70
Troubleshooting
Solution:
Remove the SmartChip
and clean it. Also check that the
SmartChip is not damaged in a way
that may prevent connection to the
phone connectors. In that case,
contact your network operator for
a new SmartChip.
Insert Correct SmartChip
Possible cause:
The phone is set
to work only with certain SmartChips.
Solution:
Check if you are using the
correct operator SmartChip for your
phone.
Wrong PIN
/
Wrong PIN2
Possible cause:
You have entered your
PIN or PIN2 incorrectly.
Solution:
Enter the correct PIN or PIN2
}
Yes
%
64 SmartChip lock
.
PIN Blocked
/
PIN2 Blocked
Possible cause:
You have entered your
PIN or PIN2 code incorrectly three
times in a row.
Solution:
To unblock
%
64 SmartChip
lock.
Codes Do Not Match
Possible cause:
The two codes that
you have entered do not match.
Solution:
When you want to change
a security code (for example your PIN)
you have to confirm the new code by
entering exactly the same code again.
%
64 SmartChip lock.
No Netw. Coverage
Possible cause:
Your phone
is not receiving any radio signal,
or the received signal is too weak.
Solution:
Contact your network
operator and make sure that the
network has coverage where you are.
If so, try to do a new search.
Possible cause:
The SmartChip is not
working properly.
Solution:
Insert your SmartChip in
another phone. If you still get the same
or a similar message, please contact
your network operator.
Possible cause:
The phone is not
working properly.
Solution:
Insert your SmartChip
in another phone. If this works,
it is probably the phone that is
causing the problem. Please contact
the nearest Sony Ericsson service
location.
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