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35

E-DOC-CTC-20060209-0004 v1.0

Chapter 4

Troubleshooting

You can find a comprehensive LED overview in the SpeedTouch™ User’s Guide.

No VoIP LED

VoIP not correctly configured.
Reconfigure your SpeedTouch™. See

“2 Basic

Installation” on page 5

for more information.

If the Internet LED is not lit, the SpeedTouch™ is not
connected to the Internet. See the troubleshooting of
the Internet LED for more information.

LED status

Possible solutions

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Содержание 780 WL

Страница 1: ...SpeedTouch 7G Wireless Residential ADSL Gateway with Voice Installation and Setup Guide...

Страница 2: ......

Страница 3: ...SpeedTouch 7G Installation and Setup Guide...

Страница 4: ...lliance Wi Fi CERTIFIED Wi Fi ZONE Wi Fi Alli ance their respective logos and Wi Fi Protected Access are trademarks of the Wi Fi Alliance UPnP is a certification mark of the UPnP Implementers Corporat...

Страница 5: ...uided Installation 8 2 1 2 Manual Installation 17 2 2 The SpeedTouch Setup CD 19 2 3 SpeedTouch Connection Essentials 20 2 4 Connections Overview and Powering 21 2 4 1 Installing USB drivers 22 2 4 2...

Страница 6: ...Contents E DOC CTC 20060209 0004 v1 0 ii 4 4 SpeedTouch Setup CD Troubleshooting 38 4 5 Wireless Setup Troubleshooting 41 4 6 Easy Setup Troubleshooting 42 4 7 Reset to Factory Defaults 43...

Страница 7: ...es THOMSON continuously develops new solutions but is also committed to improve its existing products For suggestions regarding this document please contact documentation speedtouch thomson net For mo...

Страница 8: ...About this Installation and Setup Guide 2 E DOC CTC 20060209 0004 v1 0...

Страница 9: ...e SpeedTouch s Product name Model number Serial number Power requirements DSL variants The SpeedTouch comes in two ADSL variants POTS The SpeedTouch 7G connects to an analogue Plain Old Telephone Serv...

Страница 10: ...SpeedTouch to your computer the wizard configures your SpeedTouch and if necessary your computer The Home Install Wizard was designed for Microsoft Windows operating systems and Mac OS X in the latte...

Страница 11: ...ected USB hub For wireless networking you will need a wireless 802 11 b g compatible client adapter for each computer you intend to connect wirelessly Wireless client adapters You can use one of the f...

Страница 12: ...tion A user account at your VoIP Service Provider The server settings of your VoIP Service You will be prompted for this information at a given step in the installation procedure If this is not the ca...

Страница 13: ...um 2000 or XP the Home Install Wizard as described in 2 1 1 Guided Installation on page 8 Mac OS X provided you use a wired connection to your SpeedTouch Any operating system provided you have IP conn...

Страница 14: ...omputer s to your SpeedTouch Prepare the SpeedTouch to connect to the Internet Connecting the cables wait Do not plug in any cables until you are prompted to do so by the SpeedTouch Quick Install Wiza...

Страница 15: ...dTouch from the list of supported devices and click Next The SpeedTouch Safety Instructions and Regulatory Notices are displayed If you ran the CD on this computer before the Quick Install Wizard is n...

Страница 16: ...steps in the Quick Install Wizard will Make all information readily available to let the Home Install Wizard configure your SpeedTouch to connect to the Internet See Internet connection details on pa...

Страница 17: ...lcome page click Next to continue The Software License Agreement window appears 2 You must accept before continuing Click Yes to accept The SpeedTouch Home Install Wizard checks your system and invite...

Страница 18: ...rking plug a wireless card or adapter into your computer 4 Once the hardware is installed and connected to the SpeedTouch the procedure continues with configuring your Internet connection Proceed with...

Страница 19: ...ional configurations Proceed with Configuring the SpeedTouch and your computer on page 14 The factory default user is Administrator and its password is blank It is advisable to specify another user na...

Страница 20: ...enever requested 2 To protect the wireless connections to your SpeedTouch move the slide control to the desired security mode The following security modes to secure traffic between the SpeedTouch and...

Страница 21: ...access Each time a user wants to access a SpeedTouch management interface the user will be prompted to provide this user name and password before access is granted Click Next to continue 4 The procedu...

Страница 22: ...t Connection on page 36 The SpeedTouch CD Menu is displayed See 2 2 The SpeedTouch Setup CD on page 19 for more information You are redirected to the embedded SpeedTouch pages automatically unless you...

Страница 23: ...y server For more information see Disable proxy server on page 42 HTTP intercept Proceed as follows 1 Open a Web browser Browse to an arbitrary Web site for instance http www speedtouch com As long as...

Страница 24: ...iate VPI VCI and if required the Connection Type PPPoE or PPPoA provided by your ISP and then click Next 4 For a Routed service fill in the Internet Account settings PPP user name and password provide...

