Levelogger Series - Troubleshooting Guide
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The route to view your Com Port settings is as follows:
a. Select Control Panels
b. Double click on System
c. Select the Device Manager Tab
d. Double click on Ports
e. Double click on Communications Port(s)
f. Choose the Port Settings Tab
5) Try using a different computer, to see if this is the cause of the problem.
6) If using a laptop (especially in conjunction with a Direct Read Cable) your Com Port may not be powered
adequately to receive/transmit data. Try using a desktop computer to test this.
7) If problem persists, contact Solinst.
'Port Cannot Open’
1) If using a USB device, ensure you plugged it in before starting the Levelogger Software.
2) Ensure the correct Com Port is selected in the upper middle of the Main Window of the Levelogger Software.
3) If the correct Com Port is not available, a USB Driver installation or update may be required.
4) Check if some other software is using the same Com Port in the background. Shut that software down or
choose another Com Port if available. Such background software may be anti-virus software or PDA software.
5) Make sure your Com Port has been enabled:
a. Select Control Panel
b. Double click on System
c. Select the Device Manager Tab
d. Double click on Ports
e. Double click on Communications Port(s)
f. Choose General
g. Uncheck ‘Disable in this hardware profile box’
‘File Create Error’ and ‘File Write Error’
1) If you do not have file-writing privileges to the Levelogger default data folder, change the folder as follows: in
the Levelogger Software, click ‘Configuration’ then ‘Application Settings’. Under ‘Default Directory’, enter a
new destination folder, to which you have file writing privileges, e.g. ‘My Documents’. Follow the same procedure
if you have the same problem when you export the data file in csv format.
2) Ask your System Administrator for assistance.
‘File Open Error’ and ‘File Read Error’
1) Shut down or disable any other software that is active and using the same file.
2) In Notepad or Wordpad, open the <*.xle> or <*.lls> file to check for corruptions in the file. How are the
Levelogger files ended?
3) If problems persist contact Solinst for assistance.
‘Time Span Error, some data cannot be compensated’
1) Find another barometric data file that has the same time stamp as the Levelogger.
2) Perform the compensation (a simple subtraction) in a spreadsheet program for any missing time stamps.
‘A different type of Levelogger is detected’
Try clicking the Retrieve Settings icon again, or replace the Levelogger currently connected with the one that
was previously being worked on, and complete the operation.
