Caring For Your Product
Your controller should not be allowed to get wet or be left in excessive sunlight. It may be cleaned regularly using a
soft cloth, lightly dampened in soapy water. Do not allow the interior of your controller to become wet. Do not use
detergents, alcohol, spray aerosols or strong solvents on your controller.
Access to the interior of the controller is not required for maintenance purposes. The battery is not accessible or
replaceable. Do not try to open the controller if there is a problem with your battery, contact customer care instead.
If your controller is damaged, you should not use it but should return it to
SLENDERTONE
or your local distributor for
replacement or repair. Repairs and service may not be carried out by anyone other than qualified service personnel
authorised by
SLENDERTONE
. You should report any unexpected operation or event to
SLENDERTONE
or your distributor.
You may use a lightly dampened cloth to clean the holster, however you should avoid getting the connectors wet.
Caring For Your GelPads
• The durability and effectiveness of the GelPads depends entirely on their use, storage and care. Certain skin types,
the duration, number of sessions, intensity used and area of stimulation can also affect the life of the GelPads.
• The GelPads are for single person use only.
• You should ensure your skin is clean and free of oils, creams and other lotions before use.
• Ensure your hands are clean before handling GelPads. You should avoid touching the skin-side of the GelPads with
your fingers as much as possible when applying or removing the belt, as this can transfer oils and skin particles to
the GelPads’ surface.
• After use, replace the liners on the black side of the GelPads and store everything in a cool, dry place until the next
use.
• GelPads will need to be replaced periodically as the surface picks up skin debris and becomes dry over time.
• Do not use GelPads if they become torn.
Disposing of the GelPads
Used GelPads must never be disposed of in a fire but in accordance with your country’s national or state laws
governing the disposal of such items.
Troubleshooting Guide
The following is a basic troubleshooting guide. A more detailed guide is available via the app.
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Problem
Unit is on and stimulation indicator is lit
but there is no stimulation
Unit is not connecting to the app
The contractions are weak even with a
high intensity
Unpleasant feeling beneath the
GelPads during a session OR GelPad
contact error
I can’t see the Connect Bluetooth
®
connection on my smart device
Unit will not charge
Unit is beeping and the Stimulation
Indicator is flashing
Error message appears on the app
Possible Cause
Intensity is too low
Unit and app are not paired
Battery is low
Poor contact with the skin
GelPads are not covering the metal
studs
Poor contact with the skin
The GelPads are worn
GelPads are not covering the metal
studs
Metal studs are not clean
You have not paired the unit with the
device correctly
USB cable may not be connected to a
suitable power source
Indicates poor contact between the belt
and GelPads or between the GelPads and
your skin
Unit Error
Unit Error
Solution
Increase the intensity
See page 10 for pairing instructions
Recharge the battery
Press GelPads firmly against the skin
Reposition the pads so that the metal
studs are covered
Press GelPads firmly against the skin.
New GelPads are available from
SLENDERTONE
Reposition the pads so that the metal
studs are covered
Clean any residue from the metal studs
with a dry cloth and replace the GelPads
See page 10 for correct pairing
instructions
Ensure the correct type of USB charger
is used
Switch off the controller, remove the belt
and check the pads are positioned
correctly and covering the metal studs.
Switch off and on again. If the problem
persists, contact
SLENDERTONE
Go the Help section of the app for
assistance
Slendertone Connect IM Rev 4_ML Book 07/03/2016 16:37 Page 15