Rechargeable BTE Troubleshooting Guide
SYMPTOM
POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Blocked earmold/
tubing/earbud
Clean or replace earmold
and/or tubing as needed
Hearing change
Contact your hearing
professional
Debris buildup
Clean both microphone
and earmold with brush
Inconsistent
Performance
Restart required
Place in charger until
charging begins and then
remove–this will power
cycle your hearing aids
Blocked earmold/
tubing/earbud
Clean or replace
earmold as needed
Unclear,
Distorted
Performance
Restart required
Place in charger until
charging begins and then
remove–this will power
cycle your hearing aids
Blocked earmold/
tubing/earbud
Clean or replace
earmold as needed
Defective
hearing aids
Contact your hearing
professional
Dead
Hearing Aid
Charge required
Place in your charger until
the LEDs stop blinking
and become solid
Blocked
earmold/tubing
Clean or replace
earmold as needed
Crimped tubing
Contact your hearing
professional
Charger Troubleshooting Guide
SYMPTOM
POSSIBLE
CAUSES
SOLUTIONS
No LED
indicator
when hearing
aids are
inserted into
the charging
port
Dead battery
Connect the microUSB to
your charger and plug it
into the wall The on-board
battery LEDs will turn
on for a few seconds to
indicate connection to the
power source If they do
not, contact your hearing
professional
Incorrect
orientation
Reposition your hearing
aids in the port with the
earbud resting in charger
reservoir There is not a
right and left port, your
hearing aid will charge in
either port
Red blinking
LED by
charging port
Fault occurred
Remove the hearing aids
from the charging port,
wait until the LED turns off,
re-insert If the red blinking
LED persists, contact your
hearing professional
While
charging
cordless, no
LEDs are
illuminated
Power save
mode
To refresh LEDs, remove
a hearing aid from the
charging port for 3 seconds
and then re-insert it into
the charging port Both the
charging port LEDs and the
on-board battery LEDs will
illuminate for 10 seconds
Hearing Aid Care | 39
38 | Hearing Aid Care
