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Troubleshooting

Before requesting service, check the following as a guide to troubleshooting the problem. If the problem persists,
consult your Sony dealer.

Symptom

Cause

Solution

The unit does not turn on.

The AC adapter is not firmly connected to the
power connector.

Insert the power cord firmly as far as it will go.

The power cord is not firmly connected to the
AC adapter or the power outlet.

Insert the power cord firmly as far as it will go.

There is no picture on
monitor or external device
connected to the HDMI
output.

The HDMI cable is not connected correctly.

Check the input, external device, and their
connection.

The HDMI output video format is not set
correctly.

Check the output video format of the unit and the
input video format of the external device.

The camera or other device connected to the
HDMI input may not be turned on.

Check the power source of the camera or other
connected device.

The output video format of the camera or other
device connected to the HDMI input is not set
correctly.

Check the output video format of the camera or
other device.

An application will not run. The option function required for the

application is not enabled.

Purchase and install a license or activate a pre-
installed license to enable the option function.

Cannot install a license.

The correct license file for the target device is
not installed.

The Unique Device ID used when the license file
was issued may not have been specified correctly.
Check the Unique Device ID on the [License]
screen.

Cannot connect to the
network.

–

Check that the network cables are connected
correctly to the unit, router, and computer.

–

Enable DHCP on your router.

–

A network cable may be damaged. Replace
damaged cables.

SRG-300SE/301SE/201SE
is connected but the model
name of the camera is not
displayed.

The VISCA interface setting on the
SRG-300SE/301SE/201SE is not set to [IP].

Access the SRG-300SE/301SE/201SE from a web
browser, and set [VISCA Interface] on the
[Network] tab to [IP].

The problem persists after
trying all solutions.

–

Disconnect the power cord plug from the AC
outlet, then reinsert it into the AC outlet after
waiting a while.

Содержание REA-C1000

Страница 1: ...Analytics Appliance Operating Instructions Software Version 4 00 Before operating the unit please read this manual thoroughly and retain it for future reference REA C1000 2018 Sony Corporation 5 000 618 13 1 ...

Страница 2: ...e tab 26 Initialize tab 26 Update tab 27 EULA tab 27 Software tab 27 Application Setup and Operation Configuring an Application 28 Common application setup operation 28 Running an application 28 Handwriting Extraction Application 29 Preparation before setup 29 Configuring the Handwriting Extraction application 30 Running the Handwriting Extraction application 33 PTZ Auto Tracking Application 35 Pr...

Страница 3: ...3 About Use of GNU GPL LGPL Software 55 Specifications 55 External dimensions 56 ...

Страница 4: ...REGARD TO THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL THE SOFTWARE OR SUCH OTHER INFORMATION IN NO EVENT SHALL SONY CORPORATION BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES WHETHER BASED ON TORT CONTRACT OR OTHERWISE ARISING O...

Страница 5: ...osing of the unit Features The REA C1000 is a device that analyzes video that is input from a camera computer or other device and automatically generates video content in real time that previously would have required significant time and human resources and been expensive to create REA C1000 configuration and application operation can be controlled intuitively using a simple screen displayed in a ...

Страница 6: ...en Press and hold the POWER button for 3 seconds while the LED is flashing to restart the unit and restore all settings including network settings to their factory default settings Lights in green when the unit is operating normally Lights in red when not connected to the network Flashes in red when an error such as an over temperature alarm occurs in the unit F POWER button LED Power is supplied ...

Страница 7: ...not supplied The diagram below shows a typical system configuration We recommend that you build a 1000BASE T network if using the streaming function Using single HDMI input and output Tip Camera Monitor Router Computer for setup HDMI cable LAN cable category 5e or higher shielded twisted pair REA C1000 ...

Страница 8: ...wo HDMI inputs and outputs allows simultaneous use of the PTZ Auto Tracking and Handwriting Extraction functions REA C1000 Camera HDMI cable LAN cable category 5e or higher shielded twisted pair Router Computer for setup Camera Monitor Monitor ...

