5.5
Red Alert
On the SoloProtect ID Pro, a Red Alert is an alarm call which opens a Video and Audio connection from your device* to the SoloProtect Alarm
Receiving Centre, available to a device user on a 24/7 basis.
A ‘Red Alert’ can be raised several ways:
Via the ‘Red Alert’ button:
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By pressing and holding the ‘Red Alert’ on the rear of
the device. This can be done discreetly and without
breaking eye-contact.
When in an area of no cellular coverage you will
feel a single, long vibration rather than three short
vibrations. This long vibration indicates that your ‘Red
Alert’ call has not successfully connected. This applies
regardless of how a ‘Red Alert’ has been activated.
Once a call is live, you will feel three short vibrations.
You will then feel a ‘heartbeat’ vibration every ten
seconds, to reassure you that an ARC Operator is
listening on your behalf.
This applies regardless of how a ‘Red Alert’ has been
activated.
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*Video is an optional function - If you are uncertain if video is configured on your device, please speak to your lone worker manager.
SoloProtect ID Pro Start Guide v1.02
© SoloProtect Ltd, 2019
