Frequently asked questions
Why can't other Bluetooth devices discover my computer?
Make sure both devices have the Bluetooth feature enabled.
Your computer and the device may be too far apart. Wireless Bluetooth technology works best when the devices
are within 32 feet (10 meters) of each other.
The discovery option on your computer may be disabled. To ensure the discovery option is available, follow these
steps:
1.
From the
Start
menu, click
Control Panel
.
2.
Click
Printers and Other Hardware
, and then click
Wireless Link
.
The
Wireless Link
window appears.
3.
On the
Bluetooth
tab, click
Options
.
The
Bluetooth Options
window appears.
4.
In the
Discovery
box, click to select the
Allow Bluetooth devices to find this computer
check box. Click
OK
.
Your security settings may not permit a response to device discovery. To ensure your computer sends a response,
follow these steps:
1.
From the
BlueSpace NE
window, click
Setting
, and then click
BlueSpace NE
settings
.
2.
Click to open the
Security
tab.
3.
If it is not already selected, click to select the
Respond to Device Discovery
check box.
Why can't other Bluetooth devices connect to my computer?
Make sure the other device is authenticated. For more information, see
Authenticating devices.
Your computer may not allow connections from other devices. To enable Bluetooth device connections, follow these
steps:
1.
On the
BlueSpace NE
window, click
Setting
, and then click
BlueSpace NE
settings
.
2.
Click to open the
Security
tab.
3.
If it is not already selected, click to select the
Allow connection from other devices
check box.
4.
The incoming connections option on your computer may be disabled. To ensure the incoming connections
option is available, follow these steps:
1.
From the
Start
menu, click
Control Panel.
2.
Click
Printers and Other Hardware
, and then click
Wireless Link
.
The
Wireless Link
window appears.
3.
On the
Bluetooth
tab, click
Options
.
The
Bluetooth Options
window appears.
4.
In the
Allow Incoming Connections
box, click to select the
Allow incoming connections
check
box.
5.
Click
OK
.
How will I know when another Bluetooth device is requesting authentication?
A notification prompt appears on the Windows
®
taskbar. To verify the notification feature is enabled, follow these steps:
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