Страница 9: ...reaming using RTMP protocol REA C1000 Camera HDMI cable LAN cable category 5e or higher shielded twisted pair Router Computer for setup Camera image Monitor optional Streaming service WAN Content for compositing ...

Страница 10: ...t is in direct contact with exposed skin for extended periods The temperature rise may occur quickly in high temperature environments Mounting using mounting screws Attach the unit using the four mounting holes for M3 screws on the bottom panel Use M3 screws that meet the following criteria Attach the unit with the screws against a flat surface without ridges or undulations and tighten securely 4 ...

Страница 11: ... the unit is obtained automatically using DHCP but you can change it using RM IP Setup Tool if required For details about setting the IP address refer to the RM IP Setup Tool guide Download RM IP Setup Tool and the RM IP Setup Tool guide separately from the following website www sony net CameraSystem 2 Check the IP address of the unit You can check the IP address using RM IP Setup Tool For details...

Страница 12: ... items EULA Displays the EULA End User License Agreement Language Specify the display language of the screen For details about configuration see System page 25 Administrator Set User Name and Password for the administrator For details about configuration see Security page 18 Network Configure the network settings for connection between the unit and a computer For details about configuration see Ne...

Страница 13: ...enses on the unit without having to purchase and install any licenses For details about activation see Licenses page 24 Activating pre installed licenses enables you to trial test option functions for a limited time only However if a period license is installed for the same function as a trial license which has not been activated that trial license becomes disabled For details about purchasing lic...

Страница 14: ...1 connector or HDMI IN 2 connector HDMI IN 1 HDMI IN 2 Select the connector to which the camera or device whose video you want to preview is connected Preview image When a camera or other video device connected to the HDMI IN 1 connector or HDMI IN 2 connector is operating normally a preview of the image from the camera or device is displayed Nickname Enter a nickname for the connected camera or d...

Страница 15: ...video image that is compatible with the connected output device 3840 2160 29 97P Output at 3840 2160 29 97P Available only when the system frequency is 59 94 Hz 3840 2160 25P Output at 3840 2160 25P Available only when the system frequency is 50 Hz 1920 1080 59 94P Output at 1920 1080 59 94P Available only when the system frequency is 59 94 Hz 1920 1080 50P Output at 1920 1080 50P Available only w...

Страница 16: ... audio data HDMI IN or MIC IN that is output on HDMI OUT 1 and HDMI OUT 2 HDMI IN Use the audio data that is input on the HDMI IN connector MIC IN Use the audio data that is input on the MIC IN connector Mic Input Setting Set the audio data that is input from the microphone connected to the MIC IN connector Delay Set the audio delay so that the audio data input from the microphone is synced with t...

Страница 17: ...lays the current IPv6 link local IP address Prefix Length Displays the current prefix length IPv6 Default Gateway Displays the current IPv6 default gateway If you select Obtain IPv6 address automatically check with the network administrator whether IPv6 assignment is supported Operation in a multi prefix environment is not supported and communication may not operate correctly To specify a fixed IP...

Страница 18: ...eneral user without administrator access select User The following characters are valid in user names and passwords Include at least one upper case letter one lower case letter and one number in passwords Alphanumeric characters Symbols _ A user name and new password must be configured when adding a user To change the user information all items must be specified again When deleting a user leave al...

Страница 19: ... can be established before configuration by performing the following steps 1 Set the SSL function to Enable Allow HTTP connection for some clients Always select Enable Allow HTTP connection for some clients If it is not selected and the SSL connection fails you will not be able to access the unit 2 Click the OK button to close the web browser 3 Display the web browser using an SSL connection 4 Aft...

Страница 20: ...ificate is selected but the private key password included in the certificate is not specified correctly Use an external certificate is selected but the private key included in the certificate is not encrypted Or the private key password is specified but is not encrypted Use an external certificate is selected but the required private key is not included in the certificate Use a self signed certifi...