Страница 25: ...tallation to start the SpeedTouch Quick Install Wizard and SpeedTouch Home Install Wizard SpeedTouch Maintenance to Reconfigure your SpeedTouch via the Home Install Wizard Check for SpeedTouch softwar...

Страница 26: ...Wizard and Home Install Wizard will guide you through the process of making all the required connections to your SpeedTouch If you want to make the required connections yourself see 2 4 Connections Ov...

Страница 27: ...I user name and password Depending on your phone VoIP contract you can still make calls over the regular telephone line Powering the SpeedTouch Plug the coaxial jack of the electric power supply adapt...

Страница 28: ...the USB port you will be prompted for a USB driver as soon as you plug the USB cable into the computer You will find the required USB driver software on the Setup CD The installation is Plug and Play...

Страница 29: ...g that installation requires almost no effort Proceed as follows 1 Insert the blue USB cable into the SpeedTouch USB port marked with the USB logo 2 Plug the other end of the USB cable into one of the...

Страница 30: ...s client adapter The hardware is being installed 2 Enter your SpeedTouch s serial number and click Next A progress window appears showing the setup of the wireless connection to your SpeedTouch 3 Cont...

Страница 31: ...T phone to the SpeedTouch base station 1 Start the registration on the DECT phone 2 Put the SpeedTouch base station in registration mode Start the registration on the DECT phone If you are using a Spe...

Страница 32: ...on on the SpeedTouch back panel 2 The DECT phone prompts you that the registration was succesfull VoIP configuration You are now able to make phone calls over the traditional PSTN phone network if ena...

Страница 33: ...CL is open and empty New stations are automatically allowed to access the SpeedTouch It is recommended to change these SpeedTouch wireless access point settings either automatically via the SpeedTouch...

Страница 34: ...configured to allow new stations via registration unknown computers will have to register before they can connect For the ACL you have the following options Allowed automatically All new stations can...

Страница 35: ...count you have access to the other pages Tasks Among others you can View the SpeedTouch s current settings and status Configure the SpeedTouch to connect to your Service Provider with the settings pro...

Страница 36: ...n overview of the main pages Toolbox Firewall Home Network SpeedTouch Broadband Connection Information Configuration Event Logs DSL Connection Internet Services Remote Assistance Parental Control Intr...

Страница 37: ...ur SpeedTouch is unreachable due to misconfiguration you might consider a hardware reset to factory defaults as described in 4 7 Reset to Factory Defaults on page 43 If the suggestions in this chapter...

Страница 38: ...ed cables Test the telephone line To eliminate the possibility of a fault with the telephone line itself check for a dialling tone by using a telephone connected to the telephone master socket If you...

Страница 39: ...not it is very likely that your regular telephone service is not working properly Make sure you have the correct SpeedTouch variant ISDN or POTS according the DSL phone service provided to your premi...

Страница 40: ...Interfaces 3 Click WLAN 4 Click Configure 5 Select Interface Enabled OR 1 Press and hold the Association Registration button until the WLAN LED is lit green amber or red 2 The WLAN LED is toggling bet...

Страница 41: ...ch User s Guide No VoIP LED VoIP not correctly configured Reconfigure your SpeedTouch See 2 Basic Installation on page 5 for more information If the Internet LED is not lit the SpeedTouch is not conne...

Страница 42: ...k list click Check connectivity to the Internet 4 In the Internet Service to Check box select the Internet service you want to check 5 Click Check Connectivity If the test is successful you will see a...

Страница 43: ...f username ISP Your connection is disconnected Could not bring up link No IP No IP address or no DNS server has been configured During IP address negotiation there was an IPCP error or a DHCP error No...

Страница 44: ...click Menu The wizard does not detect a connection If the Home Install Wizard does not detect a connection to your SpeedTouch an error window appears If this is the case check whether The SpeedTouch...

Страница 45: ...after running the SpeedTouch Home Install Wizard this means that the SpeedTouch is not responding or not accessible anymore There are two possibilities This might be due to the reconfiguration of the...

Страница 46: ...the following message will appear in the Information Bar 2 Click the Information Bar with the warning 3 Select Allow Blocked Content A security warning is displayed 4 Click Yes You can now view or pr...

Страница 47: ...the SpeedTouch Wireless Client Manager Every time you reconnect to a WLAN the SpeedTouch Wireless Client Manager start forcing the WZC to go down Proceed as follows to remove the SpeedTouch Wireless C...

Страница 48: ...as follows to disable a proxy server in Internet Explorer 1 In the Internet Explorer menu choose Tools Internet Options 2 Click the Connections tab 3 Click the LAN settings button 4 Clear the Use pro...

Страница 49: ...gs deletes the configuration profile settings Therefore after the reset a reconfiguration of your SpeedTouch will be needed Reset to default configuration Proceed as follows 1 Press the button on the...

Страница 50: ...44 E DOC CTC 20060209 0004 v1 0 Chapter 4 Troubleshooting...

Страница 51: ......

Страница 52: ...Need more help Additional help is available online at www speedtouch com THOMSON 2006 All rights reserved E DOC CTC 20060209 0004 v1 0...

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