SMART Board Board 800ix2 Скачать руководство пользователя страница 38

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C H A P T E R 5

Troubleshooting your interactive whiteboard system

smarttech.com/kb/170453

The ECP serial number is located on the bottom of the ECP.

For the locations of serial numbers on other components and accessories, see

smarttech.com/support

Содержание Board 800ix2

Страница 1: ...SMART Board 800ix2 Interactive whiteboard systems Configuration and user s guide For models SB800ix2 and SB800ix2 SMP...

Страница 2: ...MART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Microsoft Windows and Internet Explorer are either registered trade...

Страница 3: ...ed correctly In this document interactive whiteboard system refers to the following l SMART Board 800 series interactive whiteboard l SMART UX80 projector l Accessories and optional equipment The proj...

Страница 4: ...ip of a contrasting color Handle cables carefully and avoid excessive bending C A U T I O N l Do not operate this unit immediately after moving it from a cold location to a warm location When the unit...

Страница 5: ...images or sound If this happens move the TV or radio away from the projector Operation W A R N I N G l If you are using an external audio system use only the power supply included with that product U...

Страница 6: ...es because you could disconnect controls for your interactive whiteboard l Disconnect the product from its power source when it is not used for a long period Other precautions If you own a SMART produ...

Страница 7: ...r impaired operation Periodic cleaning is required in areas with heavier dust See Cleaning the projector on page 21 for information on cleaning the SMART UX80 projector Electrostatic discharge ESD l E...

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Страница 9: ...Using your projector 13 Using your interactive whiteboard 15 Using the Extended Control Panel ECP 15 Using the SMART GoWire cable 17 Chapter 4 Maintaining your interactive whiteboard system 19 Mainta...

Страница 10: ...e 51 Connecting your room control system to the SMART UX80 projector 52 Projector programming commands 53 Appendix C Adjusting projector settings 67 Appendix D Integrating other devices 75 Video forma...

Страница 11: ...SMP interactive whiteboard system accessories 5 SMART GoWire auto launch cable 5 CAT 5 USB extender 6 Hardware mounting kit 6 Your SMART Board 800ix2 interactive whiteboard system combines the followi...

Страница 12: ...nd you can use an array of gestures within applications The projector also supports video and audio connections from a variety of devices including DVD and Blu ray players document cameras and other h...

Страница 13: ...144817 SMART UX80 projector The SMART UX80 projector system includes an ultra short throw projector for use with SMART Board 800 interactive whiteboards and a sturdy support system ideal for corporate...

Страница 14: ...tor connection panel has the following connections l 3 5 mm phone jack audio input connector l 3 5 mm phone jack audio output connector l DB15F DE 15F RGB VGA video input connector l DB9F DE 9F RS 232...

Страница 15: ...I M P O R T A N T Do not substitute the pens with other items such as dry erase markers if Touch Recognition is enabled Touch Recognition enables you to pick up a pen tray pen and then write select or...

Страница 16: ...nnect the cable CAT 5 USB extender The CAT 5 USB extender Part No SBX800 CAT5 XT enables you to connect your interactive whiteboard to a computer up to 50 15 m away using a Cat 5 Cat 5e or Cat 6 cable...

Страница 17: ...peripheral devices 12 Consult the SMART Board 800ix2 interactive whiteboard system installation document installation template and important information included with your product for instructions on...

Страница 18: ...g codes to ensure that your wall can support this weight and use appropriate mounting hardware for your wall type C A U T I O N If you re replacing a SMART Board 500 or 600 series interactive whiteboa...

Страница 19: ...wall mounting brackets and that the cables don t rest on the wall mounting brackets Installing SMART software You must install SMART software such as SMART Meeting Pro software or SMART Notebook coll...

Страница 20: ...g the image Refer to these notes when aligning the projected image as described in the included SMART Board 880ix2 and 885ix2 SMP interactive whiteboard system textless installation guide smarttech co...

Страница 21: ...need to repeat all steps described in the installation document in smaller increments Projector connection diagram You can connect a variety of peripheral devices to your projector including DVD Blu r...

Страница 22: ...d systems crossover cable connection only 11 7 pin mini DIN ECP cable harness 12 4 pin power DIN 5V 2A output ECP cable harness I M P O R T A N T The 4 pin mini DIN 5V 2A output provides power to SMAR...

Страница 23: ...ration of your interactive whiteboard system and explains how to set up your remote control retrieve system information access the projector s image adjustment options and integrate your interactive w...

