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10 Troubleshooting

SMA Solar Technology AG

Operating manual

STP15-25TL-30-BE-en-17

Event number

Message, cause and corrective measures

7326

Webconnect update failed

Update of Webconnect module failed.

Corrective measures:

• Retry update.
• If the error recurs, contact the Service.

7701
7702
7703

Self diagnosis > Interference device

The cause must be determined by the Service.

Corrective measures:

• Contact the service.

8001

Derating occurred

The inverter has reduced its power output for more than ten minutes due to ex-
cessive temperature.

Corrective measures:

• Clean the cooling fins on the rear of the enclosure and the air ducts on

the top using a soft brush.

• Ensure that the inverter has sufficient ventilation.

8101
8102
8103
8104

Communication disturbed

The cause must be determined by the Service.

Corrective measures:

• Contact the service.

9002

Installer code invalid

The SMA Grid Guard code entered is incorrect. The operating parameters are
still protected and cannot be changed.

Corrective measures:

• Enter the correct SMA Grid Guard code.

Содержание 15000TL

Страница 1: ...STP15 25TL 30 BE en 17 Version 1 7 ENGLISH Operating manual SUNNY TRIPOWER 15000TL 20000TL 25000TL...

Страница 2: ...under any circumstances The exclusion of implied warranties may not apply in all cases under some statutes and thus the above exclusion may not apply Specifications are subject to change without noti...

Страница 3: ...of Delivery 13 4 Product Overview 14 4 1 Product Description 14 4 2 Symbols on the Product 15 4 3 Interfaces and Functions 16 4 4 LED Signals 18 5 Mounting 20 5 1 Requirements for Mounting 20 5 2 Mou...

Страница 4: ...9 2 Changing the Display Language 52 9 3 Calling Up Display Messages of the Start Up Phase 53 9 4 Updating the Firmware 53 10 Troubleshooting 55 10 1 Event Messages 55 10 2 Cleaning the Fans 65 10 2 1...

Страница 5: ...tion and commissioning of electrical devices and installations Knowledge of all applicable laws standards and directives Knowledge of and compliance with this document and all safety information 1 3 C...

Страница 6: ...to be performed by qualified persons only 1 6 Typographical Elements in the Document Typography Use Example bold Messages Terminals Elements on a user interface Elements to be selected Elements to be...

Страница 7: ...verters Technical Information Parameters and Measured Values Overview of all inverter operating parameters and their configura tion options Technical Information SMA and SunSpec Modbus Interface Infor...

Страница 8: ...r and the Demand Response Enabling Device DRED must be connected in the same network and the inverter Modbus interface must be activated and the TCP server set Use SMA products only in accordance with...

Страница 9: ...n the device Wear suitable personal protective equipment for all work on the product DANGER Danger to life due to electric shock from touching an ungrounded PV module or array frame Touching ungrounde...

Страница 10: ...to electronic components can result in the formation of toxic substances gases or dusts inside the product Touching toxic substances and inhaling toxic gases and dusts can cause skin irritation burns...

Страница 11: ...discharge Ground yourself before touching any component NOTICE Damage to the product due to cleaning agents The use of cleaning agents may cause damage to the product and its components Clean the prod...

Страница 12: ...accordance with Regulation EU 2016 631 valid from April 27 2019 To comply with the EU grid connection requirements valid from April 27 2019 the names and units of grid parameters were changed The cha...

Страница 13: ...r i e b T y p Ser i e n n u m mer Dat u m d e r I n b e t r i e b n a h m e Ans c h r i f t I n s t a l l a t i o n s b e t r i e b Ge w h r l e i s t u n g s u n d Ga r a n t i e b e d i n g u n g e...

Страница 14: ...y Tripower Position Designation A Thread for screwing in two eye bolts for transport B Type label The type label uniquely identifies the inverter You will require the infor mation on the type label to...

Страница 15: ...t all poles 4 2 Symbols on the Product Symbol Explanation Beware of a danger zone This symbol indicates that the product must be additionally grounded if addi tional grounding or equipotential bonding...