Страница 21: ... unit is susceptible to the possibility that streaming data can be accessed by a third party during streaming To ensure the confidentiality of the streamed data it is recommended that you connect the unit and streaming data receiver within a closed network or consult an organization with specialized knowledge Streaming tab The unit supports streaming using the RTMP RTMPS protocol and RTSP protocol...

Страница 22: ...umber and audio port number RTSP Video Port Number 1 RTSP Video Port Number 2 Specify the H 264 video data communication port number for RTSP unicast streaming Specify an even number in the range 1024 to 65534 The default settings are 51000 and 53000 The odd numbered ports obtained by incrementing the ports specified here are used for data communication and control of the video In addition when th...

Страница 23: ... fps I picture Interval 1 I picture Interval 2 Set the I picture insertion interval in seconds Bit Rate Compression Mode 1 Bit Rate Compression Mode 2 Set to CBR fixed in the current software version and cannot be modified Bit Rate 1 Bit Rate 2 You can set the bit rate for each video streaming line High quality video streaming is supported by setting the bit rate to a high value Audio Bit Rate 1 A...

Страница 24: ... option function and check Unique Device ID on the License tab of the setup screen 2 Access Upgrade and License Management Suite from a web browser on the computer URL https ulms sony net 2 1 Follow the instructions displayed on the screen to register a license purchase code and enter the Unique Device ID obtained in step 1 2 2 Download the issued license file installation key RQ_LIC DAT 3 Perform...

Страница 25: ...Serial Number Displays the serial number of the unit Software Version Displays the software version of the unit Language Specify the display language of the screen You can select Japanese English or Chinese Link to Operating Instructions Click the link to display the Operating Instructions this document To download the service log You can download device information as a service log used for servi...

Страница 26: ... time for daylight savings time summer time in the selected time zone Initialize tab Restart Click the Restart button when you want to restart the unit Click the OK button in the displayed confirmation dialog to restart the unit Standby Click the Standby button to switch the unit to standby state In standby state the input and output of video and audio stops When the Standby button is clicked a sc...

Страница 27: ...To update the software Click the Browse button select the firmware update file and click the Run button The unit restarts automatically and the update is executed EULA tab Displays the EULA End User License Agreement Software tab Displays the software licenses used by the unit ...

Страница 28: ...elected for both Camera 1 and Camera 2 both applications can be run simultaneously However the applications that can be run simultaneously are restricted to the following PTZ Auto Tracking Handwriting Extraction The camera or other video device connected to HDMI IN 1 in Input Output page 14 becomes the input video source of the application specified for Camera 1 Similarly the camera or other video...

Страница 29: ...action application Activate the corresponding pre installed license or purchase and install a license Preparation before setup Adjust the focus of the camera manually so that the whole view of the blackboard or whiteboard to extract is in focus Adjust the white balance and exposure manually according to the usage environment 1 Connect the camera and the device to which to output the extracted resu...

Страница 30: ...In the Handwriting Extraction application if the exposure and white balance function of the connected camera can be controlled by the unit then the unit may automatically adjust the exposure and white balance of the camera according to the shooting environment If you don t want to the unit to adjust the exposure and white balance click Advanced on the setup screen and place a check mark in Overrid...

Страница 31: ...olor is black Monochrome on White Background Text is output in black The background color is white Monochrome on Black Background Text is output in white The background color is black Overlap mode Select whether to superimpose an image of the person in the output over the writing when extracting the handwriting You can change the overlap mode using the Show Person checkbox When the checkbox is cle...

Страница 32: ...n range in the center This setting is enabled when the overlap mode is set to Show Person 8 Set the extraction field of view Select the output display result When used together with PTZ Auto Tracking only Full View can be selected Full View Output the entire extraction range Cropped View Can be selected when No of Boards Vertical is set to 1 Divide the extraction range by the value of No of Boards...

Страница 33: ...y of staying in the center of the angle of view such as when the blackboard or whiteboard is horizontally long but only the center part is used Variable View Can be selected when No of Boards Vertical is set to 2 This mainly outputs a wide angle view image but also zooms and crops the position where the person is located every few minutes The following shows a display example with wide field of vi...

