Chapter 7 – Warnings, FCC Compliance, and Support Information
Contacting Customer Service
The Sonnet Web site located at www.sonnettech.com has the
most current support information and technical updates. Before
you call Customer Service, please check our Web site for the latest
updates and online support files, and check this User’s Guide for
helpful information.
Email support requests generally receive the fastest responses, and
are usually processed within a 24-hour period during normal
business hours, excluding holidays. When you contact Customer
Service, have the following information available so the customer
service staff can better assist you:
• Product name
• Date and place of purchase
• Computer model
• Operating system version
• Software/firmware versions
• A System Report (macOS) or a Microsoft System Information
MSINFO32 (Windows) report (Windows)
USA Customers
If further assistance is needed, please contact
Sonnet Customer
Service
at:
Tel
: 1-949-472-2772
(Monday–Friday, 8 a.m.–4 p.m. Pacific Time)
For Customers Outside the USA
For support on this product, contact your reseller or local
distributor.
Visit Our Web Site
For the most current product information and online support
files, visit the Sonnet Web site at www.sonnettech.com/support/.
Register your product online at http://registration.sonnettech.com
to be informed of future upgrades and product releases.
Warnings
• Do not attempt to modify the enclosure. If this device appears
to be malfunctioning, contact your reseller or local distributor.
• Do not expose the device to rain, use it near water or containers
that contain liquids which might spill into any openings, or in
damp or wet conditions.
• Do not drop the Twin10G T2E; dropping or mishandling the
Sonnet adapter may result in a malfunction leaving the product
inoperable.
• Follow the instructions in this manual carefully; contact your
reseller or local distributor for additional advice not covered in
this User’s Guide.
• If unusual smells, sounds, or smoke come from the device, or if
liquids enter it, switch it off immediately and unplug it from the
electrical outlet.
FCC Compliance
Twin10G Thunderbolt 2 Edition complies with Part 15 of the FCC
Rules. Operation is subject to the following two conditions: This
device may not cause harmful interference, AND this device must
accept any interference received, including interference that may
cause undesired operation.
©2018 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, Creativity Stored Here, Simply Fast, the Simply Fast logotype, and Twin10G are trademarks of Sonnet
Technologies, Inc. Mac, the Mac logo, macOS, and OS X are trademarks of Apple Inc., registered in the United States and other countries. Thunderbolt 3 and the Thunderbolt logo are
trademarks of Intel Corporation in the U.S. and/or other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without
notice. Printed in the USA.
