Page
25
of
29
11. RETURN OF EQUIPMENT
It is suggested that an Ultrasonic Processor in need of repair be sent back to the factory.
In order to receive prompt service, contact your Customer Service Representative before
returning any instrument. Include date of purchase, model number and serial number.
You must obtain a Return Authorization Number (RMA) prior to returning the instrument.
Care should be exercised to provide adequate packing to insure against possible damage in
shipment. The Ultrasonic Processor should be sent to the address below with all transportation
charges prepaid and return of shipment indicated.
RMA # -------
Sonics & Materials, Inc.
53 Church Hill Road
Newtown, CT 06470 USA
Important
The user must certify that the ultrasonic processor and/or the accessories returned for repair are
free of any biohazardous or radioactive material and are safe for handling. Please complete the
“Safety Certification” form on the next page and send it in with your equipment.
Do not return any equipment unless such a certification can be made.
