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Troubleshooting

9 Troubleshooting

This section contains information and procedures for solving possible

problems with A1-HYB-G2 inverters, and provides you with troubleshooting

tips to identify and solve most problems that could occur with A1-HYB-G2

series inverters.

AFD Self Check Fault

Arc Detect Fault

Bat Relay Fault

Battery Relay Fault

Please contact SolaX Technical Support

PV Conn Dir Fault

PV Reverse Connection Fault
• Re-connect the PV correctly

Battery Volt Fault

Battery Voltage Over high or Over low Fault

• Check if the battery input voltage is within the normal range

• Please contact SolaX Technical Support

EPO Fault

EPO Activated or Inverter Emergency Off

BI Comm Fault

Communication Fault between Inverter and BI

• Check if the RS485 communication cable of BI connects to

communication board of inverter.

• Please contact SolaX Technical Support

AFDI Model Self Check Fault

• Please check if the AFDI module connects normally

• Or contact SolaX Technical Support

DC Arc occurs or DC Arc Check Fault

• Please check if there is any visible arc vestige firstly

• Clear the PV input and solar battery board connects normally

• If Arc is detected five times in one hour, please manually clear Arc.

Otherwise, it will re-connect to grid in five minutes

Faults

Diagnosis and solution

Troubleshooting

Update File Fail

File Upgrade Fault

• Check if the file and the folder are correct

• Please contact SolaX Technical Support

Udisk Update Fault

U Disk Upgrade Fault

• Check if the U disk is correctly plugged and the file is correct

• Please contact SolaX Technical Support

Meter Fault

Meter Communication Fault

• Check if the communication cable between inverter and BI

connects normally or contact SolaX Technical Support

BMS_Lost

Update Fault

Software Upgrade Fault

• Check if the communication cable between inverter and BI and

re-upgrade the software

• Check the communication cable between control board and

communication board and re-upgrade the software

• Check the communication cable between inverter and battery

• Or contact SolaX Technical Support

Version Mismatch

Software Version Mismatch

• Check the software version of control board and communication

board

PV Volt Fault

PV Voltage Out of Normal Range

•Decrease the PV voltage

•Or contact SolaX Technical Support

DCI OCP Fault

DCI over current protection Fault

• Please SolaX Technical Support

DCV OVP Fault

DCV EPS over voltage protection Fault

• Please SolaX Technical Support

BMS Communication Lost

• heck the communication connection between the

battery and the inverter

Faults

Diagnosis and solution

This section will help you narrow down the source of any problems you may

encounter. Please read the following troubleshooting steps.

Check warnings or fault messages on the System Control Panel or Fault codes on

the inverter information panel. If a message is displayed, record it before doing

anything further.

Bat Current

Imbalance

The Firmware Fault of Battery Charge

• Please contact SolaX Technical Support

Bat ConDir Fault

The Positive and Negative Pole of Battery Connected Reversely

• Re-connect the battery.

Содержание A1-AC-G2 Series

Страница 1: ...nfo solaxpower com Copyright Declaration The copyright of this manual belongs to SolaX Power Network Technology Zhejiang Co Ltd Any corporation or individual should not plagiarize partially or fully c...

Страница 2: ...6 2 POWER CONNECTION 6 3 GROUND CONNECTION 4 TECHNICAL DATA 4 1 DC INPUT 4 2 AC LOAD 4 3 GENERAL DATA 4 4 BATTERY MANUFACTURER CERTIFIED BATTERY 4 5 EFFICIENCY SAFETY AND PROTECTION 4 6 ENVIRONMENT LI...

Страница 3: ...A1 HYB 5 0K G2 A1 HYB 6 0K G2 A1 HYB 7 6K G2 Note A1 HYB series means PV grid supported storage inverter A1 AC series means energy storage inverter There may be no solar module connected to inverter...

Страница 4: ...ies inverters are designed and tested to meet all applicable North American and International safety standards However like all electrical and electronic equipment safety precautions must be observed...

Страница 5: ...hot enclosure parts During operation the upper lid of the enclosure and the enclosure body may become hot Only touch the lower enclosure lid during operation Authorized service personnel must use ins...

Страница 6: ...tion mode to off grid mode or from off grid mode to grid connection model by using backup interface BI The inverter also has the ability to use power generated from PV arrays along with other string i...

Страница 7: ...ain panel Meter SolaX cloud DC Power AC Power Communication Cloud Battery Grid BI App Generator Load Sub panel Meter SolaX cloud DC Power AC Power Communication Cloud Main panel Existing Solar System...

