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Troubleshooting Communication
Troubleshooting Ethernet (LAN) Communication
The possible errors and their troubleshooting are detailed in the following table:
Error Message
Possible Cause and Troubleshooting
LAN cable disconnected
Physical connection fault. Check the cable pin-out
assignment and cable connection
No DHCP
IP settings issue. Check the router and
configuration. Consult your network IT.
Configure Static IP or set to DHCP
Gateway not responding
Ping to router failed. Check the physical
connection to the switch/ router. Check that
the link LED at the router /switch is lit
(indicating phy-link). If OK - contact your
network IT, otherwise replace the cable or
change it from cross to straight connection.
No Internet connection
Ping to google.com failed. Connect a laptop and check
for internet connection. If internet access is unavailable,
contact your IT admin or your internet provider.
For Wi-Fi networks, ensure that user-name and password
are as defined in the internet provider AP/ router.
No connection to SolarEdge servers
Ping or connection to SolarEdge server failed. Check the
SolarEdge server address, under
LAN Conf
sub-menu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether a firewall
or another device is blocking transmission.
Troubleshooting RS485 Communication
If the message
RS485 Master Not Found
appears in the Status screen, check the
connections to the master device and fix if required.
If after slave detection the number of slaves displayed for the master under
RS485-
2 Conf
è
Slave Detect
is lower than the actual number of slaves, refer to the
following application note to identify missing slaves and troubleshoot connectivity
https://www.solaredge.com/sites/default/files/troubleshooting_
Single Phase Inverter with HD-Wave Technology Installation MAN-01-00540-1.0
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Troubleshooting Communication