Somerdata AROW Series, Дополнительные инструкции по установке и эксплуатации

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AROW Series
Data Diode
Installation and Operation 12-3
This will ensure that the processing of any repair or upgrade is
handled efficiently and in accordance with any agreed action.
If the SomerData product is under warranty, repairs are free-of
charge. If not, there will be a repair charge, which will comprise an
initial evaluation fee and quotation, followed by repair and parts (if
authority is given to carry-out the repair).
Pack the item in its original packaging. If the original packaging is not
available, it must be packed in such a way to avoid transit damage.
Damage sustained in transit is not covered under warranty.
Returned goods should be accompanied by documentation that
indicates the RMA Number along with a detailed fault report and
contact details (name, organisation, phone, fax and e-mail).
Mark the RMA Number on the outside of the package.
Ship the item by insured, prepaid carrier to the above address.
Items being returned from outside the European Community must be
accompanied by a Commercial Invoice. This should include a
description of the goods, value for Customs Purposes and state that
the goods are being temporarily returned to the UK for repair.
SomerData will not accept liability for UK importation costs resulting
from inadequate documentation.
SomerData Contact Information
Address: Somerdata Limited
Underwood Business Park
Wells
BA5 1AF
England
Phone: UK 01179-634050
International +44 1179-634050
E-Mail: support@somerdata.com
Website: www.somerdata.com