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E-DOC-CTC-20060209-0004 v1.0
Chapter 4
Troubleshooting
In Mac OS X:
1
Go to
Dock > System Preferences
.
2
Click
Network
.
3
Click the
TCP/IP
tab.
Your IP address is displayed.
No dedicated firewall device or router is placed between your computer and
the SpeedTouch™.
No personal network security software (for example firewall software) is
running on your computer.
Your computer is correctly connected to the SpeedTouch™, or the WLAN
client is correctly associated with the SpeedTouch™.
1
In the Windows XP notification area, click the Wireless Network
Connection icon
or the SpeedTouch™ Client Manager icon
.
2
Check whether the displayed network has your SpeedTouch™ network
name (SSID).
To repeat the search for your SpeedTouch™, click
Back
or restart the wizard. As
soon as the wizard finds your SpeedTouch™, you can continue with
“ Configuring
the SpeedTouch™ (and your computer)” on page 14
.
The SpeedTouch™ is
not responding
If the completion window does not appear after running the SpeedTouch™ Home
Install Wizard, this means that the SpeedTouch™ is not responding or not
accessible anymore.
There are two possibilities:
This might be due to the reconfiguration of the SpeedTouch™’s IP settings or
wireless access point settings. In this case, the last window of the Home Install
Wizard will not be shown. Your SpeedTouch™ is correctly set up though and
you will be able to surf the Internet.
If you did not reconfigure the SpeedTouch™’s IP settings or wireless access
point settings, restart the Home Install Wizard.
If the problem persists, refer to the Service Provider’s instructions for more
information.
I cannot view the
SpeedTouch™
documentation
To be able to view the SpeedTouch™ documentation pages on the Setup CD,
JavaScript must be enabled in your Web browser. For more information, refer to the
Help
of your Web browser.
To allow active content on a Microsoft Windows XP system, see
“ I get a warning
about active content in Internet Explorer” on page 40
.
If you are not connected, this icon will have a red cross:
If the setup fails over a wireless connection, try to set up your
SpeedTouch™ using a wired connection.
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