SmarTV TouchPhone, Руководство пользователя

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Chapter 8
Troubleshooting and Maintenance
8-7
SmarTV TouchPhone User Guide
Returning Equipment for Repair or Replacement
Warranty Service
The SmarTV hardware product warranty is 1 year for parts, 90 days for labor, effective from the date of
shipment from the manufacturer. To qualify for warranty service, returns must also meet the following
criteria:
Products must be in the original manufacturers packaging and shipped securely. •
Products must be complete with any standard certification labels (UL listing, capacity, brand name, •
UPC code) originally placed and not tampered with.
Product serial number, or any similar identification numbers, must match the serial number on the •
package or invoice.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, •
abuse, defacement or indication of removed screws/fasteners or seals.
Products so labeled with a security seal must have the seal intact and not be tampered with. •
Important:
Returned items may be subject to charges and fees based on the following criteria:
If an item is submitted with an RMA number but during diagnosis is determined to be damaged •
or otherwise outside of warranty, SmarTV Product Support will provide notification of such and a
diagnostic bench fee of $65 will be charged to determine the extent of damages and/or repairs
needed.
Items that are returned without an RMA number will be rejected or subject to a restocking fee at •
SmarTV Product Support’s discretion.
Returns
If you need to return a SmarTV hardware product for repair or replacement, follow the steps listed here:
Contact SmarTV Product Support at 1. 1-877-901-8866 and supply the serial number and the nature
of the problem with the defective unit so that the serial number and defect information is logged.
SmarTV Product Support will then provide instructions and issue an RMA number.
Pack the equipment in its original packaging (or other suitable packaging) with the accessories. 2.
Include any paperwork that may have the RMA number inside this box.
Pack the box securely inside an outer box packed with packing peanuts or bubble wrap. 3.
Clearly write the RMA number on the outside of the carton. Cover the number with clear shipping 4.
tape to protect it during shipping.
Ship the box back to SmarTV at this address: 5.
The SmarTV Company, LLC
ATTN: RMA Department
480 Olde Worthington Road
Suite 350
Westerville, OH 43082
SmarTV Product Support will coordinate receipt of the returned goods and shipment of the repaired or
replacement product.