19
What should I do
:
Inspect the wiring coming out of the left side of the motor hub, trace this cable all the way to the
controller. Check if there is any visible damage.
Check the motor connector if it is properly connected. Unplug it, turn off the power of the ebike.
Plug back this connector properly, and then power on the ebike to see if this error still shows up.
If the error persists, you can contact Snapcycle Customer Support team via email
at
6.4 Error Code 0x24
Definition
: Snapcycle motors are equipped with three internal hall sensors that provide feedback
signals and facilitate the controller with precise control of the windings in the stator. If any of the
three hall sensors is faulty, you will see this error message on the LCD screen.
Possible Causes
•
One of the hall sensors is faulty.
•
The wiring between the hall sensor and the sensor board inside the motor is broken
•
The sensor board in the motor is faulty
•
The motor connector is not properly connected.
What should I do
:
Check the motor connector and ensure it is properly connected. Unplug it, turn off the power of the
ebike. Plug back this connector properly, and then power on the ebike to see if this error still shows
up.
If the problem persists, you can contact Snapcycle Customer Support team via email
at
for technical support. You might need to get an electrician in your area
to replace the hall sensor in the motor.
6.5 Error Code 0x25
Definition
: Snapcycle brake levers all come with a motor cut-off switch, which is simply a dry-contact
switch like our light switches at home. When any of the motor cut-off switches at the brake levers is
activated, power supply to the motor will be cut off. If the motor cut-off signal is constantly active,
you will see this error code 0x25 when the LCD screen is being turned on.
