VCS Server software is pre installed on the PC with Windows XP Pro Existing Strata CIX customers can also install VCS software VCS Client software runs on each user s Windows XP Home or Pro computer Client software is provided together with VCS Server software VCS Software Upgrade...

Страница 59: ...mber of configured users Limit to available Disk space Maximum activated user licenses 480 Maximum logged on users 480 Maximum Number of VCS clients active sessions stations 480 Video Standards MPEG4 Output Format VGA QVGA QCIF Encoding Bit Rate 128kbps to 1 5Mbps Video Frame Rate Auto adjust up to 30 fps Protocols Signaling Client Server SIP RFC 3261 Networking TCP IP v4 FTP HTTP Client UPnP Serv...

Страница 60: ...nal power supply to reach maximum distance from KSU when the telephone has a DADM or DOCA 1A Station circuit cards connect to stations and peripherals with a 25 pair Amphenol connector via the MDF Analog CO DID and Tie line circuits interface with the public telephone network via modular connectors T1 and ISDN use industry standard Amphenol and modular connectors for details see Table 18 on page 1...

Страница 61: ...ems Once an Equipment Group is selected the user can connect to all members in the selected group After a successful connection Network eManager navigates to a menu with all of the member CIX systems of the connected Equipment Group available as destinations The user can manage all member CIX systems of the selected Equipment Group without navigating back to the selection page Compared to eManager...

Страница 62: ... dial buttons feature buttons Do Not Disturb functions and even the name on their LCD displays using their PC s Web browser Administrator support is reduced because individual station users can program their own telephones themselves With My Phone Manager every person within the organization can customize their telephone to incorporate the features they use the most My Phone Manager is also very u...

Страница 63: ...le The system supports IP phones wireless IP telephones both analog and digital telephones IP softphones on laptops PDAs and tablet PCs see figure below Because the CIX is built on open standards the Strata CIX will also work with standards based Toshiba certified SIP telephones Each individual user can choose the type of device that best meets their communication needs These devices can be used b...

Страница 64: ...es not require any additional hardware such as a BSIS Caller information is presented directly from the CIX processor so incoming calls are answered smoothly and efficiently presenting a seamless voice mail experience The LVMU1 is easy to install It comes pre configured for installation into the Strata CIX100 This includes telephone system configurations as well as pre programmed number of user ma...

Страница 65: ...ports on the LVMU1 is as easy as upgrading the CIX processor R4 2 MP026 or higher is required Upgrade licenses LIC 2 LVMU are purchased via normal processes and then activated The activation code is applied to the Strata CIX Processor via eManager The license is stored on the CIX processor rather than the LVMU1 Other Voice Processing Systems For general information concerning the other voice proce...

Страница 66: ...Administration Voice Mail Card Other Voice Processing Systems 52 Strata CIX General Description This page is intentionally left blank ...

Страница 67: ...d on Module ADM System Availability All systems One to two LM5110 s 10 button can be attached to DP5000 series digital telephones except DP5008D and IP5000 series telephones to provide an additional 20 programmable buttons One to two KM5020 s 20 button can be attached to the DP5000 series digital telephone except DP5008D and IP5000 series telephones to provide an additional 40 flexible buttons One...

Страница 68: ...nce of the transferred to Directory Number Automatic Busy Redial System Availability All systems Automatic Busy Redial ABR enables a digital or standard telephone user to automatically redial a busy outside number multiple times at programmed intervals Strata CIX supports a maximum of 16 32 or 48 simultaneous registrations of ABR limited by the number of busy tone detectors in the system Each stat...

Страница 69: ...re that can be added to the ACD application Enhanced ACD Features Agent Priority Routing The Agent pool can be expanded when traffic gets heavy based upon agent priority levels When all agents are busy at one level calls automatically get distributed to agents at the next level Calls can be distributed by agent priority preferred agent treatment or balanced call count Multiple Group Agent Login AC...

Страница 70: ...es a digit on the dial pad Hot Dialing This feature is necessary to make telephone operation consistent for the user because a telephone can have up to 20 line and extension buttons Each telephone can be assigned in system programming with various options that determine what type of line or extension button is selected when the user takes the handset off hook to make or answer calls When answering...

Страница 71: ...remaining digital telephone is automatically made idle busy tone is not sent to the speakerphone or handset and the digital telephone is automatically released A digital telephone is released and returned to idle state A standard telephone is simply released and returned to standard dial tone The programming choice for this feature is system wide Background Music BGM System Availability All system...

Страница 72: ...nsferred calls If private and DID line calls are set to forward independently to an alternate destination then internal and transferred calls will forward to another destination per Station Call Forward any call or System Call Forward System Call Forward A system option is available to forward unanswered calls to voice mail or some other pre determined destination This option is set up for each st...

Страница 73: ...phone number are set in the Call Forward destination during the Call Forward setup operation Station Call Forward allows one destination per each type of Station Call Forward Any Call or Incoming Line Calls set on a telephone System Call Forward allows two destinations per Call Forward pattern the Primary Destination and an alternate in case a call cannot forward to the Primary Destination e g the...

