67
Troubleshooting
You also have the option to do a
Master Reset
. Some of your personal
data and settings you have made will
be lost when doing this
%
69 Master
reset
.
No battery icon appears when I start
charging the phone
Possible cause:
The battery is empty
or has not been used for a long time.
Solution:
It may take up to 30 minutes
before the battery icon appears on the
screen.
Some menu options appear in grey
Possible cause:
A service is not
activated or your subscription does
not support the function.
Solution:
Contact your network
operator.
Possible cause:
Since you cannot
send themes, pictures and sounds
that are copyright protected, the
Send
menu is sometimes unavailable.
I do not understand the language
in menus
Possible cause:
The wrong language
is set in the phone.
Solution:
Change the language
%
16 Phone language
.
I cannot turn on the phone
Possible cause:
The battery
is discharged.
Solution:
Recharge the battery
%
6 To charge the battery
.
Solution:
Turn the phone on with the
charger attached. If the phone starts,
restart the phone with no charger
attached.
I cannot charge the phone or battery
capacity is low
Possible cause:
The charger is not
properly connected to the phone.
Solution:
Make sure that the charger
connector clicks properly into place
when connected
%
6 To charge the
battery
.
Possible cause:
The battery
connection is bad.
Solution:
Remove the battery and
clean the connectors. You can use a
soft brush, cloth or q-tip, soaked with
alcohol. Make sure that the battery is
completely dry before you put it back.
Check that the battery connectors in
the phone are undamaged.
Possible cause:
The battery is worn
out and needs to be replaced.
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