Страница 24: ...jector and the associated USB input source on the ECP if present 2 Menu Show or hide the projector menus 3 Left Right Up and Down arrows Change the menu selections and adjustments 4 Hide Freeze hide o...

Страница 25: ...ional resources go to smarttech com click the flag icon in the top right corner and then select your country and language In the Support section of this website you ll find up to date product specific...

Страница 26: ...put buttons at the same time for five seconds After five seconds the Power button blinks amber for two seconds to indicate that Low Power mode is enabled The following diagram and table describe the c...

Страница 27: ...computers that don t have the software installed N O T E S A SMART GoWire cable is included with SMART Board 800ix2 SMP interactive whiteboard systems If you re using a computer that doesn t have the...

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Страница 29: ...rd system Maintaining your interactive whiteboard With proper care your SMART Board interactive whiteboard will provide years of trouble free service Preventing damage to your interactive whiteboard A...

Страница 30: ...do not scramble the desktop icons or inadvertently activate applications when you wipe the interactive surface T I P To view dirt or streaks more easily set your projector to Standby lamp off mode l C...

Страница 31: ...in damage staining or poor image quality l Do not use compressed air to clean the projector When cleaning the projector s lens or mirror l Use a bellows bulb or air blower bulb commonly found in audi...

Страница 32: ...tempt to replace the lamp l When replacing the projector lamp o Put the projector into Standby mode and wait 30 minutes for the lamp to cool completely o Do not remove any screws other than those spec...

Страница 33: ...the lamp hours 1 Using the remote control press the following buttons quickly to access the service menu Down Up Up Left Up C A U T I O N Do not adjust any settings in the service menu other than tho...

Страница 34: ...short or recharge the battery or expose it to fire or high temperatures o Avoid eye and skin contact with the battery if it has a leak l Dispose of the exhausted battery and product components in acc...

Страница 35: ...ing 32 The Projector Overheated Fan Failure Lamp Failure or Color Wheel Failure message appears 32 The Lamp Failure message appears 33 The projector Power and Service lights are off 33 Resolving image...

Страница 36: ...tem or contact SMART Support or your authorized SMART reseller for assistance you need to do the following l Locate your interactive whiteboard system s status lights l Locate your interactive whitebo...

Страница 37: ...7 The SMART UX80 projector s serial number is located on the top of the projector The serial number is also located at the bottom of the projector and can be seen when you stand on the floor and look...

Страница 38: ...ooting your interactive whiteboard system 28 smarttech com kb 170453 The ECP serial number is located on the bottom of the ECP For the locations of serial numbers on other components and accessories s...

Страница 39: ...teractive whiteboard s controller module is starting up If this process takes longer than 10 seconds see Resolving controller module issues on page 31 Solid green Off Solid green Flashing amber N A N...

Страница 40: ...ector Overheated Fan Failure Lamp Failure or Color Wheel Failure message appears on page 32 Solid amber Solid red N A N A None N A Contact SMART Support Off Off Off Off None None The projector power c...

Страница 41: ...ive whiteboard to the ECP l Confirm that the USB cable is properly connected from a fully functional USB port on the computer to the correct USB port on the ECP l Confirm that the projector s on scree...

Страница 42: ...responsive projector 1 Put the projector into Standby mode and then wait 30 minutes for it to cool down 2 Disconnect the power cable from the power outlet and then wait at least 60 seconds 3 Connect t...

Страница 43: ...sting projector settings on page 67 If the lamp has more than 2500 hours of use in Standard mode or 3000 hours of use in Economy mode it s near the end of its lifespan 3 Replace your lamp as described...

Страница 44: ...of signal If a video source signal is not detected out of range of the projector s support video modes or the signal is being switched to a different device or input the projector doesn t show a sourc...

Страница 45: ...0w projector in 16 10 aspect ratio mode or 1280 720 SMART UF70w projector in 16 9 aspect ratio mode Verify that your display resolution setting is 1280 800 WXGA 4 Click Advanced settings and then clic...

Страница 46: ...Ensure that the Hide Display feature is off 2 Press the Hide button on the projector s remote control to hide or show the display 3 Ensure that your source device such as your DVD player or computer i...

Страница 47: ...ng the image on page 10 Resolving audio issues The projector includes an internal speaker You can also connect an external audio system to the audio output connector in the projector s connection pane...

Страница 48: ...its analog audio cable connected between the computer and the projector N O T E If you re using an HDMI video input on the projector don t use any DVI to HDMI adapters because they don t transfer aud...