Страница 74: ...optionally transfer the message to a caller This feature is active when the User s telephone is idle or for calls that are forwarded to Voice Mail and when a message recording begins To operate this feature must be initially enabled by the mailbox user The default is disabled The Call Monitor feature works only with real extensions or PDNs When a call is forwarded to a voice mail system and record...

Страница 75: ... it will recall the parking telephone The Park recall time is set individually for each station Refer to Table 35 on page 136 for the number of General Park and Personal Park Orbits depending on the system processor Park and Page This feature enables station users to park a call in a General or Personal Park Orbit enter a Page Zone or Group access code and then announce the orbit number of the wai...

Страница 76: ... be turned off on each station by a System Administrator When a station is busy with a call and another call is being received a tone alerts the caller of a pending call On LCD telephones the Caller ID information displays for 10 seconds The combined effect of the Call Waiting alert tone with the displayed information enables users to identify whether or not they want to interrupt their current ca...

Страница 77: ...per system ISDN Calling ID Name and Number System Availability Strata CIX100 CIX670 and CIX1200 Both Caller ID name if available from service provider and number are supported for incoming calls using either ISDN PRI lines Camp on Busy System Availability All systems Automatic Camp On When a call comes in to a busy station from an outside line and that station does not have an idle button for the ...

Страница 78: ...ause all lines are busy the user can remain off hook and dial 1 to camp on to the busy line group When a line becomes available the station will connect to the line and receive dial tone When more than one party is camped on queued to a destination the party with the highest Queuing Priority Level QPL will be connected first when the destination becomes available If the parties have the same QPL t...

Страница 79: ... lines or standard stations The originator of the first conference is the master and controls adding and deleting conference parties The conference master can drop off the last added party by using the Cancel button Conference On Hold A conference call may be put on Hold so that all the remaining conferees remain connected and no Music on hold is applied The person putting the conference on hold m...

Страница 80: ...elease from conference transfer see Integrated Services Digital Network ISDN on page 90 Voice Mail Conference Voice Mail ports may be included in conference calls This enables all members of the conference to listen to and play voice mail messages Continuous DTMF Tone System Availability All systems Dual Tone Multi Frequency DTMF dial signal is transmitted to the CO line or voice mail Auto Attenda...

Страница 81: ...stem switches from one operating mode to another For example When the system changes from the Day to Night mode selected stations can be automatically restricted from dialing outside or long distance calls Note that outgoing route selections set in LCR are switched using a route selection schedule that is independent of the Day Night mode schedule System Call Forward The System Call Forward settin...

Страница 82: ...an restrict any string of up to 11 dialed digits including and Eleven digit screening allows control of access to individual telephone numbers in remote Area Codes Restriction of and controls users access to service codes from the CO such as Camp On and Call Forwarding A stations s Destination Restriction level can be changed automatically with Day Night mode Auto Scheduling One use of this featur...

Страница 83: ...o the CIX on a DID line from the CO can be routed individually to an extension pooled or group line button ACD group maintenance modem external page night bell voice mail box or back out over the public or private telephone network DID routing assignments can change automatically when the system switches between the Day and Night Modes DID numbers can vary between 1 7 digits in length for each DID...

Страница 84: ...phone Analog trunk T1 trunk ISDN extension terminal Audio and Speech ISDN trunk Tie line Audio and Speech Conference circuit Holding music source External paging device Direct Inward System Access DISA System Availability All systems Direct Inward System Access DISA allows outside callers to connect to the Strata CIX and make station or trunk calls as if they were stations within the system An inc...

Страница 85: ...r departments or groups of telephones PhDNs can be used to make a telephone appear to have multiple PDN extension buttons When assigning a PhDN for use as another appearance of the PDN the display properties are set the same as the PDN and a hunting sequence is set up to roll the calls from the PDN over to the other PhDN s associated with the PDN With this arrangement Call Forward will send calls ...

Страница 86: ...with DND set even if the telephone has idle DNs Telephones with DND Override capability can ring DND telephones see Do Not Disturb DND Override on page 94 Direct Station Selection DSS Buttons System Availability All systems DSS buttons can be placed on digital and IP telephones add on modules and DSS consoles When placed on one of these devices these buttons serve two functions to make direct call...

Страница 87: ...red by the serving CO Once the connection has been made any further digits sent will always be sent as DTMF or rotary to allow the operation of devices at the other end of the connection DTMF Signal Time DTMF tones that are sent via Speed Dial to lines and via automatic dialing to voice mail devices can be set to 80 or 160 milliseconds or continuously The time can be set system wide independently ...

Страница 88: ...sed as a paging or an amplified talk back speaker Note A BHEU interface and an HESC 65A cable are required for each digital phone that has a loud ringing bell IP telephones require HESC 65A but not BHEU to support External Amplified Speaker A 3000 or 2000 series digital telephone that has been upgraded with a data interface unit can be upgraded with the BHEU options but older telephone models cann...

Страница 89: ...stem Availability All systems All Toshiba digital telephones are hearing aid compatible High Call Volume Buttons System Availability All systems Release Release Answer and Cancel buttons can be assigned to digital telephones They enable a busy user to handle calls quickly and efficiently in high call volume situations With one touch of the Release button a user can disconnect from a call This is e...