Страница 8: ...the battery bank The excess power will be exported to the public grid Charges the battery during two available charging windows from PV or grid if enabled then functions as in Self use mode Note Cont...

Страница 9: ...there are no user serviceable parts inside NOTE A Inverter power box It is the essential part of the inverter This part is debugged and sealed before ex factory and there is no user servable part ins...

Страница 10: ...Voltage Max Continuous AC Power Max Continuous Current Nominal AC Frequency 2 1 16 A 5700 W 60 Hz 0 8 Leading 0 8 Lagging 90 500 Vd c AC Output Power Factor GRID OUTPUT INPUT 15 9 A 3816 VA PV INPUT...

Страница 11: ...fficiency 97 5 97 5 97 5 Model A HYB 3 8K G2 A HYB 5 0K G2 A HYB 7 6K G2 A HYB 6 0K G2 98 0 Maximum Inverter Efficiency 98 0 98 0 98 0 PV to GRID Standard FCC part15 class B IEEE1547 Rule 21 Rule14 HI...

Страница 12: ...on and commissioning must be performed by a licensed electrician in accordance with local state and National Electrical Code ANSI NFPA 70 requirements WARNING The installation and wiring connection me...

Страница 13: ...e less than the following values as shown in the following figure The height above the ground marked below is recommended assuming that three BATs are mounted If less or more BAT is mounted please low...

Страница 14: ...ately Open the package and fetch out the product Please check the accessories The packing list shows as below 23 22 Type Tool equipment Name Image Name Image Safety gloves Safety shoes Individual Prot...

Страница 15: ...WB 16 Scheme B Studs at regular intervals spaced at 16 and 32 inch Punch the holes WB 32 X4 WB C X2 WB 32 E X2 Steel material of sufficient thickness Punch the holes WB 24 X4 WB C X2 WB 32 E X2 Solid...

Страница 16: ...ke mounting on the wooden wall spaced at 32 inch as an example NOTE Scheme C Scheme D Studs at regular intervals spaced at 28 inch Punch the corresponding holes WB 28 X4 WB C X2 WB 32 E X2 Studs at re...

Страница 17: ...e in the center of each stud and keep at least 1 5in 38mm away from the edge of concrete bricks or studs before marking holes NOTE Round holes Depth 2 36 in 60 mm 10 drill c Insert the expansion tube...

Страница 18: ...wo persons and placed carefully onto the bracket Then adjust the inverter to be centered on the whole system Back view Front view c Pre mount the fixing plate on the two sides of metal cover and mount...

Страница 19: ...r load an electric arc may occur which can cause an electric shock and burns Do not touch non insulated conductors Do not touch the DC conductors Do not touch any live components of the inverter WARNI...

Страница 20: ...ed by customer Inverter communication terminal Purchased by customer 34 1 2 3 3 4 5 6 7 No Terminals Type Cross sectional Area Range Strip Length 1 PV terminals 90 C 194 F 600V Copper 10 8 AWG 0 47in...

Страница 21: ...ot be removed when the DC switch is in ON position WARNING Before inverter wiring connection Make sure no live voltages are present on PV input and AC output circuits and make sure that the DC switch...

Страница 22: ...connection C Conduit plugs for PV connection D Conduit plugs for PV connection AC wire connection DC wire connection Step 2 Remove 0 47in 12mm of insulation from the end of DC wire and the AC wire St...

Страница 23: ...thout connected wires WARNING Ensure maximum protection against hazardous contact voltages while assembling PV panel installations Both the positive and negative leads must be strictly isolated electr...

Страница 24: ...YB G2 inverter is required to protect each AC line L1 and L2 of the HYB series inverter The circuit breaker should be able to handle the rated maximum output voltage and current of the inverter AC cir...

Страница 25: ...onnection Electrical Connection 45 44 As a Lithium ion battery will be connected with HYB series inverter the battery communication should be compatible with A1 HYB G2 series inverter and the BMS must...

Страница 26: ...tion 47 46 A B C Ground Terminal a Strip the insulation of conductor by wire stripper For the specific requirement of power cable please refer to section 6 1 Overview Of All Electrical Wiring Methods...

Страница 27: ...Communication in terminal COMM IN AUX terminal MLPE terminal 6 4 1 Make Communication Connection to Another Inverter BI Inverter communication system diagram NOTE In the first inverter in the communic...

