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26
P09564 R4 CO# 2340
TROUBLE SHOOTING GUIDE
Problem
Possible Cause
Solution
System will not power
up.
Note:
Always plug power
supply into properly
grounded receptacle.
The system is not plugged in.
Plug power cord into wall receptacle.
There is no power at outlet.
Restore power.
Power cord is damaged.
Call for service.
Blown fuse.
Call for service.
Patient not
turning/alternating
properly.
System is not turned ON.
Plug power cord into wall receptacle.
Patient not centered on mattress.
Reposition the patient.
Patient has severe contractures.
Turning can be difficult to observe in
patients with severe contractures.
Observe someone without contractures
lying on the bed for 30 minutes (2 cycles)
to confirm turning is functioning
properly.
Head of bed is elevated or knees are
gatched.
The degree of patient turn achieved is
reduced with elevation of the head of the
bed or gatching of the knees. Adjust each
as necessary to meet patient needs while
maximizing turn angle.
Patient exceeds weight limit.
Call Span-America for assistance with
product selection.
Mattress not inflating or
patient reports a sinking
feeling.
Control Unit is not turned on.
Turn control unit on.
Airlines not connected.
Ensure secure connection of airlines at
control unit and mattress.
Airlines or quick disconnect connectors
are damaged.
Call for replacement.
Head of bed elevated.
Lower head of bed and allow air to
equalize. Return head of bed to elevated
position that is comfortable for patient.
Defective controller (mattress fills
without patient, sinks with patient
weight).
Call for service.
Low pressure indicator
illuminated.
Airlines not connected.
Disconnect and reconnect airlines to
verify they have all locked into place.
Airlines or quick disconnect connectors
are damaged.
Call for replacement.
Leaking inflation system.
Call for replacement. To replace, turn
mattress upside down and unzip cover.
Remove inflation system, install new
system, zip cover and restore mattress to
upright position.
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