Features
Alarm Notification
54
Strata CIX General Description
Alarm Notification
System Availability: CIX100, CIX670, and CIX1200
The Strata CIX can send alarm notifications to a Monitoring PC/Server or send an alarm
notification to a telephone. The Strata CIX Network eMonitor software application provides
system alarm monitoring functionality, either remotely or locally over TCP/IP.
System alarms can be sent to up to 11 unique eMonitor PC consoles IP addresses from Strata CIX
SNMP traps. Alarms can be sent from multiple networked Strata CIX nodes to one or more
eMonitor consoles.
Alarms include trunk failures on ISDN PRI, T1, or IP interfaces. System resource alarms, MIPU /
LIPU or BIPU-M card data set problem, SMDR memory buffer full, SMDR link down (LAN/RS-
232c), SMDI link down (LAN only), CTI link down (Attendant Console, ACD), and Expansion
cabinet power supply failures.
Alternate Answer Point
System Availability: All systems
Users can answer a transferred internal or outside line call from any station that has a Directory
Number button appearance of the “transferred to” Directory Number.
Automatic Busy Redial
System Availability: All systems
Automatic Busy Redial (ABR) enables a digital or standard telephone user to automatically redial
a busy outside number multiple times at programmed intervals. Strata CIX supports a maximum of
16, 32 or 48 simultaneous registrations of ABR (limited by the number of busy tone detectors in
the system). Each station may only have at most one call registered with ABR at any time.
Automatic Call Distribution (ACD) Server
System Availability: All systems
An external ACD software option with the Strata CIX is provided by connection of an external
PC-based CTI application server. The CTI server runs both the ACD call processing application
and the separate Management Information System (MIS) application, as well as other CTI
applications.
The ACD application is available, along with the number of groups and active agent size
increments to provide cost-effective pricing levels according to the user’s needs. ACD includes all
basic capabilities plus multiple group login, skills-based routing, priority queuing, time scheduled
ACD queues, agent and call priority escalation handling, and balanced call count agent search. For
more information, refer to your dealer.
Содержание CIX100
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