Страница 90: ...he held call The hold recall time is set independently for each telephone from 0 255 secs Hold recall time can also be disabled Hot Dialing System Availability All systems Hot dialing enables the digital telephone user to begin on hook dialing without pressing a Line or DN button The station can be programmed to automatically select a Line or PDN button when the dial pad is pressed while the stati...

Страница 91: ...oach For most enterprises the migration path to IP telephony will be a gradual process rather than an event in time Instead of acquiring IP technology benefits through complete system replacement at higher cost and higher risk most enterprises prefer to integrate voice and data IP traffic into their existing telephone systems as the need arises This protects their investment in existing voice and ...

Страница 92: ... allows the CIX to get PRI like services from an Internet Telephony Service Provider using SIP MIPU LIPU LIPS IP endpoint devices and interfaces requires IP Endpoint license Toshiba IP telephones SoftIPT on PDA Notebook and TabletPC s Wireless IP Telephone SIP IP telephones MIPU LIPU LIPS Port devices and interfaces requires Basic Port license on all CIX systems IP Attendant Console SIP Trunk SIP ...

Страница 93: ...pdates require a brief interruption of IP telephone operation a few minutes Table 7 Comparison of MIPU and LIPU Feature LIPU MIPU Channels LIPU 16 channels LIPU LIPS 32 channels MIPU16 16 channels MIPU24 24 channels Channel Limitation When LIPU is set Echo canceller tail length to 32ms in G 729A LIPU 12 channels LIPU LIPS 24 channels No Limitation Voice Codec G 711 Mu law A law G 729A Same Echo Ca...

Страница 94: ... successful IPT configuration All MIPU LIPU cards must have a Public IP Address if there are any public network IPTs This allows the MIPU LIPU to resolve the NAT translated IP addresses of both IPTs involved in the call This also allows you to configure an IP phone or soft IPT to work on the LAN and have the same configuration work when you take the phone or laptop to another network There must no...

Страница 95: ...h sides of router Registered to LIPU 1 Registered to LIPU 2 Registered to LIPU 1 Registered to LIPU 2 Registered to LIPU 3 Public Internet Main Office Remote Office Remote Stations Public IP Address LIPU 2 LIPU 3 Features IP Telephony Strata CIX General Description 81 Figure 14 IP Telephony Configurations Using NAT Routers ...

Страница 96: ...The Administrator can create and build more IP stations using eManager than there are physical ports Advantages Multiple users can share one IPT or one SoftIPT Logout function allows a user to log off his her extension to free up resources or log in at that IPT Better security when logging in is provided by using the Password field The password is programmed on a per DN basis IP User Mobility inco...

Страница 97: ...hen installing more than two IPTs at a remote site An Internet configuration could use the following connections No VPN and thus no security Third party VPN software residing on DHCP gateway server To connect IPTs over the Internet using third party or Microsoft VPN software residing on a DHCP gateway server see Figure 15 ATM IP over ATM virtualization by VC VP Broadband Ethernet virtualization by...

Страница 98: ...is shown in Table 25 on page 129 Some CIX IP voice quality adjustable parameters are listed below System Wide Parameters Software selectable G 711 or G 729A codecs with variable interval timing Type of Service TOS precedence delay throughput and reliability types can be individually selected Differentiated Services Diffserv can be enabled IP Telephone Group Parameters IP Telephone Groups CIX1200 2...

Страница 99: ...but will cause IP telephone users to experience unacceptable voice quality and echo return loss Power Over Ethernet System Availability All systems Toshiba has a strategic relationship with SMC to re sell the 24 port 802 3af certified SMC6824MPE PoE switch shown right through authorized Toshiba dealers Figure 16 SMC6824MPE PoE Switch The SMC6824MPE PoE switch is sized and priced to fit well with S...

Страница 100: ...lation feature is supported on all these operating systems The SoftIPT Version 3 0 has a look similar to 5000 series telephones shown below and has some very useful enhancements Note that version 3 0 software is only for PCs and not PDAs and does not support Windows 2000 SoftIPT on a PC integrates the power of the PC with most of the features available on an IP5000 series telephone see Figure 17 T...

Страница 101: ...hone that connects to a MIPU LIPU in the Strata CIX Internet A wired or wireless PC at a remote site can connect to a Cable or DSL modem to an Internet Service Provider ISP to a router to the MIPU LIPU in the CIX see Figure 19 For additional connection examples refer to the Strata CIX I M manual IPT Chapter Wireless The wireless PCs such as the Toshiba Pocket PC or Toshiba Tablet PC need a Wi Fi s...

Страница 102: ...els in system programming The MIPU24 can be configured to 24 channels Adding the LIPS to the LIPU enables you to configure the system to 32 channels CIX Strata Net private networking over IP can support up to 128 separate nodes For bandwidth requirements refer to the section Strata Net IP and IPT Bandwidth Requirements on page 129 Refer to Analog CO Line Interface Compatibility on page 85 if you a...

Страница 103: ...nies are able to leverage their existing Toshiba CIX R4 x and later PBX systems with just the purchase of MIPU cards an update to R5 10MS17 software and corresponding license SIP Trunking simplifies IP PBX trunking capability by replacing all the traditional PSTN lines with one SIP Trunking device hosted by SIP Trunking provider on the internet MIPU interface parameters include CIX Hardware CIX100...

