CUSTOMER CARE
Stellar 24-Hour Hotline
In the event of a Stellar product operational problem or urgent application enquiry:
1. Complete a Product Service Report Form before calling the Hotline. A copy can be found at the
back of this manual.
2. Contact the Stellar Hotline on
+44 (0)1245 355398,
where your enquiry will be dealt with.
Return Procedure
In the event of a Stellar product requiring return to e2v technologies:
1. Have as many of the following details as possible to hand before contacting e2v technologies.
This will help us to respond promptly to your request.
•
Type number (found on the panel adjacent to the RF output).
•
Serial number (found on the panel adjacent to the RF output).
n damaged?
ting
lure. The form must be returned
4.
ing is in good condition, use it to return the product. If the original packaging
ologies can supply suitable replacement packaging for a small charge.
5.
ackaging with the following information:
Type number
•
Serial number
•
Return address.
For further details, refer to the e2v technologies Standard Conditions of Warranty, a copy of
which can be found at the back of this manual.
•
Has the product bee
•
Description of any operational fault or problem.
•
Return address.
2. The Customer Service Team will issue you a Reference Number for the return.
t the back of this manual), no
3. Complete a Product Service Report Form (a copy can be found a
in particular any unusual occurrences before or at the time of fai
with the product.
If the original packag
is damaged, e2v techn
Clearly mark the outer p
•
Reference number.
•
© e2v technologies (uk) limited 2010
DAS768892AA
Version
1,
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