Chapter 4
Internet Connection Troubleshooting
27
E-DOC-CTC-20051017-0035 v1.0
4.2 LED Diagnostics
Checking the LEDs
After establishing a connection with the Internet, at least the following LEDs should
solidly light green: Power, DSL, Internet.
LED status
Possible solutions
No LEDs are lit
The SpeedTouch™ is not turned on, or turned off.
Make sure the SpeedTouch™ is plugged into an
electrical outlet.
Make sure you are using the correct power supply for
your SpeedTouch™. The SpeedTouch™ electrical
power requirements are indicated on the label on the
bottom of your SpeedTouch™.
Make sure the SpeedTouch™ is turned on.
Unplug the SpeedTouch™, restart your computer and
then plug the SpeedTouch™ back in.
Power LED is lit
red or flashing
amber
The SpeedTouch™ is malfunctioning or not able to start
up.
Fully unplug the SpeedTouch™ from your computer
and disconnect it from its power supply. Wait five
seconds, connect the SpeedTouch™ again and turn it
back on.
Run the SpeedTouch™ Upgrade Wizard on the CD
Menu to restore the system software.
DSL LED is
flashing green or
no DSL LED
Your DSL service is unable to synchronise.
Make sure the SpeedTouch™ is plugged into the DSL-
enabled phone line.
Make sure micro-filters are correctly fitted (if not, it is
very likely that your regular telephone service is not
working properly).
Make sure you have the correct SpeedTouch™
variant (ISDN or POTS) according the DSL/phone
service provided to your premises.
If you have previously had a working connection, call
your ISP to check for service outages.
No Ethernet LED
No Ethernet connectivity:
Make sure the Ethernet cable(s) are firmly connected
to the 10/100Base-T port.
Make sure you are using the correct cable type for
your Ethernet equipment.
Make sure the Ethernet NIC driver is correctly installed
and enabled on your computer. Power safe options for
the Ethernet NIC should preferably be disabled.
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