Страница 104: ...eased from the CIX and reconnected by the PSTN when the station drops out of the conference Requires special ordering from the ISDN provider Requires National ISDN protocol ISDN service comes in two forms Primary Rate Interface PRI supports simultaneous voice or data connections 23 or 30 PRI is similar to digital T1 service and uses two pairs of wires from your phone company The RPTU circuit card ...

Страница 105: ...ividual CO line buttons except these buttons represent all the lines for a particular ISDN Channel Group This enables ISDN channels to operate similar to analog CO lines on a key telephone system These buttons may have appearances on multiple telephones providing call coverage across several telephones Multiple appearances of the same Group CO line button is possible on each phone to allow multipl...

Страница 106: ... With Release 1 3 and higher users can disable in programming stutter dial tone for message waiting and when in the DND mode If stutter dial tone is disabled they will hear normal dial tone when you go off hook Microphone External Unit System Availability All systems An external microphone RFDM can be connected to the DKT2020 FDSP digital telephone enhancing full duplex operation by virtue of the ...

Страница 107: ...e user covers the handset mouth piece and talks back through the telephone microphone Any type of telephone can be enabled to originate OCA when calling a busy digital telephone The feature is activated automatically optional setting or manually Call Completion code digit 5 Stations receiving OCA must be proprietary digital telephones assigned with OCA receiving capability in system programming St...

Страница 108: ...owed by COS can enter any conversation in the system by dialing a 3 or pressing a Feature Prompting Soft Key after dialing a busy station An optional warning tone notifies the parties that another party is about to conference into their conversation Executive Override can be blocked selectively to any station in system Executive Override must be allowed in system programming for the called and cal...

Страница 109: ...ne Touch button The zones are composed of customer supplied speaker s and amplifier s One BIOU supports up to four page zone interfaces a second BIOU is required for 5 8 zones Emergency Page Designated stations can be permitted to place an Emergency Page to ensure they can reach all concerned with an important announcement An Emergency Page is one that will supersede any current page to allow this...

Страница 110: ...er supply is standard equipped with a battery charger and the batteries continuously trickle charge to capacity while electrical power is present The CIX100 power supplies must be equipped with the optional ABCS battery charger to charge reserve power batteries If the AC power fails the Strata system automatically switches over to battery power without any interruption in operation Calls in progre...

Страница 111: ...ontinuously every three seconds or not sent as a station option To answer a Ring Over Busy call the user can hold transfer or disconnect the existing call On Voice First calls to a busy telephone that has an idle DN the caller will get busy tone The caller can then dial the digit 1 to cause the idle DN to Ring Over Busy Ringing Cadence With Release 1 3 and higher you can choose between two differe...

Страница 112: ...peed Dial codes onto a One Touch button This eliminates the need to enter the three digit code to dial a System Speed Dial number Complete telephone numbers up to 32 digits can also be stored on a One Touch button These buttons make it easy to access features that usually require pressing multiple buttons and or dialing special access codes For example a user may have to dial an access code 31 plu...

Страница 113: ... hunt groups the caller automatically camps on to the called DN or Pilot DN and the caller receives ring back tone On internal calls to busy hunt groups the caller may get busy tone The caller can then dial a digit to initiate Camp On Busy to the called busy DN or the Pilot DN if used As an option for each hunt group that uses a Pilot DN calls will automatically camp on to the called Pilot DN With...

Страница 114: ...ues must be carefully considered You can set up network DN tables across nodes Through system programming you can attach a node ID to non redundant DNs PhDNs and Pilot numbers This enables someone in one node to call an extension in another node without having to dial the node ID number The caller dials the extension and the system automatically routes the call to the node in which the called exte...

Страница 115: ...etwork Directory Number Trunks attached to any network node can be programmed to terminate to the centralized attendant and their source and calling party information will be delivered to the attendant s display The BLF appearances of all stations from all nodes can appear on the centralized Attendant Console Telephone DSS Buttons System Availability All systems Telephone DSS buttons can appear ac...

Страница 116: ...ems The SMDR information from each Strata CIX system connected over a TCP IP Strata Net network via the CIX processor LAN interface jack can be sent to a Centralized SMDR system Separate SMDR equipment is not required at each node Dealer supplied third party Call Accounting software can be located on a single Call Accounting Server that can receive SMDR call data from each Strata CIX node Users ha...

Страница 117: ...nto a PC Secure Digital card read write adapter The Strata CIX Release 3 10 and below processors use the SmartMedia card Fault Detection and Error Logs The Strata CIX detects and logs abnormalities that it encounters during operation All error and trace logs are stored on the Secure Digital or SmartMedia card on the system processor and are monitored by eManager Examples are trunk failure detectio...

Страница 118: ...ture enables the transfer of a call to a busy destination The transferred party automatically camps on to the busy destination when the transferring party releases the call Transfer Immediate Call Transfer Immediate simplifies the transfer of calls for users of digital display telephones With a conversation in progress the display phone user presses the TRNS Soft Key and dials the transfer destina...

