11.0 Faults, causes and trouble-shooting
Repairs may only be carried out by the SOLIS customer service or by SOLIS
authorized specialists. Incorrect repairs carried out by unauthorized persons may
result in substantial danger to the users of the appliance and we decline any
responsibility for subsequent damages. In such cases, the guarantee is void.
74
Prior to returning your machine to the service center for repair, please
study the following points carefully. Very often the problem can be solved
and inconvenience avoided.
SOLIS X 100
USER’S MANUAL
Fault
Possible causes
Remedy
On switching on the main switch,
– no power supply
– check power cord and fuse
the appliance does not come on.
– service door open
– check that the service door is properly closed
Coffee is not flowing
– funnel for pre-ground coffee is obstructed
– remove obstruction
– no beans or a stone is in the grinder
– fill with beans or remove stone, see point 8.0
– appliance is adjusted to powder coffee setting
– set the appliance to bean coffee, see point 3.2
– appliance is adjusted to steam setting
– switch off steam and vent the appliance see point 3.5
No hot water/steam
– steam nozzle obstructed
– clean the steam nozzle and the removable frothing nozzle
No froth on the coffee
– unsuitable coffee blend
– try different coffee blend
– coffee is no longer fresh
– refill with fresh beans
– cups too cold
– preheat the cups
– coffee is ground too coarsely/too finely
– change the grinder setting
Brewing unit cannot be removed
– brewing unit is not in the normal position
– close the service door and switch on the appliance,
the brewing unit will now automatically move
to the normal position. If necessary, reposition
the coffee bean container to the powder position
and remove the brewing unit.
Heating-up takes longer or
– the appliance is scaled-up
– descale in accordance with point 10.0
the water flow is inadequate
The control indicator 23a flashes after coffee
– Too high amount of coffee powder in
– Switch the appliance off and on. The coffee powder will
grinding cycle
brewing unit
be ejected to the waste container and the appliance is
ready for use again. Reduce/adjust the amount of coffee
beans for grinding (page 66, point 7.1)
– Funnel for pre-ground coffee overloaded (page 65, point 4.4)
