Confidential
USERS MANUAL
15(158)
Document number
Revision
1/198 17-4/FCP 101 3045 Uen
D
1.3.1 Technical
Assistance
When you request technical assistance from SEMC, there are several pieces of information that will help to
resolve your issue.
If the issue is a software issue, please provide the following information (all statements may not apply):
•
Whether the testing was done on a live network and/or Communication Analyzer. If the testing was
done on a live network, provide all relevant information about the account (carrier, features, etc).
Additionally, please provide the SID and channel that the module is camped on and indicate whether
the SID is associated with the Carrier the account is with.
•
What level of hardware and software is being used? This information can be retrieved from the module
by issuing the following command:
AT*EIDSUM?
•
Provide an AT command log of the issue that is actually occurring. SEMC prefers all unsolicited
messages to be enabled, and AT commands and responses should be time stamped if possible.
•
It can be helpful to both SEMC and its customers if the issue can be recreated on the SEMC
development board. Doing so removes any involvement with the customer application.
•
Have any configuration changes been done to the module since it was received? For example, has the
PRL been updated? If the module has been configured, provide the new settings.
•
Please provide the CDMA protocol revision. This information can be retrieved by issuing the following
command:
AT*ECPREV?
•
A QXDM/CAIT log is always helpful in resolving issues. If providing such a log please capture at least
one minute of log data both before and after the issue. Also, please note the approximate time in the
log where the issue occurred.
1.3.2 Change
Requests
It is recommended that any request for a change be made to the sales or project department within SEMC.
The request for a change must be documented. SEMC recommends that the customer complete the Change
Request form supplied by SEMC.
1.4 Abbreviations
AAA
Authentication, Authorization, and Accounting
AEC
Acoustic Echo canceller
AKEY Authentication
key
AFLT
Advanced Forward Link Trilateration
AFMS
Audio From Mobile Station (refers to audio pins on the system connector)
ATMS
Audio To Mobile Station (refers to audio pins on the system connector)
AT
Attention command
CDMA
Code Division Multiple Access
CFU
Call Forward Unconditional
CFNA
Call Forward on No Answer
CFB
Call Forward on Busy
CSD
Circuit Switched Data
CTS
Clear To Send
DCD
Data Carrier Detect
DTR
Data Terminal Ready
ESEC
Ear Seal Echo Canceller
EFR
Enhanced Full Rate (speech coding)
ERI
Enhanced Roaming Indicator
ESN Electronic
Serial
Number