Страница 119: ...Ds and incoming line groups ILGs can be assigned to one through eight tenants Each tenant can have different attendant or night bell assignments for day of the week schedules using Day 1 Day 2 or Day 3 modes This feature is enabled through system programming Traffic Measurement System Availability All systems Technicians and System Administrators can monitor the effectiveness of the system resourc...

Страница 120: ...but never to a busy number Incoming calls can also be directed directly to UCD groups without the use of an Auto attendant Calls sent to agents are managed by distributed hunt to find the next available agent Callers in queue can receive music and announcements imbedded in one of the systems music on hold sources and each UCD group can share or have a separate music source The announcements must b...

Страница 121: ...mbers are UCD pilots in a MCG the caller hears ROT Door Phone If a door phone call comes to UCD it terminates to an UCD agent according to the hunting rule even if the agent is not logged in Class of Service Call is queued to UCD even if caller s Class of Service does not allow the camp on Lost Call Treatment If a Lost call comes to UCD it terminates to an UCD agent according to the hunting rule e...

Страница 122: ...rs that users can set These include Call Forward Users can set the Call Forward CF destination and CF No Answer Timer for the CF buttons One Touch Users can set speed dial and custom feature access code sequences for One Touch buttons Background Music Users can select the music source up to 15 sources that will play on their telephone s speaker when they activate the BGM button Ring tones Line and...

Страница 123: ...important to ensure that all the network of the ethernet switches and routers are capable of supporting this Reasons why a company might want VLANs Security Separating systems that have sensitive data from the rest of the network decreases the chances that people will gain access to information they are not authorized to see Projects Special Applications Managing a project or working with a specia...

Страница 124: ...switch to Tone Signaling by dialing 1 The signaling method can also be switched from Tone to Voice Signaling by dialing 2 Whether a call is initiated with Tone or Voice Signaling it can always be switched back and forth by dialing 1 or 2 Note A call to a Voice Signaling DN will not Call Forward No Answer unless the signaling is switched from Voice to Tone Signaling Voice Mail Integration System Av...

Страница 125: ...o manage their mail boxes The LCD shows the number of New and Saved messages in the user s mailbox The number of New Saved messages displays on the LCD when the telephone is idle and has at least one new message Soft Keys requires the Toshiba Proprietary VM integration and connection to the Strata CIX LAN Direct Transfer to Voice Mailbox The transferring party can transfer a call directly to a per...

Страница 126: ...Features Volume Control 112 Strata CIX General Description This page is intentionally left blank ...

Страница 127: ...nd IPT Bandwidth Requirements Strata CIX Software License Requirements Capacities For further details refer to the Strata CIX I M Manual Environmental Characteristics The environmental requirements for the Strata CIX100 CIX670 and CIX1200 systems are shown in Table 8 Table 8 Environmental Characteristics for the Strata CIX systems Environmental Specifications Operating temperature Operating humidi...

Страница 128: ...teristics Strata CIX100 Primary AC Power Voltage Input AC AC Frequency Watts per cabinet maximum CHSUB E 1 2F Input Rating 220 240VAC CHSUB E 1 2A Input Rating 120VAC 50 60 Hz 120VAC 216 watts maximum 240VAC 168 watts maximum Strata CIX100 Primary Power Current Consumption Rating in Amperes 120VAC 240VAC 1 cabinet 2 cabinets 1 8 amps 3 6 amps 0 7 amps 1 4 amps Power Supply Unit APSU112A DC voltage...

Страница 129: ...nt Consumption Rating in Amperes Number of Cabinets 120VAC 208VAC 240VAC 1 2 3 4 5 6 7 3 2 amps 6 4 amps 9 6 amps 12 8 amps 16 0 amps N A N A 2 2 amps 4 4 amps 6 6 amps 8 8 amps 11 0 amps 13 2 amps 15 4 amps 2 0 amps 4 0 amps 6 0 amps 8 0 amps 10 0 amps 12 0 amps 14 0 amps CIX1200 only Primary Power Current Consumption Rating in Amperes Number of Cabinets 120VAC 208VAC 240VAC 8 9 10 11 12 3 2 amps...

Страница 130: ... time four battery configuration 50 hr 25 hr DC Current Drain 24VDC 3 15 amps 6 30 amps Table 12 CIX670 Reserve Power Characteristics Battery Charger Characteristics Maximum Battery Charger Drain 24VDC Charger current limiting Nominal float voltage 2 275 volts cell Charge current 0 7 amps maximum Battery discharge cut off voltage 20 5 0 5VDC 1 cabinet 2 cabinets 3 cabinets 4 cabinets 6 0 amps 12 0...

Страница 131: ...21 0 amps 25 1 amps 29 2 amps 2 1 Table 15 CIX1200 Typical Reserve Power Duration Estimates 1 Assumes 80 ampere hours with 12VDC batteries Number of Cabinets 8 9 10 11 12 Estimated operation time Two battery configuration 12 0 hr 6 0 hr 4 0 hr 3 0 hr 2 5 hr Estimated operation time Four battery configuration 24 0 hr 12 0 hr 8 0 hr 6 0 hr 5 0 hr DC Current Drain 24VDC 4 6 amps 8 7 amps 12 8 amps 16...

