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Appendix A: Troubleshooting the Meter 

 This appendix describes how to troubleshoot meter-related installation and 

performance issues.

To troubleshoot the meter using SetApp, refer to 

Troubleshooting the Meter  using 

SetApp on page 29.

To troubleshoot the meter using  the device display, refer to 

Troubleshooting the 

Meter  using the  Device Display on page 32.

Troubleshooting the Meter  using SetApp

Communications Failure

The following are indications of a connectivity failure between the inverter and the 

meter:

If 

NC

 (not connected) appears for a meter in the RS485-1 or RS485-2 sub sections of 

the Communication page, the meter is not communicating with the inverter.

Communication

LAN

Connected

RS485-1

Modbus

2 of 2 

RS485-2

SE Slave 

None

Cellular

N/A

 

ZigBee

NC

If the following error message appears in the bottom left-hand corner of the 

Inverters section of the Status page: "Error 3x6E: Meter Comm. Error"

Appendix A: Troubleshooting the Meter      

29

Energy Meter with Modbus Connection MAN-01-00270-1.3

Содержание SE-MTR240-NN-S-S1

Страница 1: ...Installation Guide Energy Meter with Modbus Connection For North America Version 1 3...

Страница 2: ...wever discrepancies cannot be excluded No guarantee is made for the completeness of these documents The images contained in this document are for illustrative purposes only and may vary depending on p...

Страница 3: ...is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance may void the user s authority to...

Страница 4: ...connections Corrected description of LED indicators Version 1 2 February 2019 Meter uses Wye topology configuration Version 1 1 January 2019 Updated for new meter hardware Addition of configuration vi...

Страница 5: ...d Connecting the Meter 13 Chapter 3 Configuration 21 Device Configuration 21 Appendix A Troubleshooting the Meter 29 Troubleshooting the Meter using SetApp 29 Troubleshooting the Meter using the Devic...

Страница 6: ...faite ou suivi correctement pourrait causer des blessures ou un danger de mort Ne pas d passer une telle note avant que les conditions requises soient totallement comprises et accomplies CAUTION Denot...

Страница 7: ...r that is installed at the inverter output or site AC connection or in the inverter a built in revenue grade meter and measures the energy power produced by the PV system or site Figure 1 Terminology...

Страница 8: ...rnal Interfaces Drill guides for AC used to feed the meter power supply as described in Installing and Connecting the Meter on page 13 Additional drill guides provide additional cabling entry points i...

Страница 9: ...n Flashing ON OFF communication OK 3 Top yellow Energy management Turns ON when the meter reads an energy change of 1 kwH Then turns OFF ID DIP switches The ID DIP switches are used to set the Modbus...

Страница 10: ...e 9 for switch direction guidelines RS485 Termination TERM 1 TERM 2 Terminated factory default N A Down Not Terminated N A Up Figure 4 ID and Termination DIP Switches Meter Connection The SolarEdge in...

Страница 11: ...ection Options In a single inverter system the meter is connected directly to the inverter If your inverter has a built in revenue grade meter RGM the inverter is referred to as a revenue grade invert...

Страница 12: ...ter is connected to the RS485 port of one of the inverters If the inverter has only one RS485 bus use an RS485 Plug in available from SolarEdge or wireless communications between the inverters Chapter...

Страница 13: ...ill and 5 32 inch diameter bits Installation Guidelines AC wire specifications 1 3 to 2 0 mm diameter 16 12 AWG stranded wire 600 V type THHN MTW or THWN RS485 wiring specifications Cable type Min 3 w...

Страница 14: ...ct the mains terminals labeled L1 and L2 In the rare cases where neutral has overcurrent protection the overcurrent protection device must interrupt both neutral and the ungrounded conductors simultan...

Страница 15: ...re back brackets to the mounted bracket using the four supplied screws Tighten the screws with a torque of 9 N m 6 6 lb ft Figure 12 Back brackets 5 Open one or more conduit drill guides as required f...

Страница 16: ...d separately Rogowski coils are not suitable for use with the meter 1 Turn off AC power before clamping on current transformers 2 Install the CTs around the conductor to be measured Split core CTs can...

Страница 17: ...nue grade inverter inverter with built in meter refer to Installing Two Meters on page 35 Figure 14 Split Phase Grid NOTE Clamp the CT connected to L1 CT around the wire connected to L1 Clamp the CT c...

Страница 18: ...meter s termination DIP switches are set for termination as specified in the section Termination DIP switches on page 9 4 Connect the RS485 wiring to the inverter or Commercial Gateway To wire the inv...

Страница 19: ...s into the G A and B pins shown above Use Four or six wire twisted pair cable for this connection You can use any color wire for each of the A B and G connections as long as The same color wire is use...

Страница 20: ...al Gateway 1 Connect to one of one of the 3 pin connectors supplied with the Commercial Gateway to the RS485 2 connection on the Commercial Gateway Figure 19 Commercial Gateway RS485 connector 2 If th...

