Frequently asked questions
What do I do if the computer doesn't recognize the mouse?
Make sure the mouse is securely plugged into the port. See
Connecting a mouse or keyboard
for more information.
Restart the computer with the mouse connected to the computer.
What do I do if the pointer doesn't move when I use the mouse?
Make sure another mouse is not installed.
If you are playing a disc, press the
Ctrl
+
Alt
+
Delete
keys simultaneously to stop playback and restart the computer.
If you still cannot use the pointer, restart the computer. You can restart the computer three different ways:
Press the
Windows
key
, and press
U
. When the
Turn Off Computer
window appears, press
R
.
Press the
Ctrl
+
Alt
+
Delete
keys simultaneously. When the
Windows Task Manager
window appears, press
the
Alt
key to highlight the menu bar, and press the
Right Arrow
key
to select
Shut Down
. Press
Enter
,
and then press
R
.
Press and hold the power button. When the computer turns off, press the power button again to restart the
computer.
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