Страница 132: ...rocessor Cards CIX100 CIX670 CIX1200 BECU BBCU with optional BBMS BEXS BSIS NC X NC B_CAU B_CBU cards for CT NC NC NC RCTU cards for DK380 NC NC NC ACTU and subassemblies X NC NC HCTU11 NC NC X HEXAU1 NC NC X HEXBU1 NC NC X BCTU22 and BEXU2 NC X NC DTMF Receiver Unit CIX100 CIX670 CIX1200 BRCS 4 8 12 NC NC NC RRCS 4 8 12 NC NC NC ARCS 16 Used for the ACTU1 on the CIX 100 built in on the other ACTU...

Страница 133: ...3200 series digital telephones X8 X1 X SIP 3rd party IP telephones Requires MIPU9 LIPU LIPS X X X 2000 series digital telephones X X X Voice Mail CIX100 CIX670 CIX1200 LVMU1 X X X Attendant Consoles CIX100 CIX670 CIX1200 Strata CIX IP Attendant Console Requires MIPU LIPU LIPS X X X Strata CIX Digital Attendant Console Digital Telephone Port connection X X X Maximum Capacities CIX100 CIX670 CIX1200...

Страница 134: ...attery Charger CIX100 CIX670 CIX1200 ABCS1 X Built in Built in HPFB 611 NC NC NC X Compatible NC Not Compatible 1 When the HCTU processor is installed in the base cabinet CHSUB672 or CRSUB672 the system is a Strata CIX1200 2 When the BCTU processor is installed in the base cabinet CHSUB672 or CRSUB672 the system is a Strata CIX670 3 If a BIPU M or BIPU Q is installed RCOU1 RCOS1 RDDU1 RGLU1 RGLU2 ...

Страница 135: ...one ringer per circuit Does not support Message Waiting Lamp or OPS OL13B 24V RJ21X N A 9 0F BSTCIU Analog Station4 4 BSTCIU parameters Loop current 25mA to 35mA Maximum loop resistance allowed 600ohm each without R48S1A Class B FCC Part 68 1200ohm each with R48S1A Class C FCC Part 68 Impedance 600ohm Ring cadence On 2 sec Off 4 sec Use for Caller ID or On 1 sec Off 3 sec with Caller ID OL13B 24V ...

Страница 136: ...res trained personnel and the ESF CSU normally costs more than an SF only CSU Line Code Type Alternate Mark Inversion AMI or Bipolar 8 Zero Substitution B8ZS The T1 provider normally specified the Line Code to be used either is adequate for T1 CO digital voice lines The customer may have to provide the Channel Service Unit CSU to interface the CIX T1 circuit to the Telco T1 circuit CSUs are a Telc...

Страница 137: ...ge see Digital Telephone DSS and DDCB External Power Connection in Chapter 8 MDF circuit card Wiring of the Strata CIX I M Manual 675 ft 204m DKT with DADM3020 or DADM2020 2 ADMs 2 5 500 ft 151m DDM5060 or DDSS3060 DDSS3060 or DDSS2060 1000 ft 303m 1000 ft 303m 1000 ft 303m BATI RATI n a n a DDCB3 1000 ft 303m 1000 ft 303m Standard telephones voice mail AA etc Approx 3000 ft 909 m with 150 ohm dev...

Страница 138: ...ing 20Hz 1 sec On 3 sec Off Recall 20Hz 1 sec On 3 sec Off BSTU 3 ringers per circuit BSLU BSLS ASTU 1 ringer per circuit None BSTCIU 3 ringers per circuit 110 V 10 1 Hz Ring 20Hz 2 sec ON 4 sec Off or 1 sec ON 3 sec Off Standard Telephone Interface Options The table below summarizes the standard telephone interface cards and their capacities and capabilities Table 20 Standard Telephone Interface ...

Страница 139: ...r Phone Function BVSU1 1 Telephones with the BPCI cannot have Speaker OCA BVSU or Add on modules Also DKT3001 DKT3201 telephones cannot have CTI BPCI Speaker OCA BVSU or Add on modules DKT DOCA DP 1 Speaker Off hook Call Announce OCA Provides interface for digital telephone to receive Speaker OCA Not required for Handset Headset OCA Built into IP telephones BHEU or HHEU2 2 DP5000 series telephones...

Страница 140: ... IP Telephone with large LCD IPT2008 SDL 4 5 115 7 8 198 9 6 245 Add on Module IADM2020 3 8 96 5 2 8 70 Direct Station Selection DSS Console IDSS2060 3 8 96 5 7 8 198 20 button IP Telephone with LCD IPT1020 SD 4 0 101 5 8 1 205 9 3 in 235 Digital Single Line Telephone DKT3001 4 0 101 5 5 9 150 Add on Module DADM3020 DADM3120 3 5 88 2 8 70 Direct Station Selection DSS Console DDSS3060 3 5 88 8 1 20...

Страница 141: ...types of ringing cadences can be selected in system programming Ringing Type1 External Ring 20Hz 1sec On 3 sec Off Internal Ring 20Hz 0 4 sec On 0 2 sec OFF 0 4 sec On 3 sec Off Recall 20Hz 1sec On 1sec Off Ringing Type 2 Same Ringing Cadence as DK External Ring 20Hz 0 4 sec On 0 2 sec Off 0 4 sec On 3 sec Off Internal Ring 20Hz 1 sec On 3 sec Off Recall 20Hz 1 sec On 3 sec Off Recall A call is re...

