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What are our Services under this Guarantee?
If an object of guarantee shows a damage or defects in material and / or
workmanship, we will replace this object by a new one (delivery of a replacement
object) at our own discretion or repair the object of guarantee by ourselves or have
it repaired by a STEVENS dealer of our choice. A delivery of a replacement object
may deviate from the original bicycle in terms of model, dimensions and colour.
The same applies in case of the repair with regard to the components used. In
the case of a guarantee, we bear the material costs. The costs for shipping and
assembly shall be borne by the customer himself and settled directly with the
STEVENS dealer. If we carry out the repair by order of the STEVENS dealer, we
will invoice the repair costs to the STEVENS dealer and they will invoice them to
the customer.
Further Terms of Condition to be Considered
The STEVENS guarantee is not transferable and is only valid for the customer
who purchased the bicycle at first hand from a retailer (first buyer).
Guarantee claims can only be made, if the original sales receipt with sales date
and a copy of the completely filled-in bike card and handover report (see forms
in the user manual accompanying the bicycle) can be presented by the customer.
Claims under this guarantee shall only be valid, if the customer gives report of
the case of guarantee to a STEVENS dealer within a fortnight after it was detected,
giving the dealer the opportunity to make a failure analysis by handing over or
sending in the product. Both the costs and the risk of remittance are borne by the
customer unless otherwise agreed with the STEVENS dealer.
Danger:
Ask your STEVENS dealer to check your STEVENS bicycle after a fall. If you
are in doubt, replace at least handlebar and stem to be on the safe side.
Note:
If you use your STEVENS
bike for riding on
public roads, it has to be
equipped according to
the regulations of your
country. Pay particular
attention to your bike
being equipped with
the prescribed lighting
and reflectors. Not all
STEVENS bikes are
supplied together with
all necessary add-on
parts.
STEVENS “Crash Replacement” Program
Replacement of your STEVENS carbon frame by your STEVENS dealer at
favourable conditions in the event of damage
We support you with regard to the“value guarantee” of your STEVENS carbon
frame. This will help you make the decision for a high-value carbon bike or carbon
frame easier for you.
Did you fall? Did you have an accident? Your STEVENS carbon frame suf-
fered irreparable damage? Then the STEVENS “CRASH REPLACEMENT” program
becomes effective. In the “case of accident” our STEVENS dealers offer you a
comparable replacement frame for all STEVENS carbon frames at a special dis-
count of 50% of the SRP*.
Your rights defined under the product liability law, claims resulting from the
guarantee against the seller as well as claims arising from a possible guarantee
are not affected by this additional voluntary offer.
The conditions of the “CRASH REPLACEMENT” program in detail:
Conditions for the program:
• The offer is only valid within the first 2 years after the purchase of the bike and/
or frame made of carbon
• The offer is only valid for first buyers who bought the product from a STEVENS
dealer
• The offer does not apply in the event of negligent or intentional damage/
destruction of the frame
• Frames replaced under guarantee services or already replaced under this pro-
gram are excluded from a new replacement under this program.
The defective frame must be handed out free of charge to the STEVENS dealer
together with the proof of purchase and a copy of the completely filled-in bike
card and handover report (see forms in the user manual) as well as with a loss
report. The loss report must include the course of accident as well as information
on the place, time and reason of the accident. Following a positive pre-check as
to the question whether the preconditions for participating in this program are
fulfilled, the STEVENS dealer sends the defective frame and the above-mentioned
documents to STEVENS.
*suggested retail price
