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8. Product Warranty
We at Snapcycle proudly stand behind the quality and reliability of our products while promising you
some of the best customer service experiences in the industry.
WARRANTY PERIOD
Snapcycle Inc. (“Snapcycle”) warrants all new Snapcycle electric bicycles and its Covered
Components to be free from defects in material and workmanship for one (1) year from the date of
delivery, subject to the terms and conditions specified herein. This limited warranty only applies to
the original buyer who must be able to provide electronic proof of purchase by means of order
number, email address and name used at the point of original purchase, and is not transferable to
subsequent owners. During its warranty period, any defective parts will be repaired or replaced free
of charge for the customers. However, please note that the warranty period for a repaired or
replaced part remains unchanged based on the original delivery date of the ebike.
COVERED COMPONENTS
The components covered under this limited warranty includes frame, forks, stem, handlebar, seat
post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette,
derailleur, shifter, motor, controller, LCD display, battery, and electrical sensors.
BATTERY WARRANTY
Snapcycle batteries are covered by one (1) year pro-rated warranty. If a battery is found defective or
its capacity falls below 60% of its rated value within the warranty period, it will be repaired free of
charge for the customers. However, the shipping cost for return is to be borne by the customer. The
warranty period for a repaired or replaced battery remains unchanged based on the original delivery
date of the ebike. However, please take note to follow the instructions listed below to prevent your
battery warranty from being void.
•
Do not charge it below 32 Fahrenheit, or above 105 Fahrenheit
•
Do not charge it immediately after riding your ebike. Let it cool down to ambient
temperature before charging it
•
Protect your battery from water ingression
•
Charge it at least once a month
WARRANTY EXCLUSIONS
•
Consumables or normal wear and tear parts (including but not limited to tires, brake
pads, cables and housing, grips, chain and spokes) are not covered under warranty
