StorageWorks DLT 10/20 GB Cartridge Tape Drive
5–2
Order Number: EK–SM1TB–UG. E01
Table 5–1 Possible Corrections for Common Error Situations
Symptom
Probable Cause
Possible Correction
Failure to mount or
read/write with new or
used cartridge.
Bad cartridge
Retry same operation with a different car-
tridge.
Dirty drive head(s)
Use CleaningTape III head-cleaning car-
tridge (see Section 4.6.5).
Application software-
generated initialize
command fails with
parity error.
Tape calibration failed.
Use CleaningTape III head cleaning car-
tridge, or else try a different data cartridge.
Green Operate Handle
indicator stays lit and
tape does not move;
Yellow Tape in Use in-
dicator is lit but does
not blink.
Cartridge loading error.
Dismount the cartridge and inspect it for a
mispositioned leader (see Section 5.4.1 in
this chapter). If the drive leader is not in the
correct location, call your reseller or Digital
services.
Inspect the drive for a damaged, misplaced,
or unhooked leader (see Section 5.4.2 in
this chapter). If the drive leader is not in the
correct location, call your reseller or Digital
services.
All right-side or left-side
indicators are blinking.
Drive failed self-test or
detected a hard error
during operation.
Try to clear the error by pressing the Un-
load button, or turn power off and then
back on again. If the error does not clear
(the tape does not rewind and unload, and
the lights blink), you have a hardware fail-
ure; call your reseller or Digital services.
5.3
Cleaning the Heads
This section describes how to clean the heads of the tape drive. The heads are the compo-
nents that physically read and write data to and from the cassette tape (media). We recom-
mend that you perform the head-cleaning procedure approximately every two weeks, or after
50 hours of drive usage. Under normal conditions, it should not be necessary to exceed this
cleaning schedule. If a particular cassette causes problems, try another data cassette.
CAUTION
Never attempt to clean the heads in a manner other than
described in the following procedure. Doing so will void the product
warranty.
To clean the heads, use the CleaningTape III head-cleaning cartridge, as follows:
1. Apply power to the tape drive and wait for the internal audio transducer to beep and the
green O
PERATE
H
ANDLE
indicator to light..
2. Pull open the cartridge insert/release handle and insert the yellow CleaningTape III head-
cleaning cassette (Part No. TK85HC) into the drive for its full length, then close the
handle (refer to Figure 4–3).
