Smart Technologies Board 8084i-G4, Руководство администратора

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CHAPTER 6
TROUBLESHOOTING
49 smarttech.com/kb/170819
Lights Interactive flat panel
status Issues Solutions
Power:
Solid green
Touch system:
Solid green
On with touch control The displays are blank.
l
Press the
Input Select
buttons
on the front control panels
until you select
HDMI3/PC
.
l
Ensure that the HDMI cables are
connected as shown in the
installation instructions
(see page 10).
The image is unstable or
unfocused. Secure the HDMI cables at both
connection points.
The image is too light, too
dark or has poor quality
issues. Adjust the PICTURE options (see
page 73).
There is a persistent image
on one of the screens. Turn off the affected interactive flat
panel and leave it turned off for as
long as the image was on the
screen.
When participants touch the
interactive flat panels, the
touch point is in the wrong
location.
l
Ensure participants are touching
the screens at right angles (see
kb.smarttech.com/?q=13976 ).
l
Orient the interactive flat panels
(see page 15).
An area of one of the
screens doesn’t respond to
participants’ touch.
OR
When participants draw
digital ink, the lines are
broken.
l
Ensure nothing is taped to the
screens.
l
Remove obstructions from the
reflective tape channels.
l
Ensure participants use consistent
pressure while drawing digital ink.
l
Close blinds or shades or dim light
sources.
l
Calibrate the interactive flat panels
(see page 14).
Participants try to erase
digital ink with the erasers,
but draw more digital ink
instead. Ensure participants increase the
initial contact area of the erasers.
Participants try to draw
digital ink with their fingers,
but erase digital ink instead.
l
Ensure participants lift their fingers
and the palm of their hand from the
interactive flat panels while they
write because the interactive flat
panels are interpreting the
additional contacts as an eraser.
l
Use a smaller pointer, such as the
pen.
The room system isn’t
turning off when people
have left the room.
l
Enable presence detection (see
page 65).
The room system is turning
off when participants are
present.
l
Increase the time before the room
system automatically turns off.