Troubleshooting
26
P/N: 1005278-01
• • • • • •
Troubleshooting
This chapter will help you diagnose and solve some common problems that may occur with the receiver.
Do not attempt to repair equipment yourself. Doing so will void the warranty and may damage the
hardware.
Check This First
Before contacting your local dealer or Sokkia Technical Support, check the following:
•
Check all external receiver connections carefully to ensure correct and secure connections. Double check for
worn or defective cables.
•
Check the receiver’s internal battery for a full charge.
•
Check the power source for incorrectly connected cables, and ensure the power source is valid. See
“Specifications” on page 32 for external power requirements.
•
Check the software. Ensure the most current software version is downloaded onto the computer and the most
current firmware is loaded into the receiver. For the latest updates, check the Sokkia website:
•
Check Sokkia Technical Support:
Then, try the following:
•
Power cycle OFF/ON the receiver by pressing the Power button or by using SRU (
Tools
Reset receiver
).
•
Restore default settings by pressing the Power button for 10 to 15 seconds or using SRU
(
Tools
Factory Reset
). This restores the receiver’s parameters to the factory default settings and erases the
almanac and ephemeris files. This action does not delete data files from the receiver memory.
•
Erase all files by pressing the Power button for 15 to 20 seconds or by using
File Explorer
Delete All Files
in SRU. This will delete all files stored in the receiver’s non-removable memory card.
If the problem persists, see the following sections for other solutions.
Powering Problems
The following are some of the most commonly encountered power problems.
Receiver Does Not Power Up
Cause
Solution
The battery may be discharged.
If an external power source is being used, the
cable may be disconnected or damaged.
The receiver may have a defective charger or
defective battery.
• Charge the battery overnight.
See “Charging the Battery” on page 12
• Ensure the cable is securely connected and undamaged.
• If, after changing the battery or connecting an external
power source, the receiver still does not power up,
contact your local dealer or Sokkia Technical Support for
advice.
