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Frequently asked questions
Why doesn't my modem work?
 Make sure the telephone cable is securely plugged into the Modem jack on the computer and the wall jack. See To
connect a telephone cable for more information.

Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone.

Make sure the telephone number the program is dialing is correct.

Make sure the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are
compatible.)
Why is my modem connection slow?
Your computer is equipped with a V.90 compatible modem. Many factors may influence modem connection speed, including
telephone line noise or compatibility with telephone equipment, such as fax machines or other modems. If you think your
modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider (ISP), follow
these steps:
 Ask your telephone company to verify your telephone line is free of any line noise.

If your problem is fax-related, make sure there are no problems with the fax machine you are calling and that it is
compatible with fax modems.
 If you are having a problem connecting with your ISP, make sure the ISP is not experiencing technical problems.
 If you have a second telephone line, try connecting the modem to that line.
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