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Chapter 8: Appendix
63
Troubleshooting
Message Displays
If a problem occurs during operation of the unit, a message will appear in the menu panel and the PC UI.
Check the content of the message and respond accordingly. If the problem persists, write down the displayed
ID number, and contact your local Sony representative.
Menu panel
PC UI
The following types of message exist.
Icon
Type
Description
Information
Notifications
Verification
Messages that request verification
Warning
Warnings that indicate that continued operation may result in error
Error
Warnings that indicate severe errors, such as inability to continue operation
or malfunction
Problems and Solutions
Check the following before requesting repairs. If the problem persists, contact your local Sony
representative.
Symptom
Possible cause
Solution
The unit does not turn on or
start up properly.
The connected devices are not
turned on.
Restart the devices.
The power turns off
automatically.
The unit automatically turned off
due to the auto power off
function.
The unit is equipped with an auto power off function that
automatically turns off the unit if it is not operated for a specified
amount of time.
If the unit automatically turns off, pressing the power switch
twice will turn the unit back on.
For details, see “Auto Power Off Function” (page 21).
Videos cannot be input, or
videos do not appear in the
multi-viewer.
The cables are not connected
properly.
Connect the cables properly.
The video input signals are not
assigned properly.
Assign the video input signals properly.
For details, see “Assigning Inputs” (page 25).
Signals that are not supported by
the unit are being input.
Check the input signals.
If a signal that is not supported by the unit is being input,
"Format Mismatch" or "HDCP" will appear in the [INPUT] viewer
of the multi-viewer.
Nothing occurs when the
VIDEO INPUT SELECT buttons
are pressed.
[DISABLE] is selected
Select (light) [ENABLE] in the [INPUT] menu of the respective
input.
For details, see “Assigning Inputs” (page 25).
The PC UI cannot be displayed. –
Connect to the unit in direct mode.
For details, see “Connecting in direct mode” (page 23).
The [Pattern] tab of the PC UI is
grayed out and cannot be
selected.
A menu other than the
[BACKGROUND] menu or
[EFFECT] menu is displayed in the
menu panel.
The [Pattern] tab is only activated when the [BACKGROUND]
menu or [EFFECT] menu is displayed.
Text created on a computer is
not inserted properly.
Adjustments have not been
performed properly.
When inserting text using an RGB input, perform adjustments in
the [Title] screen of the PC UI.
When inserting text using luminance keying in EFFECT mode,
perform adjustments in the [Pattern] screen of the PC UI.
For details, see “Adjustments for Inserting Text onto Videos”
(page 46).