Страница 16: ...uct is suitable for outdoor installation Degree of protection IP65 The product is protected against the penetration of dust and water that is di rected as a jet against the enclosure from all directio...

Страница 17: ...of the supported SMA products is designed for industrial use via SCADA systems for example and has the following tasks Remote query of measured values Remote setting of operating parameters Setpoint s...

Страница 18: ...y means of Integrated Plant Control without measuring on the grid connection point The inverter can automatically compensate equipment installed between the inverter and the grid connection point afte...

Страница 19: ...olar Technology AG Operating manual STP15 25TL 30 BE en 17 19 LED Status Explanation Red LED glowing Error An error has occurred The error must be rectified by a qualified person see Section 10 1 page...

Страница 20: ...t and dimensions of the product see Section 14 page 85 The mounting location must not be exposed to direct solar irradiation If the product is exposed to direct solar irradiation the exterior plastic...

Страница 21: ...in mm Recommended clearances If you maintain the recommended clearances adequate heat dissipation will be ensured Thus you will prevent power reduction due to excessive temperature Maintain the recom...

Страница 22: ...the support surface and the screws For transporting the inverter with a crane two eye bolts suitable for the weight of the inverter size M10 To secure the inverter from being lifted off two screws sui...

Страница 23: ...right hand and left hand side in the wall mounting bracket 3 If the inverter is to be secured from being lifted off of the wall mounting bracket mark the position of the drill holes for the screw tha...

Страница 24: ...e lower enclosure lid up and remove it 11 In order to secure the inverter from being lifted off the wall accidentally attach it to the wall with suitable mounting material Use both of the lower drill...

Страница 25: ...ion A Pin connector for the DC load break switch B Enclosure opening M20 with filler plug for the connection cable of the multi function relay or SMA Power Control Module C Enclosure opening M32 with...

Страница 26: ...r for connecting the communication interface D Connecting terminal plate for connecting the AC cable E Screw to release and attach the communication board F Rotary switch A and B for setting the count...

Страница 27: ...C 60664 1 That means that the inverter can be permanently connected to the grid connection point of a building In case of installations with long outdoor cabling routes additional measures to reduce o...

Страница 28: ...below and remove it 3 Remove the adhesive tape from the enclosure opening for the AC cable 4 Insert the cable gland from the outside into the enclosure opening and tighten it from the inside with the...

Страница 29: ...14 Tighten the swivel nut of the cable gland 6 2 3 Connecting Additional Grounding If additional grounding or equipotential bonding is required locally you can connect additional grounding to the inv...

Страница 30: ...be maintained and must not exceed the through fault current of the DC connectors see Section 14 Technical Data page 85 The thresholds for the input voltage and the input current of the inverter must b...

Страница 31: ...due to overvoltage If the open circuit voltage of the PV modules exceeds the maximum input voltage of the inverter do not connect any strings to the inverter and check the design of the PV system WAR...

Страница 32: ...e Check all DC cables with integrated string fuses for correct polarity 5 Ensure that the open circuit voltage of the PV array does not exceed the maximum input voltage of the inverter 6 Connect the a...

Страница 33: ...tective cover to allow residual voltages to discharge 2 Release the screws on the DC protective cover using an Allen key AF 3 lift the DC protective cover upwards from below and remove it 3 Plug the n...

Страница 34: ...o the required country data set Section 7 2 page 34 4 Commission the inverter Section 7 3 page 42 7 2 Configuring the Country Data Set Set the country data set appropriate for your country or purpose...

Страница 35: ...ordance with EN 50549 is included instead It can be used in EU countries for which no country data set is available For individual EU countries however it may be temporarily necessary to make adjustme...

Страница 36: ...21 external Italian Italy 4 0 RD1699 Spanish Spain 4 1 RD1663 A 661 A Spanish Spain 4 4 Ley2057 Spanish Chile 4 8 PPC Retained Greece 4 9 PPC English Greece 5 A G59 3 English England 6 0 EN50438 Germa...

