User Guide
A-8
About Your Music System
If you make a call to Sonos Customer Support, you may be asked for specific details regarding your Sonos system. You can
find this information by choosing one of the following options:
• From the
Music
menu on your Sonos Controller, select
System Settings
->
About Your Multi-Room Music System
.
Or,
• From the Sonos Controller for PC menu bar, select
Help
->
About Sonos
.
Or,
• From the Sonos Controller for Mac menu bar, click
Sonos
->
About Sonos
.
Support Diagnostics
Support Diagnostics should only be accessed if you are talking with a Sonos Support representative. (To find the correct
telephone number for your country, go to
www.sonos.com/support/contact
.)
For general Sonos support information, go to
www.sonos.com/support
.
1.
From the File (PC) or
Sonos
(Mac) menu, click
Preferences
.
2.
Click the
Diagnostics
tab.
3.
Click
Submit Diagnostics
if you are instructed to by your Sonos Support representative.
Can’t Find What You’re Looking For?
If you can’t find the answer to your question in our documentation, please visit our Frequently Asked Questions (FAQ) pages
at
www.sonos.com/support
.
Or, ask us a question at
http://faq.sonos.com/ask
.
Solid or flashing red
Diagnostics mode
You may be instructed to enter
Diagnostics mode by a technician
when you call Customer Support to
report a problem.
If you accidentally enter diagnostics
mode, press the
Mute
button to exit.