Страница 142: ...er programming or administration mode indicates the acceptance of input 2 kHz two bursts of 0 125 sec apart 0 125 sec Denial Tone During user programming or administration mode indicates the denial of input 2 kHz 0 75 sec On Volume Control Beep To adjust the beep volume 2 kHz interrupted 10 Hz continuous Volume Control Ringing Speaker Adjusts speaker volume for ringing state 500 640 Hz continuous ...

Страница 143: ...conditions above should be considered as well as the bandwidth Bandwidth can be calculated with the CODEC and packet size For better results more bandwidth may be required depending on the amount of overall data traffic For more details on QoS refer to A Handbook for Successful VoIP Deployment Network Testing QoS and More by John Q Walker NetIQ Corporation on www netiq com 20ms or less 50ms or les...

Страница 144: ...ing down calls independent of the amount of voice traffic Table 28 Strata Net IP Bandwidth Required for Call Setup Traffic Rate BHCA1 1 BHC Busy Hour Call Attempts 1000 6 2000 12 4000 23 6000 36 So the amount of bandwidth that is required on a segment to support a specific number of calls is the sum of the number of channels multiplied by the bandwidth for the selected CODEC and interval plus the ...

Страница 145: ...CIX STRN CH is only available in R4 1 version MN023 and above This license allows you to license a specific number of Strata Net channels on Strata CIX systems The same license part number LIC CIX STRN CH can be used on any R4 10 MN023 and above Strata CIX system This license makes Strata CIX networking more competitive for the CIX system applications that require 12 or less Strata Net channels Th...

Страница 146: ...U or LIPU S If the CIX software version is R5 0 or later the IP endpoint license is used when the IPT or SoftIPT is registered If the CIX software version is R4 x or 3 x the IP endpoint license will be used as soon as the DN for the IPT or SoftIPT has been created The following license is included in some of the license packages they are not sold separately LIC ATT1 CIX Attendant Console License R...

Страница 147: ...IPU S Each Active Station SoftIPT MIPU LIPU S Each Active Station Each Active Station CTX R2 2 features supported in R3 1 IPT 1020 BIPU M Each Station IPT 2010 SD 2020 SD BIPU M Each Station SoftIPT BIPU M Each Station Each Station Strata Net IP BIPU Q Each Trunk per system Attendant Console N A Each Console DKT SLT Interface ports N A Each Port Trunk Interface Port N A Each Port Voice Mail ports ...

Страница 148: ...th 1 DADM 23 DPs with 2 DADMs Digital Add on modules per Expansion Cabinet1 31 DPs with 1 DADM 24 DPs with 2 DADMs CIX Attendant consoles 2 DP5000 DKT3200 3000 and 2000 series DKTs1 72 40 Base Cabinet 40 Expan Cab IP5000 series IPT2000 series telephones2 2 Limited by system bus traffic 64 per cabinet 72 per system KM5020 LM5110 and IADM2020 on IPTs3 3 Limited by the number of flexible buttons per ...

Страница 149: ... Lines CIX100 Base Expansion CO lines loop start analog 8 lines slot 64 CO lines ground start analog 4 lines slot 32 DID lines analog 4 lines slot 32 Tie lines analog 4 lines slot 32 T1 lines DS 1 1 1 T1 lines can be loop start ground start Tie or DID maximum 24 lines per unit any type or combination 64 ISDN PRI B channel lines2 2 PRI lines provide CO line services including Strata Net Networking ...

Страница 150: ...n not exceed the Flexible Telephone Button limit Example If Line 1 button appears on 10 telephones it counts as one button 2 This is the total number of all GCO or Pooled Line Buttons allowed in a system Example If the GCO1 button appears on 10 telephones it counts as 10 buttons Table 35 System Feature Capacities for Strata CIX100 Features CIX100 Base Expansion Pilot DNs 90 Advisory LCD Messages S...

Страница 151: ...s Phones with or without External Zones 4 Paging Group Page simultaneous stations paged 72 Pickup Groups 5 Ring Tones External Call Ring Tones for DPs and IPTs 10 Ring Tones Internal Call Ring Tones for DPs and IPTs 10 Speed Dial Station SD numbers per system6 1080 Speed Dial System SD numbers per system 800 LVMU per system 1 Tenants 8 Destination Restriction Level DRL Classes 16 Verified Account ...

Страница 152: ...dedicated IP channel for another telephone or Strata Net channel DP5008D and IP2000 series telephones do not support Speaker OCA all other current Toshiba telephones support S OCA 6 Up to 100 Station SD numbers allocated in increments of 10 can be programmed per station Table 36 Strata CIX1200 and CIX670 Cabinet and Slot Capacities Cabinets Slots Ports CIX1200 EXP B HCTU HEXBU CIX1200 EXP A HCTU H...