Страница 37: ...ive Int German Germany B 1 MVtgDirective Int English Various countries B 2 MVtgDirective Int French France B 3 MVtgDirective Int Spanish Spain B 4 MVtgDirective Int Retained Czech Republic B 8 MEA2013...

Страница 38: ...nd display language for STP xx000TL 30 with a firmware version 3 00 00 R A B Country data set Display language Country 0 0 Default setting Default setting Dependent on parame ter set 1 C DE VDE AR N41...

Страница 39: ...up Protection Device German Italy 3 A EU EN50549 1 2018 LV German Various EU countries 3 B EU EN50549 1 2018 LV English Various EU countries 3 C EU EN50549 1 2018 LV French Various EU countries 3 D EU...

Страница 40: ...LV Genera tors int Decoup Protection Device English Belgium 8 2 BE Synergrid C10 11 2019 LV Genera tors int Decoup Protection Device German Belgium 8 3 BE Synergrid C10 11 2019 LV Genera tors int Deco...

Страница 41: ...BE Synergrid C10 11 2019 MV Genera tors int Decoup Protection Device Dutch Belgium 8 C BE C10 11 MV1 2018 MV French Belgium 8 D BE C10 11 MV1 2018 MV English Belgium 8 E BE C10 11 MV1 2018 MV German B...

Страница 42: ...dopt the setting after commissioning This can take up to 5 minutes 7 3 Commissioning the Inverter Requirements The inverter must be correctly mounted The circuit breaker must be correctly rated and mo...

Страница 43: ...he lower enclosure lid insert the long screw into the lower middle hole and the five short screws into the other holes 4 Set the DC load break switch to position O so that both mounting screws are vis...

Страница 44: ...D is glowing Feed in operation begins 9 If the green LED is still flashing the conditions for activating feed in operation are not yet met As soon as the conditions for feed in operation are met the i...

Страница 45: ...ations of the grid operator if appli cable Technical Information SMA GRID GUARD 10 0 Grid management ser vices through SMA Inverter 6 If required reduce the attenuation of ripple con trol signals Sect...

Страница 46: ...verter must be registered in the communication product The changes to the grid relevant parameters must be approved by the responsible grid operator When changing grid relevant parameters the SMA Grid...

Страница 47: ...e inverter can provide up to 100 of its power as reactive power The provision of reactive power during feed in operation leads to a reduction of the feed in power This means that at 100 reactive power...

Страница 48: ...ertain parameters the attenuation of three phase parallel ripple control frequencies ranging from 1000 Hz to 1100 Hz can be avoided The parameters must only be set in consultation with the responsible...

Страница 49: ...cle time of the OptiTrac Global Peak algorithm or MPPShdw CycTms and set the required time interval The ideal time interval is usually six minutes This value should only be increased if the shading si...

Страница 50: ...as well as events or errors Power and energy are displayed as bars in a diagram Figure 8 Display overview example Position Symbol Explanation A Current power B Energy on the current day C Total amount...

Страница 51: ...he grid relay is closed the inverter feeds into the utility grid When the grid relay is open the inverter is disconnected from the utility grid L Inverter M Input voltage or input current of the respe...

Страница 52: ...ndent on pa rameter set 0 2 Retained German Dependent on pa rameter set 0 3 Retained French Dependent on pa rameter set 0 4 Retained Spanish Dependent on pa rameter set 0 5 Retained Italian Dependent...

Страница 53: ...e enclosure lid twice The display shows all messages of the start up phase in sequence 9 4 Updating the Firmware If no automatic update is set in the communication product e g SMA Cluster Controller o...

Страница 54: ...ning As soon as the Update completed message is displayed the firmware update is completed The message is displayed for 30 seconds Afterwards the inverter displays its initialization messages 6 If the...

Страница 55: ...ermanently within the permissible range and this message is still displayed contact Service 202 203 Grid fault The utility grid has been disconnected the AC cable is damaged or the grid voltage at the...

Страница 56: ...in point or with a change of the monitored operating limits If the grid voltage is permanently within the permissible range and this message is still displayed contact Service 401 402 403 404 Grid fau...

