Frequently asked questions
Why can't I print a document?
Make sure the printer is on, and the printer cable is securely connected to the ports on your printer and computer.
See
Connecting a printer
for more information.
Make sure the printer is compatible with the Microsoft
®
Windows
®
operating system installed on your computer.
You may need to install the printer driver software before you use the printer. See the guide that accompanied the
printer for more information.
If the printer is not functioning after the computer resumes from a power saving mode (Standby or Hibernate), then
restart the computer.
You may need to change the default printer port setting, although this setting is generally correct for most printers.
1.
Click
Start
, and click
Control Panel
.
2.
Click
Performance and Maintenance
, and click
System
. The
System Properties
dialog box appears.
3.
Select the
Hardware
tab, and click
Device Manager
. The
Device Manager
window appears.
4.
Double-click
Ports (COM&LPT)
, and double-click
ECP Printer Port (LPT1)
.
5.
Select the
Port Settings
tab, and select a different
LPT Port Number
.
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