Страница 49: ...the ECP connector on the projector Accessing the service menu C A U T I O N l To prevent tampering or unintentional changes only system administrators should access the service menu Do not share the s...

Страница 50: ...ontrol to exit the projector service menu Transporting your interactive whiteboard system Save your original SMART Board interactive whiteboard packaging so that it s available if you need to transpor...

Страница 51: ...s detailed instructions on how to remotely manage your SMART Board 800ix2 interactive whiteboard system settings through a network interface Web page management You can access advanced setup features...

Страница 52: ...2 Type the IP address in the address box and then press ENTER The SMART UX80 Projector Settings window appears 3 Select the menu options in the left pane to access the settings on each page 4 Modify s...

Страница 53: ...l on the on screen display Select On to enable projector volume adjustment and select Off to disable projector volume adjustment Closed Captioning Turns on or turns off the closed captioning feature D...

Страница 54: ...er Select On to show or Off to hide the lamp replacement reminder when it appears This reminder appears 100 hours before the recommended lamp replacement Lamp Mode Adjusts lamp brightness to Standard...

Страница 55: ...e of startup screen to SMART or User The SMART screen is the default SMART logo on a blue background The User screen uses the saved picture from the Capture User Startup Screen function High Speed Fan...

Страница 56: ...HDMI1 or HDMI2 USB2 Source Associates the input source to VGA HDMI1 or HDMI2 Failurelog This menu enables you to view projector service details such as lamp hours display hours temperature and lamp vo...

Страница 57: ...5 255 Gateway Displays or allows you to set the projector s default network gateway in values between 0 0 0 0 and 255 255 255 255 DNS Displays or allows you to set the projector s IP address for your...

Страница 58: ...s This menu enables you to enter your preferred address for receiving e mail alerts and adjust related settings Submenu setting Description E mail Alert Selects Enable to turn on or Disable to turn of...

Страница 59: ...T Alert Test Mail If the settings aren t correct the e mail alert messages aren t sent or received successfully and warnings and notification messages aren t available to advise of this state Password...

Страница 60: ...nagement system application and then use it as described in your application s user guide Crestron RoomView Crestron RoomView Express management software is embedded in the SMART UX80 projector to del...

Страница 61: ...s 52 Projector programming commands 53 Projector power state controls 53 Power state controls 55 Display controls 56 Audio controls 57 System controls 58 Service and support controls 60 Network contro...

Страница 62: ...straight through male to female RS 232 serial cable connects to the projector s serial interface in the following arrangement Pin number Projector s female RS 232 connector 2 Receive data Rx 3 Transmi...

Страница 63: ...r message appears your serial interface configuration isn t correct Repeat step 3 4 Type commands to configure your settings N O T E S o To see a list of commands available in the current operating mo...

Страница 64: ...e projector to allow you to retrieve information from the projector about the current state of one of the projector s operating parameters set parameter value Commands the projector to allow you to ch...

Страница 65: ...are available at that time These settings are available even when the projector is in Standby mode Usable command by power state Property Valid values Notes Standby idle On get get powerstate on off...

Страница 66: ...HDMI1 HDMI2 get set or get input VGA range of 1 5 HDMI range of 1 5 Composite None Next settable only not gettable A default SMART UX80 projector with no additional accessories has VGA1 HDMI1 and HDMI...

Страница 67: ...lt When off prevents a user from changing the projector amplifier volume via the remote control or any attached control panel set or get volume Numeric value Range 20 20 default 0 This may be displaye...

Страница 68: ...ries has VGA1 HDMI1 and HDMI2 only set or get emergencyalertmsg text string 41 character maximum Contains text to be displayed when the emergencyalert function is turned on set or get emergencyalert o...

Страница 69: ...nterface 59 smarttech com kb 170453 Usable command by power state Property Valid values Notes Standby idle On set or get startupscreen smart default usercapture preview Chooses what splash screen to d...

Страница 70: ...sion for the projector s digital display processor get get fwvermpu Firmware version for the projector s microprocessor unit get get fwvernet Firmware version for the projector s network module If the...

Страница 71: ...failure2 failure3 etc Failures detectable by the projector include the following overtemp fanlock fanDMD fanblower fansystem lamperror colorwheelbreak lampignite lampoverheat lampdriver lampoverhours...

Страница 72: ...ected to a network set or get set or get dhcp on off default When off the projector s network IP address subnetmask gateway and primary DNS values must all be set manually set or get set or get ipaddr...

Страница 73: ...erty Valid values Notes Standby idle On set or get groupname text string These properties aren t used by any of the projector functions They exist only for human reference if desired set or get projec...