Страница 57: ...yed often contact the grid operator The grid operator must approve changes to the operating parameters of the inverter If the grid operator gives his approval discuss any changes to the operating para...

Страница 58: ...ugh power at the DC input of the inverter for stable operation This may be caused by snow on the PV modules or insufficient irradiation The inverter interrupts feed in operation and can no longer conn...

Страница 59: ...If this message is repeated frequently contact the Service 3501 Insulation resistance Check generator The inverter has detected a ground fault in the PV array Corrective measures Check the PV system...

Страница 60: ...it to increase 2 If this message is displayed frequently in the morning increase the voltage limit for starting grid feed in Change the parameter minimum voltage input or A VStr B VStr 3 If this messa...

Страница 61: ...ive measures Contact the service 6701 6702 Communication disturbed The cause must be determined by the Service Corrective measures Contact the service 6801 6802 Self diagnosis Input A defective The ca...

Страница 62: ...continues to feed in Corrective measures Copy the parameter file to the correct folder again 7105 Param setting failed Parameters could not be set using the memory card The inverter continues to feed...

Страница 63: ...cause must be determined by the Service Corrective measures Contact the service 7305 Update RS485I module failed Update of RS485i module failed Corrective measures Retry update If the error recurs co...

Страница 64: ...Derating occurred The inverter has reduced its power output for more than ten minutes due to ex cessive temperature Corrective measures Clean the cooling fins on the rear of the enclosure and the air...

Страница 65: ...ing automatically 10 2 Cleaning the Fans 10 2 1 Cleaning the Fan at the Bottom First clean the fan at the bottom of the inverter and then clean the fan on the left hand side of the enclosure Procedure...

Страница 66: ...ctor until it snaps into place 9 Insert the fan into the inverter until it snaps into place 10 Push the fan guard into the retainer until it snaps into place 11 Clean the fan on the left hand side of...

Страница 67: ...lation grid with a soft brush a paint brush or compressed air 3 NOTICE Damage to the inverter due to foreign bodies Do not remove the ventilation grids permanently otherwise foreign bodies could penet...

Страница 68: ...ver until the slot is in a horizontal position and the arrows point to the right Ensure that the ventilation grid is securely in place 12 Recommission the inverter see Section 7 3 page 42 13 Check the...

Страница 69: ...d fault If a ground fault occurs parts of the system may still be live Touching live parts and cables results in death or lethal injuries due to electric shock Disconnect the product from voltage sour...

Страница 70: ...E Measure the voltage between the positive and negative terminals If the following results are present at the same time there is a ground fault in the PV system All measured voltages are stable The su...

Страница 71: ...expected total resistance of the PV system or of an individual string can be calculated using the following formula total The exact insulation resistance of a PV module can be obtained from the modul...

Страница 72: ...e as possible to the maximum system voltage of the PV modules but must not exceed it see datasheet of the PV modules 7 Measure the insulation resistance 8 Eliminate the short circuit 9 Measure the rem...

Страница 73: ...k whether one of the surge arresters is defective If no stripe is visible next to the type designation in the inspection window of the surge arrester the surge arrester is in good condition If a red s...

Страница 74: ...nverter from all voltage sources and open the lower enclosure lid see Section 11 page 76 Wait 20 minutes before removing the DC protective cover 2 Release the screws on the DC protective cover using a...

Страница 75: ...designated slots until they lock into place with the locking tabs The inspection window on each surge arrester must face to the right L1 L2 6 Ensure that each surge arrester is securely inserted into...

Страница 76: ...sure of the measuring device Touching the live enclosure of the measuring device results in death or lethal injuries due to electric shock Only use measuring devices with a DC input voltage range of 1...

Страница 77: ...e the lower enclosure lid from below 10 CAUTION Risk of burns when touching the DC protective cover The DC protective cover can get hot during operation Do not touch the DC protective cover 11 Release...

