Solas THIRTY8 BI-38N-C, Руководство по установке и эксплуатации

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WARRANTY INFORMATION
THE WARRANTY
SÓLAS, LLC, a division of Progressive Manufacturing, Inc. (“SÓLAS”), Limited Lifetime Warranty
warrants your SÓLAS brand gas fireplace (“Product”) to be free from defects in materials and
workmanship at the time of manufacture. The Product body and firebox carry the Limited Lifetime
Warranty on workmanship defects causing loss of structural integrity. Ceramic glass carries the
Limited Lifetime Warranty against thermal breakage only. After installation, if covered components
manufactured by SÓLAS are found to be defective in material or workmanship during the Limited
Lifetime Warranty period and while the Product remains at the site of the original installation,
SÓLAS will, at its option, repair or replace the covered components. If repair or replacement is not
commercially practical, SÓLAS will, at its option, refund the purchase price or wholesale price of the
SÓLAS product, whichever is applicable. SÓLAS will also pay their prevailing labor rates, as
determined in its sole discretion, incurred in repairing or replacing such components during the
warranty period. THERE ARE EXCLUSIONS AND LIMITATIONS to this Limited Lifetime Warranty as
described herein.
COVERAGE COMMENCEMENT DATE
Warranty coverage begins on the date of installation. The warranty shall commence no later than 24
months following the date of product shipment from SÓLAS, regardless of the installation date.
EXCLUSIONS AND LIMITATIONS
This Limited Lifetime Warranty applies only if the Product is installed in the United States or Canada
and only if operated and maintained in accordance with the printed instructions accompanying the
Product and in compliance with all applicable installation and building codes and good trade
practices.
This warranty is non-transferable and extends to the original owner only. The Product must be
purchased through a listed supplier of SÓLAS and proof of purchase must be provided. The Product
body and firebox carry the Limited Lifetime Warranty. The following do not carry the Limited
Lifetime Warranty, but are warranted as follows:
•
Burner – Repair or replacement for three years from date of installation.
•
Gas components & electrical components –
Repair or replacement for one year
from date of installation.
•
Blowers & remote controls – Repair or replacement for one year from the date of
installation.
•
Porcelain Firebox Liners – Replacement for one year against cracking or breakage
due to thermal stress from date of installation. Excludes surface and hairline cracks
and scratches or slight color changes that do not affect the operation or safety of the
unit.
•
Gaskets –
Repair or replacement for one year from the date of installation.
•
Surrounds – Replacement for one year against cracking or breakage due to thermal
stress. Excludes surface and hairline cracks and scratches or slight color changes that
do not affect the operation or safety of the unit.
•
Labor coverage – Prevailing SÓLAS rates apply for the warranty period of the
component. SÓLAS will not be liable for travel costs for service work.
SÓLAS will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fire,
flood, or acts of God; (b) damages caused by abuse, negligence, misuse, or unauthorized alteration
or repair of the Product affecting its stability or performance. The Product must be subjected to
normal use. The product is designed to burn either natural or propane gas only. Burning
conventional fuels such as wood, coal or any other solid fuel will cause damage to the Product, will
produce excessive temperatures and could result in a fire hazard. (c) Damages caused by failing to
provide proper maintenance and service in accordance with the instructions provided with the
Product; (d) damages, repairs or inefficiency resulting from faulty installation or application of the
Product.
Discoloration and some minor expansion, contraction, or movement of certain parts and resulting
noise is normal and not a defect, and, therefore, not covered under warranty. The installer must
ensure the appliance is burning as per the rating tag at the time of installation. Over-firing
(operation above the listed BTU rate) of this appliance can cause serious damage and will nullify
this warranty.
This warranty is void if:
a) The unit has been operated in atmospheres contaminated by chlorine, fluorine or
other damaging chemicals.
b) The unit is subject to submersion in water or prolonged periods of dampness or
condensation.
c)
Any damage to the unit, combustion chamber, heat exchanger or other components
due to water or weather damage which is the result of, but not limited to improper
chimney/venting installation.
Damage to stainless steel, gold, nickel or porcelain enameled surfaces caused by fingerprints,
scratches, melted items, or other external sources left on these surfaces from the use of cleaners is
not covered in this warranty.
SÓLAS is not responsible for inadequate fireplace system draft caused by air conditioning and
heating systems, mechanical ventilation systems, or general construction conditions which may
generate negative pressure in the room in which the appliance is installed. Additionally, SÓLAS
assumes no responsibility for drafting conditions caused by venting configurations, adjoining trees
or buildings, adverse wind conditions or unusual environmental factors and conditions that affect
the operation of the unit.
This Limited Lifetime Warranty covers only parts and labor as provided herein. In no case shall
SÓLAS be responsible for materials, components, or construction, which are not manufactured or
supplied by SÓLAS or for the labor necessary to install, repair, or remove such materials,
components, or construction. Additional utility bills incurred due to any malfunction or defect in
equipment are not covered by this warranty. All replacement or repair components will be shipped
F.O.B. from the nearest stocking SÓLAS facility.
LIMITATION ON LIABILITY
It is expressly agreed and understood that SÓLAS’ sole obligation and the purchaser’s exclusive
remedy under this warranty, under any other warranty, expressed or implied, or in contract, tort or
otherwise, shall be limited to replacement, repair, or refund, as specified herein.
In no event shall SÓLAS be liable for any incidental or consequential damages caused by defects in
the Product, whether such damage occurs or is discovered before or after repair or replacement,
and whether such damage is caused by SÓLAS’ negligence. SÓLAS has not made and does not
make any representation or warranty of fitness for a particular use or purpose, and there is no
implied condition of fitness for a particular purpose.
SÓLAS makes no expressed warranties except as stated in this Limited Lifetime Warranty. The
duration of any implied warranty is limited to the duration of this expressed warranty.
No one is authorized to change this Limited Lifetime Warranty or to create for SÓLAS any other
obligation or liability in connection with the Product. Some states and provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitations or
exclusions may not apply to you. The provisions of this Limited Lifetime Warranty are in addition to
and not a modification of or subtraction from any statutory warranties and other rights and
remedies provided by law.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
SÓLAS reserves the right to investigate any and all claims against this Limited Lifetime Warranty
and to decide, in its sole discretion, upon the method of settlement.
To receive the benefits and advantages described in this Limited Lifetime Warranty, the appliance
must be installed and repaired by a licensed contractor approved by SÓLAS.
Contact SÓLAS at the address provided herein to obtain a listing of approved dealers/distributors.
SÓLAS shall in no event be responsible for any warranty work done by a contractor that is not
approved without first obtaining SÓLAS’ prior written consent.
HOW TO REGISTER A CLAIM AGAINST WARRANTY
In order for any claim under this warranty to be valid, you must contact the SÓLAS
dealer/distributor from which you purchased the product. If you cannot locate the
dealer/distributor, then you must notify SÓLAS in writing. SÓLAS must be notified of the claimed
defect in writing within 90 days of the date of failure. Notices should be directed to the SÓLAS
Warranty Department at 4 Technology Drive, Suite 5, West Lebanon, NH 03784 or visit our website at
www. SÓLAS fires.com.
SÓLAS, LLC
4 Technology Drive, Suite 5
West Lebanon, NH 03784
(T) 603-298-5169
(F) 603-298-9246
www.SÓLASfires.com