Страница 153: ...5 DPs with 2 ADMs 57 DPs with 1 ADM 45 DPs with 2 ADMs 55 DPs with 1 ADM 45 DPs with 2 ADMs 57 DPs with 1 DADM 45 DPs with 2 DADMs 57 DPs with 1 DADM 45 DPs with 2 DADMs IADM on IPT3 3 Limited by the number of flexible buttons per system 84 cabinet 80 cabinet 80 cabinet 80 cabinet 80 cabinet IADM System Capacity 800 system 400 system 116 system 400 system 116 system CIX Attendant Console 6 6 6 4 2...

Страница 154: ...des Strata CIX networking functionality 440 264 96 264 96 SIP Trunks 440 264 96 264 96 SIP URI per system 1000 560 160 560 160 SIP Trunk Service Index 128 128 48 128 48 Total lines Analog T1 SIP Trunks Strata Net and ISDN PRI B channels combined 440 264 96 264 96 Channel Groups 220 128 48 128 48 Number of groups w GCO Line buttons 220 128 50 128 50 Busy Tone Detectors 48 32 16 32 16 Table 39 Strat...

Страница 155: ...counts as 10 buttons Table 40 Strata CIX1200 and CIX670 System Feature Capacities Features CIX1200 EXP B HEXBU CIX1200 EXP A HEXAU CIX1200 Basic HCTU Only CIX670 Expanded Processor BCTU BEXU CIX670 Basic Processor BCTU Pilot DNs 256 256 200 256 100 Advisory LCD Messages Set on a Telephone 1 1 1 1 1 Advisory LCD Messages Lists per System 10 10 10 10 10 Attendant Groups 1 1 1 1 1 Call Accounting SMD...

Страница 156: ...l Groups 8 8 8 8 8 Hunt Groups Serial Circular Distributed combined 1100 1100 200 640 200 Hunt Group Size DNs per group 1000 560 160 560 160 Hunt Group Stations per system 5000 5000 800 2800 800 ISDN Line Service Indexes 220 128 48 128 48 Multiple Call Ring Group 96 96 32 64 32 Night Bell Control Relay per tenant4 1 1 1 1 1 Night Transfer Control Relay per tenant4 1 1 1 1 1 Off hook Call Announce ...

Страница 157: ...rs Two CO line connections do not require a conference circuit 3 DTMF receivers are required for standard touch tone telephones voice mail integration Tie DID and DISA lines 4 An option BIOU is required for up to four zone page relays and four control relays on the CIX670 and CIX1200 processor 5 On Digital telephones Speaker OCA capacity is determined by 2B channel slot availability and power supp...

Страница 158: ...Appendix Specifications Capacities 144 Strata CIX General Description This page is intentionally left blank ...

Страница 159: ...7 B background music 4 8 11 57 92 108 bandwidth 84 129 base cabinet CIX 120 CIX100 5 CIX670 13 CIX1200 13 BCTU 7 8 9 10 11 12 113 138 140 141 BDKU 17 118 BEXU 7 8 10 11 113 138 140 141 BGM 4 8 11 57 92 BIOU 20 BIPU 119 BPTU 19 broadband ethernet 83 BSIS 5 9 12 20 BSTU 18 busy tone detectors 135 140 buttons 136 140 program 108 BVPU 19 BWDKU1A 118 C cabinet capacity CIX670 7 10 cabling 46 call compl...

Страница 160: ...election buttons 72 DISA 70 distinctive LED indicator 71 DKT capacities 134 DND 94 DNIS 70 137 do not disturb 72 override 94 DOC A1A 29 door locks 134 door phones 41 134 capacities 134 lock control unit 41 DSL modem 35 DSS buttons 72 consoles 134 DTMF receivers 73 DTMF receivers 134 E E M tie line unit 20 emergency call 73 enhanced E911 74 ethernet connection 5 exclusive hold 76 executive override...

Страница 161: ...70 8 9 11 12 MDFB 41 memory smartmedia 4 8 11 message waiting 92 microphone external 92 MIPU 77 modem cable DSL 35 CIX100 AMDS 5 CIX670 AMDS 9 CIX670 AMDS 12 MOH 4 8 11 57 92 multiple call 68 92 ring group 137 142 multi system networking 100 music on hold 4 8 11 57 92 My Phone Manager 48 N NAT compatible 88 NAT firewall guidelines 80 NAT general guidelines 80 NAT router guidelines 80 network SMDR ...

Страница 162: ...27 137 142 routing patterns 101 RPTU2 19 RRCU 16 20 S simplified message desk interface SMDI see SMDI SIP trunking 19 78 79 89 131 135 140 smartmedia 4 8 11 103 SMDI 5 9 12 110 SMDR 5 9 12 99 100 102 softIPT phone 86 speaker OCA stations 137 142 off hook call announce 29 speed dial 98 137 143 split join drop 65 standard telephone 134 station automatic release 57 buttons 136 140 dimensions 126 hunt...

Страница 163: ...on 106 universal slot PCBs subassemblies 17 134 user programming mode 108 V verified account codes 137 143 video communication solution 43 virtual private network see VPN VLAN tagging 109 voice mail centralized 101 integration 110 record call 111 SMDI 137 soft keys 111 voice tone signaling 110 VoIP 77 volume control 111 VPN 100 W WAN 35 100 Wi Fi 86 wireless 87 ...

Страница 164: ...Index W W 150 Strata CIX General Description This page is intentionally left blank ...

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