C H A P T E R 5
Troubleshooting your interactive whiteboard system
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smarttech.com/kb/170453
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Confirm that the camera system cable is connected to the back of the pen tray.
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Perform the calibration procedure documented in the
SMART Board 800 series interactive
whiteboard user’s guide
).
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Reset the interactive whiteboard system. If necessary, complete additional troubleshooting with
the guidance of SMART Support using SMART Board Diagnostics.
Resolving connection issues
To resolve connection issues, complete the following tasks:
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Confirm that the ECP cable harness’s 4-pin power connector is properly connected to the
DC 5V
2A
connector on the projector.
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Confirm that the ECP cable harness’s DB9M RS-232 connector is properly connected to the
Control
connector on the projector.
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Confirm that the USB cable, which is located on the underside of the pen tray, is properly
connected from the interactive whiteboard to the ECP.
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Confirm that the USB cable is properly connected from a fully functional USB port on the
computer to the correct USB port on the ECP.
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Confirm that the projector’s on-screen menu option for the USB source is set to associate the
USB port on the ECP with the correct video source on the projector.
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If necessary, complete additional troubleshooting on any devices between the USB connection
from the computer to the interactive whiteboard system, including any USB hubs and extension
cables.
N O T E S
o
If you’re using the CAT 5 USB extender, see
Troubleshooting tips for the CAT 5 USB
extender for SMART Board 800 series interactive whiteboards
).
o
Computers connected to the ECP override computers connected to the CAT 5 USB
extender. If you connect two computers to the ECP, any computer connected to the CAT
5 USB extender doesn’t have a data connection to the interactive whiteboard.
Resolving controller module issues
If the controller module takes longer than 10 seconds to start up, disconnect the interactive
whiteboard’s power cable, wait 10 seconds, and then reconnect it.