Страница 34: ...s transparency page 31 on the Handwriting Extraction application setup screen Refresh background Performs the extraction process immediately Application operating status Displays the application operating status Handwriting Detected The contents on the drawing board are being extracted Trying to Detect Handwriting Extraction cannot be achieved successfully at the current time Reset the extraction ...

Страница 35: ...Connect using a network connection as shown in System Configuration page 7 When running the PTZ Auto Tracking application standalone Select PTZ Auto Tracking for Camera 1 from Applications Do not select the application for Camera 2 The camera and video output device connection is shown below When running together with the Handwriting Extraction application When PTZ Auto Tracking is selected for Ca...

Страница 36: ...ayed on the screen When PTZ Auto Tracking is selected for Camera 1 from Applications the image from the camera connected to the HDMI IN 1 connector is displayed When selected for Camera 2 the image from the camera connected to the HDMI IN 2 connector is displayed If the camera image is not displayed there may be a problem with the camera connection or settings Check the connection and settings aga...

Страница 37: ... Offset when entering values The horizontal offset distance is 0 when the remote camera forward direction 0 pan angle direction is parallel to the perpendicular line from the blackboard or screen directly opposite When the tracking mode is set to Free Object Pan Tracking the unit automatically controls the zoom position of the remote camera and determines the field of view in the zoom direction 6 ...

Страница 38: ...king Tracking start time Automatic tracking starts when a person has been captured continuously for a duration exceeding the time set in Tracking Start Time Tracking tally lamp Enabled when a camera equipped with a tally lamp is connected Insert a check mark to turn on the tally lamp of the tracking camera For details about cameras that support this function see Supported Cameras and Available Cam...

Страница 39: ...t Time It is recommended that you set the camera view for the recovery position to a slightly wider view than the home position but re detection and tracking may not start correctly depending on the configured position Tracking lost wait time Set the wait time from when the person being tracked is no longer visible until tracking is deemed to be lost This can be configured when the tracking mode i...

Страница 40: ... detected at the home position A face frame is attached to the person Tap on Target Face In this state you can select the face frame of a person to be tracked manually Select a face frame Tracking Person was detected and is being tracked Target Lost Person being tracked is no longer visible and tracking has been lost If the tracking mode is set to Free Object Pan Tracking the camera moves to the r...

Страница 41: ...Output 1 on the Codec tab page 23 2 Turn on the camera and peripheral devices Position and configure the camera connected to the HDMI IN 1 connector beforehand so that the image captures the area to detect when a person stands or sits It is recommended that the focus white balance and exposure of the camera connected to the HDMI IN 1 connector be set to Auto beforehand A camera that supports 4K 38...

Страница 42: ...this application to automatically trigger the zoom function when a person stands up and to cancel the zoom when a person sits down 1 Select Close up by Gesture for Camera 1 from Applications 2 Click the Run button on the screen The run screen appears When zoom is active the normal image is shown on the right and the close up image is shown on the left The close up operation may not function correc...

Страница 43: ...tween the stored image and the current image from the camera for compositing Accordingly the less the shooting environment changes the more accurate the compositing can be achieved Refrain from adjusting the lighting according to the movement of the person or using a projector in the vicinity of the person Lighting from the front If a shadow is created on the wall due to strong lighting from the f...

Страница 44: ...tten The uploaded file is deleted if the unit is reset to the factory defaults The aspect ratio of the image is not restricted The image data is magnified to shrunk to fit the picture size of the HDMI output 4 To display the image that is input on the HDMI IN 2 connector in P in P mode place a check mark in Include Presentation Input 2 5 Move the blue circles to change the size of the P in P displ...

Страница 45: ...e file to be registered as the foreground image on the displayed screen An image file in the following format can be registered File format PNG File size 50 MB or smaller Picture size H V pixels 3840 2160 max 30 30 min Scaling in the range 16 times to 1 16 times the original image is supported The foreground image is saved in the unit To delete it restore the factory settings page 26 15 When finis...