Страница 78: ...terminal plate between L1 and PE L2 and PE and L3 and PE Insert the test probe into each round opening of the terminal 15 Ensure that no voltage is present between any terminal of the multifunction re...

Страница 79: ...t the inverter always as described below 1 DANGER Danger to life due to electric shock Disconnect the inverter from all voltage sources see Section 11 page 76 2 Remove the AC cable from the inverter P...

Страница 80: ...ng the ice with warm air NOTICE Damage to the inverter due to electrostatic discharge Touching electronic components can cause damage to or destroy the inverter through electrostatic discharge Ground...

Страница 81: ...ening the screws in the prescribed order you avoid warping the lid which would keep it from sealing correctly Tip If the screws fall out of the lower enclosure lid insert the long screw into the lower...

Страница 82: ...0 Nm 0 3 Nm By tightening the screws in the prescribed order you avoid warping the lid which would keep it from sealing correctly Tip If the screws fall out of the lower enclosure lid insert the long...

Страница 83: ...ife due to high voltages Disconnect the inverter from all voltage sources see Section 11 page 76 2 Remove the AC cable from the inverter Press the locking levers all the way upward and pull the conduc...

Страница 84: ...er drill holes in the rear panel of the inverter 10 Remove the inverter by lifting it up and off the wall mounting bracket 11 If the inverter is to be stored or shipped in packaging pack the inverter...

Страница 85: ...V to 800 V Rated input volt age 600 V 600 V 600 V 600 V Minimum input voltage 150 V 150 V 150 V 150 V Initial input volt age 188 V 188 V 188 V 188 V Maximum input current input A 33 A 33 A 33 A 33 A M...

Страница 86: ...to 280 V Nominal AC cur rent at 230 V 21 7 A 24 6 A 29 A 36 2 A Maximum output current 29 A 29 A 29 A 36 2 A Maximum output current under fault conditions 50 A 50 A 50 A 50 A Total harmonic distortion...

Страница 87: ...aximum effi ciency max 98 4 98 4 98 4 98 3 European weighted effi ciency EU 98 0 98 0 98 0 98 1 Preliminary value Protective Devices DC reverse polarity protection Short circuit diode Input side disco...

Страница 88: ...ess Cooling method SMA OptiCool Degree of protection for electronics in accor dance with IEC 60529 IP65 Protection class in accordance with IEC 62109 1 I Grid configurations TN C TN S TN C S TT when V...

Страница 89: ...60 mm x 25 4 mm Noise emission typical 29 dB A Maximum operating altitude 3000 m Air flow rate 40 m h Torques Upper lid screws 6 Nm 0 3 Nm Screws lower lid 2 Nm 0 3 Nm Screws for DC protective cover 3...

Страница 90: ...description SMA order number RS485 data module RS485 interface as retrofit kit DM 485CB 10 SMA Power Control Module Multifunction interface for implementing grid management systems for one inverter PW...

Страница 91: ...nny Mini Central Sunny Tripower Sunny High power 49 561 9522 1499 Monitoring Systems SMA EV Charger 49 561 9522 2499 Hybrid Controller 49 561 9522 3199 Sunny Island Sunny Boy Stor age Sunny Backup 49...

Страница 92: ...Keynes 44 1908 304899 SMA Online Service Center www SMA Service com Italia SMA Italia S r l Milano 39 02 8934 7299 SMA Online Service Center www SMA Service com Australia SMA Australia Pty Ltd Sydney...

Страница 93: ...Road T Praksa A Muang 10280 Samutprakarn Thailand 63 1799866 servicepartner sma tirathai co th Enerone Technology Co Ltd 4th Fl Jungbu Bldg 329 Yeongdong daero Gangnam gu Seoul 06188 Korea 82 2 520 2...

Страница 94: ...ctive 2014 35 EU 29 3 2014 L 96 357 374 LVD Restriction of the use of certain hazardous substances 2011 65 EU L 174 88 June 8 2011 and 2015 863 EU L 137 10 March 31 2015 RoHS SMA Solar Technology AG c...

Страница 95: ......

Страница 96: ...www SMA Solar com...

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