Страница 28: ...1 Pin 6 Select the CAT5 or better 24 18AWG use diagonal plier to cut off two wires and leave six wires for connection Remove 0 24in 6mm of insulation from the end of the six wires Pin 7 Pin8 Select tw...

Страница 29: ...am for communication connection steps between inverter and BI 8 pin Step 1 Strip Length Conduit 0 24in 6mm Step 2 24 18 AWG 18 16 AWG Step 3 Step 4 On the side of inverter On the side of BI Electrical...

Страница 30: ...function in SolaX Cloud App if electricity meter has been purchased The inverter will shut down with a Meter fault alert in case of meter not installed The meter communication only works when the mete...

Страница 31: ...onnection The inverter is equipped with monitoring port which can collect data and transmit it to monitoring website via an external monitoring data collector 6 4 5 1 GATEWAY WIFI 4G Connection Option...

Страница 32: ...t at the right side of the inverter Ready to install your Pocket WiFi 3 Remove the two waterproof covers of antenna with tools and route the antenna from the same hole Tighten it with nut inside 2 Plu...

Страница 33: ...ry and BI for more information on the codes displayed for error and warning messages refer to section 7 3 Download and set the APP If the system has been turned on press the inverter power on button f...

Страница 34: ...result in serious failure during upgrading 8 2 Upgrading Steps Firmware Upgrading Step 1 Contact our service support to get the update files and extract it into your U disk as follow update ARM xxx xx...

Страница 35: ...Fault U Disk Upgrade Fault Check if the U disk is correctly plugged and the file is correct Please contact SolaX Technical Support Meter Fault Meter Communication Fault Check if the communication cab...

Страница 36: ...pport Faults Diagnosis and solution Troubleshooting 67 Inter Com Fault Internal Communication Fault Check the connection between inverter and BI connects normally Or contact SolaX Technical Support Is...

Страница 37: ...iar with the requirements of safety should perform servicing and maintenance work Safety checks Safety checks should be performed at least every 12 months Please contact the manufacturer SolaX to arra...

Страница 38: ...Packaging 11 3 Storage and Transportation Decommissioning The inverters shall be transported used and operated under restricted conditions SolaX will not provide any service technical support or comp...

Страница 39: ...ackup solution Parallel operation with standalone meter 73 72 BATTERY LEGEND Negative Positive Ground PV LEGEND Negative Positive Ground AC LEGEND Ground HOT L1 HOT L2 Neutral L1 N L2 Signal LEGEND BI...

Страница 40: ...ckup solution Parallel operation with meter load center 75 74 BATTERY LEGEND Negative Positive Ground PV LEGEND Negative Positive Ground AC LEGEND Ground HOT L1 HOT L2 Neutral L1 N L2 Signal LEGEND BI...

Страница 41: ...le home backup solution with standalone meter 77 76 BATTERY LEGEND Negative Positive Ground PV LEGEND Negative Positive Ground AC LEGEND Ground HOT L1 HOT L2 Neutral L1 N L2 Signal LEGEND BI Cable BMS...

Страница 42: ...le home backup solution with meter load center 79 78 BATTERY LEGEND Negative Positive Ground PV LEGEND Negative Positive Ground AC LEGEND Ground HOT L1 HOT L2 Neutral L1 N L2 Signal LEGEND BI Cable BM...

Страница 43: ...gram 5 Partial home backup solution 81 80 BATTERY LEGEND Negative Positive Ground PV LEGEND Negative Positive Ground AC LEGEND Ground HOT L1 HOT L2 Neutral L1 N L2 Signal LEGEND BI Cable BMS Cable EPO...

Страница 44: ...ackup solution with meter load center microgrid system 83 82 BATTERY LEGEND Negative Positive Ground PV LEGEND Negative Positive Ground AC LEGEND Ground HOT L1 HOT L2 Neutral L1 N L2 Signal LEGEND BI...

Страница 45: ...Partial backup solution microgrid system 85 84 BATTERY LEGEND Negative Positive Ground PV LEGEND Negative Positive Ground AC LEGEND Ground HOT L1 HOT L2 Neutral L1 N L2 Signal LEGEND BI Cable BMS Cab...

Страница 46: ...Module Brand Module Size W Number of String Number of Panel Per String Battery Type Brand Number of Battery Attached Battery If Any Module If Any Date of Delivery Signature Please visit our warranty w...

Страница 47: ...YOUR INVERTER ONLINE WIN SOLAX POINTS Open your camera app and point your device at the QR code Wait for the camera to recognize the QR code Click banner or noti cation when it appears on the screen W...

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