Страница 74: ...Brightroom Darkroom sRGB User set or get highbrightness on default off get nativeaspectratio 16 9 16 10 UX80 reports 16 10 UX80HD reports 16 9 set or get aspectratio fill default match 16 9 set or ge...

Страница 75: ...get whitepeaking Numeric value Range 0 10 Default 10 set or get degamma Numeric value Range 0 3 Default 2 set or get red Numeric value Range 0 100 Default 100 set or get green Numeric value Range 0 10...

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Страница 77: ...tion Bright Room Dark Room sRGB and User The default is SMART Presentation Brightness Adjusts projector brightness from 0 to 100 The default is 50 Contrast Adjusts the difference between the lightest...

Страница 78: ...s from 0 to 10 while providing more vibrant white shades A value closer to 0 creates a natural image and a value closer to 10 enhances brightness The default is 10 Degamma Adjusts the color performanc...

Страница 79: ...ideo signal The timer finishes when the projector enters Standby mode Select 0 to turn off the timer Zoom Adjusts the zoom to the center of the image in or out from 0 to 30 The default is 0 Zooming in...

Страница 80: ...location Image Alignment Screen Enables you to adjust the projected image size shape and location The image alignment screen appears the first time you start your projector However you can access it...

Страница 81: ...a DHCP server to assign a dynamic IP address and then set a static IP address using the network remote management feature see Remotely managing your system through a network interface on page 41 Subn...

Страница 82: ...gement features see Remotely managing your system through a network interface on page 41 and Remotely managing your system through an RS 232 serial interface on page 51 Language menu Language Selects...

Страница 83: ...ersion in x x x x format Network Version Displays the projector s network communications processor firmware version in x x x x format If you haven t enabled the Network and VGA Out setting this settin...

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Страница 85: ...ating your SMART Board 800ix2 interactive whiteboard system with peripheral devices Video format compatibility Your projector has a native video format and various video format compatibility modes You...

Страница 86: ...5 4 3 85 008 Pillarbox 800 600 SVGA 56 4 3 56 25 Pillarbox 800 600 SVGA 60 4 3 60 317 Pillarbox 800 600 SVGA 72 4 3 72 188 Pillarbox 800 600 SVGA75 4 3 75 Pillarbox 800 600 SVGA 85 4 3 85 061 Pillarbo...

Страница 87: ...ed in Adjusting projector settings Signal format Aspect ratio Horizontal frequency kHz Vertical frequency Hz Match Input appearance 480i 525i 4 3 15 73 59 94 Full screen 480p 525p 4 3 31 47 59 94 Full...

Страница 88: ...ripheral device to connect to your interactive whiteboard system N O T E S l Measure the distance between the projector and the peripheral device you want to connect Make sure each cable has enough sl...

Страница 89: ...T 5 USB extender OR Connect the laptop computer directly to the CAT 5 USB extender 2 Connect a VGA cable from the laptop computer to the computer OR Connect an HDMI cable from the laptop computer to t...

Страница 90: ...Definition Content Protection HDCP compliant The SMART UX80 projector allows synchronization between two adjacent systems The two projectors can be connected with a CAT5 crossover cable to allow the c...

Страница 91: ...code Key code Byte 1 Byte 2 Byte 3 Byte 4 Input F1 8B CA 14 EB Power F1 8B CA 12 ED Menu F1 8B CA 1B E4 Up F1 8B CA 40 BF Left F1 8B CA 42 BD Enter F1 8B CA 13 EC Right F1 8B CA 43 BC Down F1 8B CA 4...

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Страница 93: ...be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste Batteri...

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Страница 95: ...diagrams ECP 16 projector 11 contact person 47 D DHCP 47 71 display modes 14 43 67 DNS 47 document cameras 78 drywall 8 dust v DVDs 80 E e mail alerts 48 ECP about 4 lights and status of 39 using 15...

Страница 96: ...rt 76 mercury 83 mounting template 8 mute control 14 43 68 N native video formats 75 network communication 12 38 47 O original packaging 40 P passwords 39 48 49 71 pen tray about 3 pens 5 Perchlorate...

Страница 97: ...Meeting Pro software on SMART GoWire cable 5 17 SMART UX80 projector See projector SMTP 48 SNMP 47 50 sound See audio startup screen 45 subnet mask 47 71 SVGA support 76 SXGA support 76 T temperature...

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Страница 100: ...SMART Technologies smarttech com support smarttech com contactsupport smarttech com kb 170453...

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