Страница 46: ...tracks faces registered or temporarily registered in the face database A license is not required to use the Fixed Area Cropping function but a Focus Area Cropping license is required to use the Focus Area Cropping function Preparation before setup 1 Connect a camera to the HDMI IN 1 connector and connect video output devices to the HDMI OUT 1 and HDMI OUT 2 connectors The video input on the HDMI I...

Страница 47: ...e face database page 49 Area 2 Select the crop processing mode for area 2 Fixed Area Cropping or Focus Area Cropping Only Fixed Area Cropping can be selected when a check mark is placed in Follow Faces A Focus Area Cropping license is required to use the Focus Area Cropping function 4 When finished click the Next button 5 Configure the Area 1 and Area 2 settings If the crop functions selected in A...

Страница 48: ...ing Start Time sec Delay Time Set the wait time from when the person being tracked is no longer visible until tracking is deemed to be lost Tracking tally lamp Enabled when a camera equipped with a tally lamp is connected Insert a check mark to turn on the tally lamp of the tracking camera For details about cameras that support this function see Supported Cameras and Available Camera Functions pag...

Страница 49: ... Face In this state you can select the face frame of a person to be tracked manually Select a face frame Tracking Person was detected and is being tracked Target Lost Person being tracked is no longer visible and tracking has been lost To start tracking manually If using the face identification tracking function Select One Time and click the frame of a detected face while the application is in Tap...

Страница 50: ...open the edit screen for the face database Editing the face database On the edit screen you can change the name change the priority and delete face data Registered faces are displayed in thumbnail view The face data displayed for each person comprises a face picture trash icon name and priority number Face picture Picture of the face of the registered person Trash icon Click the trash icon turning...

Страница 51: ...e been input on HDMI IN Check that the input signal is not protected using HDCP License Will Expire The license will expire soon Please renew the license The license for the currently active option function will expire soon To continue using the option function purchase and activate a license The license for operating the application is invalid Please validate the license An option function licens...

Страница 52: ...tion and certificate in the streaming settings Could not connect to the RTMP streaming upload destination Check the server URL stream key and certificate Streaming to the following URL was disconnected due to an error The connection to the RTMP streaming upload destination was disconnected Check the network connection with the upload destination One of the two applications cannot be executed becau...

Страница 53: ...vice connected to the HDMI input is not set correctly Check the output video format of the camera or other device An application will not run The option function required for the application is not enabled Purchase and install a license or activate a pre installed license to enable the option function Cannot install a license The correct license file for the target device is not installed The Uniq...

Страница 54: ...configured not to turn on the tally lamp will not turn on when the camera receives a tally on command from the unit To use the tally lamp on function during tracking configure the tally mode settings so that the tally lamp turns on Model name Pan tilt zoom Exposure white balance Tally lamp BRC X1000 a a a BRC H800 a a a BRC H780 a a a BRC X400 a a a BRC X401 a a a SRG X400 a a SRG 201M2 a a SRG X4...

Страница 55: ...0 25p 1920 1080 50p HDMI IN 2 connector 1920 1080 59 94p 1920 1080 50p Video output signal HDMI OUT 1 connector 3840 2160 29 97p 1920 1080 59 94p 3840 2160 25p 1920 1080 50p HDMI OUT 2 connector 1920 1080 59 94p 1920 1080 50p Audio input signal HDMI IN 1 connector HDMI IN 2 connector LCPM 16 bit 2ch stereo 48 kHz 44 1 kHz 32 kHz MIC IN connector Audio conversion to LPCM 16 bit 2ch stereo 48 kHz Au...

Страница 56: ...0 C 41 F to 104 F Storage temperature 20 C to 55 C 4 F to 131 F External dimensions See External dimensions page 56 Mass Approx 860 g 1 lb 14 oz Design and specifications are subject to change without notice External dimensions 1 Mounting screw holes M3 Unit mm inches 141 5 5 8 110 4 3 8 15 5 5 8 1 1 1 1 50 2 18 23 32 97 3 7 8 91 3 5 8 ...

Страница 57: ...Sony Corporation ...

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