Страница 21: ...Figure 20 RS485 termination switch Energy Meter with Modbus Connection MAN 01 00270 1 3 20 Installing and Connecting the Meter...

Страница 22: ...te_NA pdf Device Configuration using SetApp NOTE Meter functionality is supported in inverters with CPU versions 4 2 xxx and above To configure the SolarEdge meter using SetApp 1 From the SetApp main...

Страница 23: ...connection using SetApp 1 From the SetApp main menu select Status 2 On the Status page scroll down to the Communication section and view the current connection state Meters Export Meter RS485 2 Modbu...

Страница 24: ...0 This message is displayed until the DC voltage is safe 50V Do not open the lower cover until the voltage is safe or until at least five minutes have passed AVERTISSEMENT La tension de s curit par d...

Страница 25: ...e t e r 2 M e t e r 3 3 Select Meter 2 Device Type Revenue Meter A screen similar to the following is displayed D e v i c e T y p e M T R P r o t o c o l S E D e v i c e I D 2 C T R a t i n g 2 0 0 M...

Страница 26: ...roduced by the inverter Ext Production The meter is used for export limitation with 3rd party generators and for AC coupling with non SolarEdge inverters Import The meter is installed at the grid conn...

Страница 27: ...s section Check that one or more meters is connected to the RS485 1 or RS485 2 bus Communication LAN Connected RS485 1 Modbus 2 of 2 RS485 2 SE Slave None Cellular N A ZigBee NC 3 Continue scrolling t...

Страница 28: ...below This screen shows the number of external devices that communicate on each port the device type and the protocol to which each port was configured 2 Short press the UP or Down buttons until the...

Страница 29: ...a status screen for each one The following is an example of an Export meter E x p o r t M e t e r S t a t u s O K E r r o r P o w e r W x x x x x x E n e r g y W h x x x x x x Status Displays the sta...

Страница 30: ...unications Failure The following are indications of a connectivity failure between the inverter and the meter If NC not connected appears for a meter in the RS485 1 or RS485 2 sub sections of the Comm...

Страница 31: ...between the meter and the inverter Commercial Gateway as specified inTo connect the RS485 wiring to the inverter on page 17 There are no loose connections at the inverter connectors and at the meter s...

Страница 32: ...er connectors and at the meter specifically the AC wiring on the meter s AC wiring connector The CT black and white cables are correctly connected to the CT connectors on the meter The L1 L2 AC power...

Страница 33: ...tion Number of devices is not displayed If is displayed under the column in the Communication status screen the meter is not communicating with the inverter Check the following The meter s ID DIP swit...

Страница 34: ...points of water penetration and fix leaks Ensure that proper outdoor rated components are used An error message is displayed If Comm Error is displayed in the meter status screen verify proper connect...

Страница 35: ...nspect the entire conduit run for possible points of water penetration and fix leaks Ensure that proper outdoor rated components are used Energy Meter with Modbus Connection MAN 01 00270 1 3 34 Troubl...

Страница 36: ...on page 9 Configuring the Dual Meter Connection To configure the Dual Meter connection using SetApp refer to Configuring the Dual Meter Connection on page 35 To configure the Dual Meter connection usi...

Страница 37: ...he CT rating to the value that appears on the CT The default is 5 Amperes If the displayed rating is 0 or you cannot change the value there is no communication with the meter Check that the AC power t...

Страница 38: ...t is 5 Amperes If the displayed rating is 0 or you cannot change the value there is no communication with the meter Check that the AC power to the meter is on Select Meter Func Inv Production Site Pro...

Страница 39: ...dual meters it should display 02 If not refer to Troubleshooting below The number of communicating meters For dual meters it should display 02 If not refer to Troubleshooting below 2 Press the Enter...

Страница 40: ...SetApp For each of the meters installed a dedicated Meters section should appear on the Status Page as shown below Meters Inverter Production Meter RS485 1 Modbus ID 1 Status OK Power 7 60 kW Energy...

Страница 41: ...ected to the CT connectors on the meter The L1 L2 cable passes through the CT in the correct direction according to the arrow on the inside of the CT Check for water damage or sealing problems Inspect...

Страница 42: ...rt 4 Check that the Device ID under Communication RS485 x Conf Device ID is set to 1 or 2 Number of devices is lower than configured or not displayed If or 01 is displayed under the column in the Comm...

Страница 43: ...s tabs of the monitoring platform The displayed data depends on the meter s location grid connection point export or load consumption point consumption The following tables detail the displayed inform...

Страница 44: ...suppression device operation The ground connection should be made using a heavy gauge wire and kept as short as possible If the cable between the SolarEdge device and the protection device must be lon...

Страница 45: ...Supplement SA R 07 Sep 2016 Emmissions FCC 47 CFR Part 15 Subpart B ENVIRONMENTAL Operating Temperature Range 40 to 140 40 to 60 F C Relative Humidity noncondensing 5 90 Enclosure type High impact AB...

Страница 46: ...e error indicated on the product LCD screen or on the monitoring platform or by the LEDs if there is such an indication System configuration information including the type and number of modules connec...

Страница 47: ......

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