7.
Technical Support, Warranty, and Notes on
Operation
7.1.
Technical Support
If you have any question regarding operation of the product, visit Customer Support
FAQ corner and the message board on Sollae Systems' web site or send us an email at
Website Address for Customer Support:
http://www.eztcp.com/en/Support/support.php
7.2.
Warranty
7.2.1.
Refund
Upon the customer's request to refund the product within two weeks after purchase,
Sollae Systems will refund the product.
7.2.2.
Free Repair Services
For product failures occurring within one year after purchase, Sollae Systems provides
free repair services or exchange the product. However, if the product failure is due to
user's fault, repair service fees will be charged or the product will be replaced at user's
expense.
7.2.3.
Charged Repair Services
For product failures occurring after the warranty period (one year) or resulting from
user's fault, repair service fees will be charged and the product will be replaced at user's
expense.
7.2.4.
Notes on Operation
Sollae Systems is not responsible for product failures occurring due to user's
alternation of the product.
Specifications of the product are subject to change without prior notice for
performance improvement.
