Smart Power Systems Network Power Management System
31
Troubleshooting
Problem
Solution
Unable to configure the
Network Power
Management Card using
method 1 or method 2
1. Check the LED status, it is normal when the yellow and green
LEDs are both on.
If green LED is off :
► Check if the Power Management Card is properly seated in
the device and the device has power.
If yellow LED is off :
► Ensure the network connection is good.
2. Ensure the PC being used is on the same local network subnet
as the Smart Power Systems device you are trying to
communicate with.
3. Ensure the Jumper on the Reset Pin is correctly installed.
Unable to ping the Network
Power Management Card
1. Use method 1 and/or method 2 to get/set a correct IP address for
the Network Power Management Card.
2. If the PC being used is on a different network subnet from the
Network Power Management Card, verify the setting of subnet
mask and the IP address of gateway.
Lost the user name and
password
Please refer to the “Reset to Factory Default Setting / Recover from
a Lost Password
” section.
Default Network Setting
IP: 192.168.20.177
Subnet mask: 255.255.255.0
DHCP: On
Unable to access the Web
Interface
1. Ensure you can ping the NPMCARD.
2. Ensure you are specifying the correct URL.
Unable to operate a SNMP
get/set
SNMPv1: Verify the community name.
SNMPv3: Verify the user profile configuration.
Unable to receive traps
1. Ensure the trap types (SNMPv1/SNMPv3) and trap receiver are
configured correctly.
2. Ensure the IP address of gateway is configured correctly if the
NPMCARD and NMS are on a different network.